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278 Reviews of Falmouth Toyota - Service Center
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November 24, 2019
Service Department Issues Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check the oil level every couple weeks or so. Checked oil today and was down just a smidge went to top off and the filler cap was never tightened down. It was just resting in place on top of the valve cover ! Also found a black plastic splash shield under the car by front bumper hanging down not put back up correctly, Another visit in for oil change and bulb light out....oil change done 1.5 hrs later, left greasy hand palm prints on driver's side car door. Pulled away, stopped outside of their sallyport and checked to make sure buld was replaced. It wasnt...pulled right back into the sallyport had to wait another 1.5 hrs for bulb replacement. Another visit, in for oil change, and asked to top off tire pressures. Left 1.25hrs later and pulled out down the road, once at highway speed - BAM ! Hood came up slamming up three inches to last locking position ! Unnerving....pulled over, closed the hood properly and drove home. Checked tire pressure computer and they never topped off the air in the tires. Arrived home, popped the hood, checked to make sure oil change done properly and discovered a totally empty coolant overflow tank, windshield washer tank not topped off, greasy palm prints on drivers side door again. Recently had a code on dash computer screen stating to "Find a Dealership" Tire pressure system failure. Stopped in at 8am, no appointment as it appeared to be an emergency. Was told it would be a few hours. I said, well I have time to wait 2 hrs to replace tire sensor in the spare no problem. He then said again, well it could be a few hours, So I asked, what are you saying 3 or more hours ? He said, no telling what 9am will bring us ". Seriously ?!?! I'm there now and need help....Maybe the service advisor brings in a "magic 8 ball" to work for decision making. Incredible....That is and will be the last time I ever go here....Whats hard to understand is how such a "Google 5-Star Dealership" can actually have 5 stars....Well that's easy, between faking reviews and paying a company to make positive reviews for them, it's totally achievable....Judging from what I have read and researching those accounts, 70% of their reviews and accounts which authored by them/appear to be fake .....Sad. More
by JustinObserver
October 08, 2019
I've been dealing with Falmouth Toyota for past 3 years after I leased a Rav4 Hybrid. Service has been done as scheduled while I waited in a pleasant area while work being done. When I had questions they after I leased a Rav4 Hybrid. Service has been done as scheduled while I waited in a pleasant area while work being done. When I had questions they were answered with clear descriptions and suggestions as appropriate. When the lease time was running out, Jesse Abruzzi and staff worked with me on several options I had and finally were able to find a new 2019 RAV4 Hybrid that met my needs needs even though it would not arrive before my curren lease was up. This was much appreciated. Thanks More
by Jans
Employees Worked With
Jesse Abbruzzese
September 23, 2019
The most reliable service any car owner can appreciate! My scheduled maintenance and state inspection completed flawlessly. . I trust Falmouth Toyota and Taylor Voner always delivers quality service to the My scheduled maintenance and state inspection completed flawlessly. . I trust Falmouth Toyota and Taylor Voner always delivers quality service to the customer! He found a frozen caliper on my aging Highlander and had it repaired for me. It is important for these serious problems to be found and I can rely on Falmouth Toyota’s team and Taylor Voner to keep my vehicle safe! Great job! More
by Greg M
Employees Worked With
August 24, 2019
New car purchase This is my first experience with Falmouth Toyota. The service dept. promptly informed me that my 15-year-old 4 Runner was beyond repair. I went to the This is my first experience with Falmouth Toyota. The service dept. promptly informed me that my 15-year-old 4 Runner was beyond repair. I went to the showroom where Jesse Abbruzzese greeted my wife and me. My 2019 Highlander purchase was almost painless, Jesse was informative and helpful during our test drive. From beginning to end we receive excellent service. More
by Carmen D
August 21, 2019
Bad service dept They said need to drain ac hose. Well they drained right onto the carpet. Was told $220 to dry out the carpet they soaked. Then was told o2 sensor w They said need to drain ac hose. Well they drained right onto the carpet. Was told $220 to dry out the carpet they soaked. Then was told o2 sensor was no good I said stop. I dried out the carpet myself and ow and behold the OS sensor was fine they would gav charged over $500 For their mistake More
by Bent322
Employees Worked With
Chris McCarthy
July 20, 2019
Great experience at Falmouth Toyota I would definitely recommend Falmouth Toyota. I have leased two cars from them. I will continue to use them for my future vehicle needs. Always a goo I would definitely recommend Falmouth Toyota. I have leased two cars from them. I will continue to use them for my future vehicle needs. Always a good experience. I told them my price range and they worked within it. I appreciated that! More
by Angela Murphy
Employees Worked With
Other Employees :
Townsend Wells, Jesse Szumita, Les Pike
June 25, 2019
Very easy, no pressure car buying experience! I told Justin exactly what I was looking for (Tundra) and what I could afford for monthly payments. He was able to quickly look thru inventory, locate I told Justin exactly what I was looking for (Tundra) and what I could afford for monthly payments. He was able to quickly look thru inventory, locate a vehicle and work with Ian in finance to get me exactly what I could afford! No pressure, very friendly staff and made buying a new vehicle exactly what it should be...enjoyable! More
by PT
February 14, 2019
Extraordinary service department and reasonably priced For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thoro For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thorough, patient and no ego. The team did a great job servicing the car and the pricing was spot on. They don’t overcharge their customers for service because they want to build a relationship so you come in and buy and service cars. Also they have great retention with their staff. Their set up is remarkable because you just drive in. The garage doors are automatic and superfast and immediately you are greeted. They have several waiting room areas so you can work quietly relax or enjoy TV. The Caliber of the experience at this dealership actually even exceeds what I’ve experienced in the cities. More
by Zsfitz
October 16, 2018
SERVICE MY 2009 CANRY HAD IT SERVICED A FEW WEEKS AGO, TAYLOR VONER MY SERVICE REP, TOLD ME THAT I SHOULD THINK OF A NEW RADIATOR UNIT AS IT IT IS JUST STARTING TO LEAK. HE HAD IT SERVICED A FEW WEEKS AGO, TAYLOR VONER MY SERVICE REP, TOLD ME THAT I SHOULD THINK OF A NEW RADIATOR UNIT AS IT IT IS JUST STARTING TO LEAK. HE KNEW I WANTED TO KEEP CAR AS I STILL LOVE IT . HE GAVE ME AN ESTIMATE - WHICH I FELL OVER -- BUT SAID TO THINK ABOUT IT.. WE DID AND A FEW DAYS LATER CALLED AND SET AN APPOINTMENT. NOT ONLY WAS THE SERVICE QUICKER THEN USUAL IT WAS ALSO CHEAPER THEN THE QUOTE. VERY PLEASED. More
by Jim
Employees Worked With
October 11, 2018
Outstanding in Sales and Service Throughout the years. we have leased or purchased 6 vehicles from Falmouth Toyota and our experiences have been spectacular. Everyone at Falmouth Toy Throughout the years. we have leased or purchased 6 vehicles from Falmouth Toyota and our experiences have been spectacular. Everyone at Falmouth Toyota has always been courteous, helpful, knowledgeable and fair minded. I believe it is the culture and principle that started many years ago with Tom Murphy Sr., Founder, who instilled his basic principles in the fabric of Falmouth Toyota. Principles like: just do the right thing and take care of the customer’s needs, in every aspect, while they visit Falmouth Toyota. Falmouth Toyota has consistently, over the years, hits this high standard of excellence and quality every time we visit them, whether it is for buying, leasing or servicing our vehicles. We give Falmouth Toyota our highest rating in every category. Truly, Art & Diane DePaul Non-paid loyal customers More
by Art DePaul
