Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Falmouth Toyota - Service Center
Buzzards Bay, MA
275 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
Read More
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
275 Reviews of Falmouth Toyota - Service Center
Sort by
October 16, 2015
Fast, friendly, competent service Over the past 30-odd years, we've purchased 7 or 8 Toyota vehicles from this dealer. During the time we owned them, virtually all the required service Over the past 30-odd years, we've purchased 7 or 8 Toyota vehicles from this dealer. During the time we owned them, virtually all the required services have been done here. In all those years, for all those vehicles, there has been just one occasion where something relatively trivial was missed; topping off the tire pressure after fixing a slow leak. Not a bad record at all! More
by CleoZ
October 16, 2015
Friendly and competent service department Can't thank enough all of the service department for the great job and the attention they give me when I need service on my Sienna. From Tony Martino Can't thank enough all of the service department for the great job and the attention they give me when I need service on my Sienna. From Tony Martino to Taylor, Jared, Jody and all of the people that work at this dealership, manny thanks. More
by Lady sienna
Employees Worked With
Other Employees :
Craig Kinney, Jodi Bertrand
October 05, 2015
Awesome as always We have matching Prius from Falmouth Toyota: we had such a good experience with the first that we bought a second. The service department is wonderfu We have matching Prius from Falmouth Toyota: we had such a good experience with the first that we bought a second. The service department is wonderful: while they are undergoing major renovations, they provided every creature comfort needed to make the visit pleasant. And when Taylor calls you over to say you need some additional work done, you (almost) don't even mind, since you know you are in good hands. More
by Camille
Employees Worked With
October 02, 2015
Best Dealership We have dealt with other dealerships & didn't get the excellent service that we received from Falmouth Toyota. We would recommend them to other's for We have dealt with other dealerships & didn't get the excellent service that we received from Falmouth Toyota. We would recommend them to other's for sure. More
by CC2000
Employees Worked With
September 25, 2015
Venza v ProV1 - Thanks Falmouth Toyota! This a terrific dealership. I just bought my 3rd car and each experience was very positive, I never felt any pressure. We feel like we got the best d This a terrific dealership. I just bought my 3rd car and each experience was very positive, I never felt any pressure. We feel like we got the best deal possible and after research, this is true. I just picked up my new 2015 Venza at the end of July and I love it. Therefore, I could not believe it when I got hit with a GOLF ball crashing through the front part of the sun roof 2 weeks ago. I was devastated ...but after a few phone calls with the insurance company and a visit to Falmouth Toyota Service Department, I had my new car back 2 days later-good as new! Thank you Falmouth Toyota! More
by Els Venza
Employees Worked With
September 18, 2015
preventive maint. In and out smoothly. All services performed were clearly explained. Although dealership is undergoing extensive renovations, access and parking no pro In and out smoothly. All services performed were clearly explained. Although dealership is undergoing extensive renovations, access and parking no problem. When completed, facility will be state of the art. More
by kevin
Employees Worked With
Bob Andrews
September 18, 2015
15,000 mile service My appointment time and date got messed up, but Taylor got me in with no questions asked. He provided me with excellent service and attitude. I've use My appointment time and date got messed up, but Taylor got me in with no questions asked. He provided me with excellent service and attitude. I've used these folks for about 5 years and I wouldn't go anywhere else. More
by Spitfire76
Employees Worked With
September 18, 2015
Quick, efficient fix for a simple problem I called at 10:00am and the problem was fixed by 11:00am at no charge. They fit me in so easily. Always friendly and efficient service. I called at 10:00am and the problem was fixed by 11:00am at no charge. They fit me in so easily. Always friendly and efficient service. More
by Anon
Employees Worked With
September 18, 2015
Always accommodating Recently my check engine light went on during a Saturday drive. I was very concerned about this and it was too late to contact someone in the service Recently my check engine light went on during a Saturday drive. I was very concerned about this and it was too late to contact someone in the service department. I took the chance and left my truck at the dealership on Sunday night with a note explaining my problem. I received a call the next morning explaining why the light had come on and what needed to be done. By 1:00 that afternoon my truck was serviced and ready to go. It didn't surprise me given my history with the service department. They are always very accommodating. Thanks, Dan P. East Falmouth, MA More
by Dan P
Employees Worked With
September 15, 2015
A+rating From the purchase of my 2012 Rav (new to me!) in May of this year, to the first service appointment -Falmouth Toyota has been A+ to deal with. The at From the purchase of my 2012 Rav (new to me!) in May of this year, to the first service appointment -Falmouth Toyota has been A+ to deal with. The attention to detail and the customer service is impressive and appreciated. More
by Cape Cod recent customer
Employees Worked With
Other Employees :
Taylor took my initial call. I did not get the names of the folks at the counter in service.
