Falmouth Toyota - Service Center

Sequoia Frame Replacement Despite some difficult conversations w/ the service manager, I am compelled to write a review to recommend the team at Falmouth Toyota. My experience Despite some difficult conversations w/ the service manager, I am compelled to write a review to recommend the team at Falmouth Toyota. My experience with other dealers made me skeptical and annoyed after receiving a fairly large estimate of required work following the completion of the frame replacement program. I have since verified that Falmouth Toyota provided a very fair and accurate assessment of my car and that the work they did perform in replacing the frame was first rate. Maureen, who handles the loaner program, was excellent and made every effort to accommodate my needs and desires around providing alternative transportation during the several months that my car was being repaired. I will use Falmouth Toyota in the future and seriously consider them for a new car purchase in coming years. More

Service and New Car Purchase Traveling from Martha's Vineyard I found Falmouth Toyota to be very accommodating with scheduling. It is a perfect fit for me. I just purchased my ne Traveling from Martha's Vineyard I found Falmouth Toyota to be very accommodating with scheduling. It is a perfect fit for me. I just purchased my new Toyota from Falmouth Toyota, very professional sales department. They know what it takes to sell a new Toyota. More

Vacation Repairs While on vacation the certified Sienna Limited I had purchased 10 days prior from another dealership had issues starting. I contacted Falmouth Toyota While on vacation the certified Sienna Limited I had purchased 10 days prior from another dealership had issues starting. I contacted Falmouth Toyota on a Monday morning @ 7:30 AM. I was able to get the vehicle there and they had the problem diagnosed and repaired within 1 hour despite an obviously busy Service Department. More

Most classy dealership in Southeastern Massachusetts First service at the dealership since buying the 2014 Camry earlier this year. Invoice came to $114.00, and as I proceeded to the cashier, Jesse stopp First service at the dealership since buying the 2014 Camry earlier this year. Invoice came to $114.00, and as I proceeded to the cashier, Jesse stopped me and said, "No, there is no charge for your 1st service visit with"! Are you kidding me?! I was blown away. They've got a customer for life. More

Falmouth Toyota on top of the service bar! I was in a car accident recently (hit by a drunk driver) and really nervous how this would impact my future lease. But, everybody I talked to at Falmo I was in a car accident recently (hit by a drunk driver) and really nervous how this would impact my future lease. But, everybody I talked to at Falmouth Toyota put my mind at ease and they made it extremely easy to get back into my next lease, no hassle, great customer service and the car I wanted was right there. I'm also excited about the special maintenance free package, which means I know exactly how much i'm going to pay every month, no surprises! Brian Nascarelli is extremely easy and pleasant to work with as are all other folks. Matt Murphy still takes the time to call and say thank you, Even though it's a big place, you still feel it's a family company. . More

Swift diagnosis of dash lights 2003 Tacoma that I purchased elsewhere six months ago. Most of the bulbs on the dash had gone out and I decided to opt for a dealer repair. Had heard 2003 Tacoma that I purchased elsewhere six months ago. Most of the bulbs on the dash had gone out and I decided to opt for a dealer repair. Had heard wonderful things from other family members about helpfulness of this dealership. Estimate was exact timing was exact waiting area was comfortable next time I need a dealer repair I will absolutely drive the hour to this dealership More

Very easy to deal with After a very easy purchase experience we returned to Falmouth Toyota to have them install a remote starter. The service was fast and efficient, th After a very easy purchase experience we returned to Falmouth Toyota to have them install a remote starter. The service was fast and efficient, the staff was great to deal with. I see a long service relationship even though we travel from Harwich to Bourne More

Trust them as much as my best friend! I drive more than an hour from my home to be serviced by the best company in the world. I would never go any where else or drive any car but a Toyota I drive more than an hour from my home to be serviced by the best company in the world. I would never go any where else or drive any car but a Toyota purchased here. They are beyond incredible. All businesses should be run this way. The country should be run this way. Trust integrity...the customer is their first priority if every respect. I cannot say enough about the care they give to every detail in making the customer feel respected and cared for at all tines. More

Emergency repair that surpasses expectations We were scheduled to leave for a trip to Chicago near the end of June. Of course as luck would have it the check engine light came on in our older mo We were scheduled to leave for a trip to Chicago near the end of June. Of course as luck would have it the check engine light came on in our older model Toyota Sienna on the morning of the day we were planning to leave. My schedule was very tight that day given that we were picking up my daughter from a summer camp that morning in Milton, MA. My immediate thought and fear was that we would have to postpone our road trip. I called Jared Neves at Falmouth Toyota to discuss my situation. Jared and I have worked together before and I have always found him to be extremely professional and experienced when it comes to servicing our vehicles. At first he suggested I drop by so that he could give it a quick code read to determine the issue. I explained to him that it was easier said then done because I was over an hour away. So he suggested I go to a nearby auto supply store that could provide a code reading for my check engine light. We were hopeful that it might be something easy to fix like tightening the gas cap. However, after calling him with the code he indicated that it was not going to be an easy fix. Basically there was a knock sensor sensor that was indicating a high output which was not good for the vehicle, especially one that was going to be used for a 2,000 mile trip. Knowing my desire to leave that evening for Chicago he suggested that if I was able to get the vehicle to him by early afternoon that he would get me back on the road by closing time. Jared was good to his word and I was back on the road by 6 PM. I did have to wait a few hours for the repairs because the mechanic discovered that the issue was being caused by a coolant leak from a bypass plate which also needed repairing in addition to the knock control sensor. However, during that time Jared kept me updated through the whole process and even offered me a loaner vehicle so that I could run out and do some errands with my daughter. Jared, the mechanic that serviced our van, Maureen at the loaner desk and the entire Falmouth Toyota team surpassed my expectations that day. They made me feel welcome and appreciated when they could have easily told me they were too busy to schedule us so late in the day. My family and I greatly appreciate all that the entire Falmouth Toyota Family does for us every time we work with them. More

2001 Echo Experience I have a 2001 Echo that I love. I know nothing about cars. When I show up at Falmouth Toyota they are very patient with my explanations but also pat I have a 2001 Echo that I love. I know nothing about cars. When I show up at Falmouth Toyota they are very patient with my explanations but also patient with my worries. They answer questions and fix my car. And they are kind. What else can you ask from a dealership? More