Fair Oaks Ford - Service Center

My service experiences have always gone very well - they are ready when I come, jobs have been done satisfactorily and on time are ready when I come, jobs have been done satisfactorily and on time More

I have always had a great experience at Fair Oaks. I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I wen I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I went directly to Fair Oaks & have continued to get service there. More

Fair Oaks is the best dealership. Tim was my contact and he went above and beyond to assist me . He truly became my Christmas angel. He made a bad situation almost pleasurable. Tim was my contact and he went above and beyond to assist me . He truly became my Christmas angel. He made a bad situation almost pleasurable. More

The service department, especially Cassidy was extremely helpful. I will definitely return for additional service. helpful. I will definitely return for additional service. More

I have been purchasing Ford and Mercury vehicles my entire life. I have had very good cars and service over the 45+ years I have been buying. My experience has never been any better than from Mark entire life. I have had very good cars and service over the 45+ years I have been buying. My experience has never been any better than from Mark Sciulli at Fair Oaks Ford. Whenever I bring my vehicles in I always work with Mark. He always does a top class job to ensure I am being taken care of and the car being serviced as best as possible. Mark is a true credit to Fair Oaks and Ford and should be recognized for his hard work and integrity. Thank you Mark! More

Jorge and Tim were great to work with ! Both very professional and detailed and very helpful with my needs. I have purchased my last 2 vehicles from your dealership and will continue doing Both very professional and detailed and very helpful with my needs. I have purchased my last 2 vehicles from your dealership and will continue doing so. More

Every time I bring my car in fir service, his service team moves my vehicle thru the service process quickly and at the end they make it sparkle again!!! team moves my vehicle thru the service process quickly and at the end they make it sparkle again!!! More

I was new to Naperville, and had to take my Ford Explorer in for service. I was unsure about the service I would receive. Arline was amazing and super helpful My family has always been dedicated to purcha in for service. I was unsure about the service I would receive. Arline was amazing and super helpful My family has always been dedicated to purchasing Ford vehicles, and I would never go to any other dealership in the future. Thank you Arline, for your help, attention and care! More

Arline was very helpful when I brought my car in for service. She went over the services I requested. Let me know the approximate charges . service. She went over the services I requested. Let me know the approximate charges . More

Very Unprofessional Service - "No Service" service My experience with the service, provided by Fair Oaks Lincoln, used to be very good - until they moved to the new location at 1564 W Ogden. In the last experience with the service, provided by Fair Oaks Lincoln, used to be very good - until they moved to the new location at 1564 W Ogden. In the last 10 months 2 times I had to use them - in June 2021 and yesterday, March 28th 2022. Both times was for warranty repairs, both times I came a day before, was told to come the next day at 7 am (the opening time), both times I did come at 7 am and both times for a whole day nobody even came close to my car. In June on the second day they took care of the problem. I am a limousine driver, my car is a commercial car, and I cannot work when it is kept hostage at the dealership. When yesterday, couple of hours before closing, I was told that again they would not be able to spend any time on my car, and I have to talk the next day to another person, I told the manager Mr Posada, that he does not have to bother anymore with my car and I am picking it up. Today I went to the Highland Park Lincoln dealer without any prior appointment (both times at Fair Oaks I did arrange to bring the car to them), and in 3.5 hours, until I was waiting, they did the diagnostics, and let me go. The repair parts are ordered, and they will call me when the parts arrive. In both cases - June last year and now, the problems were connected with electronics - the car was drivable, but not not usable as a limousine. Since 2006 I bought 4 Lincolns - 2006 Towncar, 2011 Towncar, 2016 MKS, and 2020 Continental. The buying record is no secret, yet Mr Posada, after telling me to come at 7 am, twice kept the car for a whole day without even getting close to the car. Highland Park is a substantially bigger dealership, and busier, yet they always can see me right away - I don't mind waiting a few hours. Highland Park is 50+ miles away from my home, and Fair Oaks bare 4 miles, yet I will never again go to Fair Oaks for service. Mr. Posada, you will have one less warranty customer to deal with. More