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Fairfield Mitsubishi
Fairfield, CT
114 Reviews
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114 Reviews of Fairfield Mitsubishi
February 24, 2018
BEST EXPERIENCE EVER!!!! I never felt so comfortable with a dealership until I got to Scap Auto Group in Fairfield. Rene V. Made me feel like family like if I knew the guy for I never felt so comfortable with a dealership until I got to Scap Auto Group in Fairfield. Rene V. Made me feel like family like if I knew the guy for over 10 years. I been to other dealerships and never felt comfortable, I always felt like they never wanted to help me out especially because I have bad credit. But Rene and Rita took their time to get me bought and get me a loan with very minimum down. Now me and my family are happy and driving. More
by Dextonw22
Employees Worked With
Rita Curtis, Rene Vibaldo
Helpful February 20, 2018
Great! Made the car buying experience easy and seemless. Took the time to explain everything in detail and familiarize us with our new car. Great service and Made the car buying experience easy and seemless. Took the time to explain everything in detail and familiarize us with our new car. Great service and great people to work with! More
by Smathewson13
Employees Worked With
Rita Curtis, Rene Vibaldo, Jon Bettes
February 13, 2018
Great Experience We are very satisfied with our experience at this dealership. We came in with a ton of questions and left with all of them answered. Every employee th We are very satisfied with our experience at this dealership. We came in with a ton of questions and left with all of them answered. Every employee that we worked with was helpful and made us feel very comfortable with our purchase. We will definitely come back to this dealership in the future. More
by ESerrano
Employees Worked With
Rene Vibaldo
January 09, 2018
Great experience ! Great car options, great friendly service, Good prices for great quality cars. The car was ready in a short time and the salesmen were very friendly Great car options, great friendly service, Good prices for great quality cars. The car was ready in a short time and the salesmen were very friendly More
by Amenta
Employees Worked With
Sam, Neal Mallett
October 18, 2017
Very satisfied customer My overall experience with Fairfield Mitsubishi from start to finish was nothing short of fantasticly easy. From the moment I entered, I experienced My overall experience with Fairfield Mitsubishi from start to finish was nothing short of fantasticly easy. From the moment I entered, I experienced friendliness, knowledgeable sales personnel, and comfortability. Never once did I feel like I was being pressured or pushed out. All my questions were answer to my satisfaction each time. Most importantly my time was considered valuable, which it is, and I was not made to sit and wait while "the game" was being played. I am pleased to say that this vehicle purchase was actually a fun one. I was very satisfied with my overall experience, and would definitly recommend Fairfield Mitsubishi and staff to others. More
by Tracy
Employees Worked With
Rita Curtis, Rene Vibaldo
October 01, 2017
Fairfield Mitsubishi was amazing I was very overwhelmed when looking to buy my first car. When I arrived at Fairfield Mitsubishi all of my worries were taking away. I was greeted by a I was very overwhelmed when looking to buy my first car. When I arrived at Fairfield Mitsubishi all of my worries were taking away. I was greeted by a very professional and passionate sales representative named Rene. I voiced my concerns and interest and he was able to answers all my questions and then some. I came to the decision I wanted an Outlander sport and Rene made that process easy. Special thanks to Rene and Rita at Fairfield Mitsubishi. This dealership really cares about there customers and makes you feel like a part of the family. I highly recommend this dealerships 5 stars from me. More
by Malcolm18
Employees Worked With
Rita Curtis, Rene Vibaldo
September 29, 2017
Fantastic I feel very relaxed, as soon as I told them what I want and how they show personal interest in giving me what I want and more. I feel very relaxed, as soon as I told them what I want and how they show personal interest in giving me what I want and more. More
by Candy B
Employees Worked With
Rene Vibaldo
September 19, 2017
Service Department When I first came to the dealership in 2013 I bought My 2012 Mitsubishi EVO MR from sales, Rita great person to me respectful and didn't leave me wit When I first came to the dealership in 2013 I bought My 2012 Mitsubishi EVO MR from sales, Rita great person to me respectful and didn't leave me with question as to what I just committed myself to. Today (09/19/2017) I went in for an appointment I had pending for about 2 1/2 weeks. The first time I went was during the week of Sept. 4th 2017, set up a drop of date and dropped the car off. The "service department" calls me to let me know that the problem is a the control module for the AWD system is broken. They tell me its under warranty do I want them to order it, obviously I say yes. Part came in three days later and then I had an appointment for Friday morning. I was not feeling well so after missing the appointment the service department calls me to re-schedule. I do so for today's date. Now during all that time not once was I told that the part is no longer within warranty. My appointment was for 10:30 am today (9/19/2017), once I check in hand my keys and start to look at the Outlander I was attempting to convince the wife about (no longer happening), I get told that the part is not covered and I will have to pay $794.34. Keep in mind that the part was ordered during the second week of Sept. and no one opted to give me a call to inform me about the warranty not covering this. The problem for me is not the money, because I could always wait until I have the cash on hand and get the issue handled. My problem is the disregard and mistreatment of the customer. How can you allow someone to work in your place when your not there and not hold them accountable for not informing the customer. I am a USMC veteran and have a short fuse when it comes to stupidity, this is a stupid rookie mistake coming from a facility that is considered to be high standard. Yet no one will hold anyone accountable for the complete lack of professionalism and the scam they attempt to pull knowing that they have the solution and force your hand to pay them regardless. This to me isn't ethical by any standard and I could only wish that in the end something gets resolved. IF YOU LIVE IN THE AREA AND ARE LOOKING TO PURCHASE A VEHICLE PLEASE UNDERSTAND THAT ONCE THE TRANSACTION IS COMPLETED YOU WILL BE FORGOTTEN. AND NO THIS IS NOT SOME IGNORANT PERSON POSTING SOMETHING TO INCONVENIENCE BUSINESS FLOW, NO THIS IS A PERSON THAT HAS A BACKGROUND IN MECHANICS AND FOUGHT FOR THIS COUNTRY TO COME BACK AND BE TREATED LIKE A PEASANT AND BE DISMISSED WITHOUT REGARD TO MY SAFETY AS TO WHAT COULD HAPPEN IF THIS ISSUE CAUSES A BIGGER MECHANICAL PROBLEM WHICH COULD POTENTIALLY CAUSE AN ACCIDENTS OR SOMETHING ALONG THOSE LINES. AFTER BEING A MARINE FOR EIGHT YEARS OF MY LIFE AS AN 0331 INFANTRY MACHINE GUNNER TWO COMBAT TOURS IRAQ AND AFGHANISTAN I SEE THAT HONOR, COURAGE, AND COMMITMENT AREN'T QUALITIES THAT ALL MEN HAVE. THIS FACILITY HAS NO HONOR, NO COMMITMENT TO THE CUSTOMER, AND NO COURAGE TO DO WHATS RIGHT. More
by Moises515
Employees Worked With
Service Department Management
July 22, 2017
Looking for a used car Went in looking for a used car and the staff members there were super helpful and friendly. I worked with Neal and Sam and they made the car buying ex Went in looking for a used car and the staff members there were super helpful and friendly. I worked with Neal and Sam and they made the car buying experience very easy for me. Will be back! More
by Roger Dodger
Employees Worked With
Samuel Cannizzaro, Neal Mallett
June 29, 2017
Effective--Ending--Love it! Amazing deal on a 2016 Outlander—Love it!!! Purchase process without the nonsense and the pressure. A minor glitch gave me the attention of the execu Amazing deal on a 2016 Outlander—Love it!!! Purchase process without the nonsense and the pressure. A minor glitch gave me the attention of the executives—making me feel extra special. It was worth my travel to Fairfield, CT from Middle Island, NY. If purchasing, I would definitely go back! More
by Sweet-Sour
Employees Worked With
Rita Curtis, Rene Vibaldo
