Family Ford Inc.

NEVER AGAIN!! My Ford Explorer would not start due to going into anti-theft mode. Car was towed to Family Ford on Thurs. night; Friday morning Alex calls me reques My Ford Explorer would not start due to going into anti-theft mode. Car was towed to Family Ford on Thurs. night; Friday morning Alex calls me requesting info. Wife faxes info, don't hear from him again. I had to call on Monday morning to be told they would call me within two hours of 11:30. Still no call by 4. Call them at 4 and was told that my car was being taken for a test drive (why...who knows), and that they would call me when the car returned to lot. Still no call, but left to get car. Get to lot and car is there, but no bill prepared. Bill finally prepared -- $385 for a key and a re-programming of computer to re-start car. Seriously!!! Poor customer service and out of line prices. Never going there again. More

Paint bubbling on my 2012 Ford F-150 My 2012 Ford F-150 has severe bubbling of the paint on the bumper starting several months after I bought the vehicle. I brought my vehicle to Family My 2012 Ford F-150 has severe bubbling of the paint on the bumper starting several months after I bought the vehicle. I brought my vehicle to Family Ford in Netcong NJ when it was still under warranty on 10/1/2014 at about 35000 miles. Family Ford informed me that Ford would not cover the damage at that time. Several months ago I took my vehicle to a good body shop in Hackettstown, NJ to get it repaired. The owner took a look at the damage and insisted that I try to get the manufacturer to cover it, since he felt it was clearly a manufacturing defect. I took my vehicle back to Family Ford several weeks ago even though I am not at 48000 miles and out of warranty. Once again Family Ford declined to repair. I will attach photos of damage on other parts of the bumper to this review if I can. More

Great Experience The people at Family Ford were great. Friendly, helpful and no game playing. John in sales was the best salesman I ever dealt with. The price of my The people at Family Ford were great. Friendly, helpful and no game playing. John in sales was the best salesman I ever dealt with. The price of my new van and after market work I needed was fair as well as the trade value they gave me. He made sure I got all the rebates I was entitled to and spent a considerable amount of time finding my vehicle when they didn't have what I was looking for on the lot. I would not hesitate to go back again. More

Keith Cooper is the best! Recently purchased at Family Ford. Keith Cooper provided the best car buying experience that I could have asked for. He was patient (the process took Recently purchased at Family Ford. Keith Cooper provided the best car buying experience that I could have asked for. He was patient (the process took over 3 weeks - many test drives, hours in the office and on the phone), courteous (even mindful of our 1 year old's nap time) and took the time to explain the features of the new car after we purchased. I never felt pressured felt like he had my best interests. He was honest and upfront throughout the process and there were no suprises. If I buy a Ford again, I will call Keith immediately. Cannot express how great he was during the process. More

2015. Super duty Great place. Low pressure and friendly. They gave me a fair price for my trade and a straight forward price for my new truck. It's one of the last fam Great place. Low pressure and friendly. They gave me a fair price for my trade and a straight forward price for my new truck. It's one of the last family feeling business's left. No pun intended. More

Case manager One of the main reasons that had me go back to the dealership was the honesty and friendly sales person I dealt with named Guy. From the beginning I c One of the main reasons that had me go back to the dealership was the honesty and friendly sales person I dealt with named Guy. From the beginning I can just tell he was an honest individual. He took hours of his time ( 6-9pm)explaining the features of the vehicle paper Work etc Extremely knowledgable of the vehicle which was the ford escape 2014. If he did not know the answer he made sure he found out. Ron the sales manager was nice too and I believe he have me a fair deal for the vehicle I leased . I can not say enough about the sales person!!! The best I've dealt with and the process was smooth and stress free:) More

I wouldn't go to this place for anything! I attended the new york auto show and got a certificate to get to drive a ford of my choice and i'd get a master card in the mail for it. When I went I attended the new york auto show and got a certificate to get to drive a ford of my choice and i'd get a master card in the mail for it. When I went to do this, the people REFUSED to let me test drive a car and instead only filled out the information so i could get the card. I've never had such a xxxx experience with a dealership before. The people at Johnson dodge offered to let me drive an SRT8 challenger when i was just browsing AFTER i told them i wasn't going to buy a sports car. These people are horrible. I wouldn't recommend going to this place for anything. Ever. Go elsewhere. Horrible service and customer satisfaction. More

Always a good experience at Family Ford. Just picked up my third Fusion from them. Very helpful and low pressure. I would highly recommend Family Ford! my third Fusion from them. Very helpful and low pressure. I would highly recommend Family Ford! More

I recently purchased a used car from Family Ford of Netcong. The experience, was great from start to finish. I began my search through their on-line website, and found the detail and information to my Netcong. The experience, was great from start to finish. I began my search through their on-line website, and found the detail and information to my liking,a s wella s my pre-experience in e-mail and phone contact with the dealership. Upon my arrival, I was introduced to my contact Fred Mundhenk, and he proceeded to spend 2 1/2 hours with us from start to finish. Looking at three models of the car I was interested in, and also suggesting a less expensive different model to see if it worked for my needs. The entire buyng experience, as wella s negoting the final price was pleasant. In addition, when Ic ame to pick up my car a few days letter, our experience with the finance manager (His name was also Fred, but I do not have his last name). Once we completed our paperwork, Fred Mundhenk, spent another 30 minutes with us, going over the features of the car, setting up our on-line account, and then sitting with us in the car, to show how every possible feature worked, including enabling our blue tooth. This was a great car buiying experience,a dn I would highly reccomend this dealership to anyone in the need of a car. More

Despite having prior positive experiences with Family Ford's sales and service departments, I initially went to Performance Ford just a few miles down the road because they had a car in inventory that ve Ford's sales and service departments, I initially went to Performance Ford just a few miles down the road because they had a car in inventory that very closely matched what I was looking for. After a less than pleasant experience at Performance Ford fraught with all of the stereotypical car sales tactics, I contacted Fred Mundhenk at Family Ford. Our interaction began via email where he answered my questions in a very straightforward fashion and provided a line-by-line price breakdown of the car I was interested in. Went into the dealership later in the week and ordered a 2014 Mustang exactly the way I wanted it and was served efficiently and respectfully. They also offered over 30% more for my trade than Performance Ford. Even my 11 year old son who accompanied me to both dealerships commented on the difference in service and the overall process. Fred kept me informed along the way and accommodated the last minute addition of an option to my order just prior to it going to production. I was pleasantly surprised to have my car delivered significantly sooner than the original estimation. Delivery was handled as efficiently and respectfully as the ordering process by both Fred Mundhenk and the other Fred in the finance department. Fred Mundhenk spent a significant amount of time setting up and explaining all the features of the car. So thorough I haven't had the need to ever crack open the owners manual. This was an exciting purchase for me and my son and Fred's superior customer service made it fun and stress free. I would highly recommend Family Ford and Fred Mundhenk if you are in the market for a new Ford at a great price and with excellent customer service. More