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Family Ford Inc.
Netcong, NJ
130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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130 Reviews of Family Ford Inc.
May 30, 2023
Excellent customer service and communication. Nice online scheduler. Work was done in a few hours and they even reminded me of my reward points and saved me $130! Nice online scheduler. Work was done in a few hours and they even reminded me of my reward points and saved me $130! More
by Vince
Employees Worked With
Edgar, receptionist
May 15, 2023
I’ve only ever brought my 2022 F 150 to the service center I personally think the service advisor is always spot on but he’s also the service manager so Maybe that’s why John I think his name is center I personally think the service advisor is always spot on but he’s also the service manager so Maybe that’s why John I think his name is More
by jessevenn
Employees Worked With
John the service manager, Shawn the lot guy both really nice guys
April 29, 2023
Great service from Family Ford and their top technician, Ken Kowalick. Timely communication on diagnosis, estimate, and the work took place in a quick timeframe relative to the parts that needed to be orde Ken Kowalick. Timely communication on diagnosis, estimate, and the work took place in a quick timeframe relative to the parts that needed to be ordered. I got a lot of work done as it was the 100K checkup and the truck simply needed it, but it drives like new and I'm most pleased. This is the only shop I will frequent for my small fleet of Ford vehicles. Only thing I will add is that it would be nice if, when spending over $2,700 on service, the vehicle was cleaned while there. Local Competitor Performance Ford has a very nice car wash built in, and your vehicle is both healthy inside and spotless outside when you pick it up. That would be an amazing value add that your customers would love you for. More
by voxhead
Employees Worked With
Ken Kowalick
April 17, 2023
The sales people are stubborn and just say no! Be prepared to pay sticker price with no negotiation! They just sit there and say no! Do not go to this dealership! It's a big no! Don't go there Be prepared to pay sticker price with no negotiation! They just sit there and say no! Do not go to this dealership! It's a big no! Don't go there! More
by JODIE
Employees Worked With
JOHN Z
March 10, 2023
Sales Consultant: John Jones (Jonesy). Knowledgeable, Efficient, Helpful. Quality of used vehicle: Excellent. I have been a customer of the service department for many years. Service has Knowledgeable, Efficient, Helpful. Quality of used vehicle: Excellent. I have been a customer of the service department for many years. Service has always been excellent. More
by SANDFLEASLITE
Employees Worked With
John Jones
March 07, 2023
Seems to be getting better all around. Have a problem with Ford Pass. Spoke with someone, I think they helped. Had to redo my account. But new account doesn't have my points. So not sure h Have a problem with Ford Pass. Spoke with someone, I think they helped. Had to redo my account. But new account doesn't have my points. So not sure how to correct that. More
by Angela Searle
Employees Worked With
Don't know his name. Person who logged me in.who
