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Falmouth Toyota - Service Center
Buzzards Bay, MA
275 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
275 Reviews of Falmouth Toyota - Service Center
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May 28, 2015
Scheduled 45K mile Serviceing I have been using Falmouth Toyota for buying and servicing my Toyotas for over 20 years. My daughter recommended this dealership to me as she found t I have been using Falmouth Toyota for buying and servicing my Toyotas for over 20 years. My daughter recommended this dealership to me as she found them to be outstanding even before I moved to the Cape and when Falmouth Toyota was actually in Falmouth. Tony Martino has long been super to deal with even before he became Service Manager. I recently had the 45 K mileage scheduled servicing performed on my 2009 Scion XB. As usual, every phase of the servicing went great and Jesse at the service desk took good care of me as well as the car. Another top shelf performance!! More
by AKE
Helpful May 27, 2015
Exceptional Service I have been a loyal customer of Falmouth Toyota for 16 years. Customer service is exceptional. Taylor and Tony have been courteous, helpful and hone I have been a loyal customer of Falmouth Toyota for 16 years. Customer service is exceptional. Taylor and Tony have been courteous, helpful and honest. More
by jh
May 27, 2015
excellent service experience Great service dept. In and out quickly, good waiting room facilities, Advised what I needed, checked for recalls and even did my state inspection wi Great service dept. In and out quickly, good waiting room facilities, Advised what I needed, checked for recalls and even did my state inspection without asking. More
by edcav
Employees Worked With
May 22, 2015
Professional Service department exceptional!!!! Went above and beyond to help with concerns of services performed and explanations . Service department exceptional!!!! Went above and beyond to help with concerns of services performed and explanations . More
by DLB
Employees Worked With
Jodi Bertrand
May 21, 2015
Continued Excellent Service Experiences I have been a Falmouth Toyota service center customer for over seven years and have never been disappointed with the service I have received. I find t I have been a Falmouth Toyota service center customer for over seven years and have never been disappointed with the service I have received. I find the service staff to be professional, courteous and helpful. Recently, I had been having difficulty in turning on the rear window washer. I tried everything and read the owner's manual but to no avail. When I went in for service, I reported my problem and was pleased to find out that the answer was easy. The service consultant showed me what I needed to do and was most pleasant about delivering the message. This is but a small example of what I have come to expect. More
by UMIE66kpb
Employees Worked With
Not certain of the service person's name which I should have requested.
May 20, 2015
Quick & easy, with a lot of reliability built in! No "good morning, sir", but a cordial "good morning Mr. Fleck", from Taylor Voner. One of the other fine service managers took my paperwork when I ar No "good morning, sir", but a cordial "good morning Mr. Fleck", from Taylor Voner. One of the other fine service managers took my paperwork when I arrived without an appointment for my annual inspection He appreciated that I could tell him which slot held my Corolla, and the technician servicing my car did likewise when the work was done. It was a treat having a freshly brewed cup of coffee and cookie while I waited in the busy customer lounge, and the work was finished much sooner that I anticipated. This was an uncomplicated service visit, but I've had similar experiences here when my needs were much more challenging. I'm pleased to recommend Falmouth Toyota whenever I discuss car service. -William Fleck More
by Tony2
May 08, 2015
Service Dept. I have been having my 2013 Venza serviced at Falmouth Toyota since moving to the Cape. Appointments are always easy to schedule, service is prompt, st I have been having my 2013 Venza serviced at Falmouth Toyota since moving to the Cape. Appointments are always easy to schedule, service is prompt, staff are pleasant and professional. I would not go anywhere else now for service and hope to purchase my next Toyota there! More
by Barbara
Employees Worked With
May 07, 2015
Falmouth Toyota Service It's always a good experience when I take my Toyotas to Falmouth Toyota for service. The people are friendly and are not "pushy" . the facilities are It's always a good experience when I take my Toyotas to Falmouth Toyota for service. The people are friendly and are not "pushy" . the facilities are comfortable and the staff is friendly. More
by Chambo1
May 06, 2015
Above and Beyond I have been using Falmouth Toyota since 2012. I had just moved back to the USA after spending five years in Singapore. Their service is always above I have been using Falmouth Toyota since 2012. I had just moved back to the USA after spending five years in Singapore. Their service is always above and beyond. They always find a way to "squeeze" me into their schedule. Love Falmouth Toyota and my toyota camry!! More
by Bangkok08
Employees Worked With
Bob Andrews
May 06, 2015
They're tops.. We purchased our 2009 Highlander from Evans Toyota in Fort Wayne and they were great. We had it serviced once at Savannah Toyota and they treated us We purchased our 2009 Highlander from Evans Toyota in Fort Wayne and they were great. We had it serviced once at Savannah Toyota and they treated us quite well. We moved to Martha's Vineyard permanently December 2010 and needed to find a dealership near by. We chose Falmouth Toyota and are real pleased that we did. We most assuredly recommend Falmouth Toyota. More
by Jim
Employees Worked With
