Fair Oaks Ford - Service Center

The vehicle service that I received was awesome. I will be coming here again for all my vehicle needs. I will be coming here again for all my vehicle needs. More

I love this dealership! Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. More

We love this place! Natali is always so helpful, you can tell she loves what she does! Natali is always so helpful, you can tell she loves what she does! More

I took my Fusion to Fair Oaks Ford in Naperville for an oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks t oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks to get. So if I didn’t want to be without my car for five weeks, it was suggested that I skip this recall, which is what I did. A dealership that truly cared would have offered to get the part that might break and then call me to re-schedule, but that wasn’t an option for me. When I picked up my car, the service ticket stated that the recall had been done, which, I was informed, was not the case. Not wanting Ford’s records to incorrectly show a recall had been done, I asked them to correct the ticket. This led to a series of phone calls, three different stories about how to correct Ford’s records, and much of my time spent dealing with this matter--a process which is still ongoing for me. The bottom line of my experience with this dealership is that if you are looking for a service department that doesn’t care about you or your car, that will tell you a different story every time you talk with them, and that will treat you in a rude, unapologetic and indifferent manner, Fair Oaks Ford in Naperville is the service department for you. More

I had the very best experience this week. Frank was so professional and helpful - they drove me home after learning about unexpected repairs and then delivered my car when it was done!! Frank was so professional and helpful - they drove me home after learning about unexpected repairs and then delivered my car when it was done!! More

great service and very accommodating service department. no complaints just great service. They stand behind their service. Trevor always a solid. no complaints just great service. They stand behind their service. Trevor always a solid. More

My service experiences have always gone very well - they are ready when I come, jobs have been done satisfactorily and on time are ready when I come, jobs have been done satisfactorily and on time More

I have always had a great experience at Fair Oaks. I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I wen I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I went directly to Fair Oaks & have continued to get service there. More

Fair Oaks is the best dealership. Tim was my contact and he went above and beyond to assist me . He truly became my Christmas angel. He made a bad situation almost pleasurable. Tim was my contact and he went above and beyond to assist me . He truly became my Christmas angel. He made a bad situation almost pleasurable. More

The service department, especially Cassidy was extremely helpful. I will definitely return for additional service. helpful. I will definitely return for additional service. More