Fair Oaks Ford - Service Center

Great service at this Ford dealership. The service manager, Arlene, was professional and provided great service and made it very easy to have service done. The new VIP service to pick and The service manager, Arlene, was professional and provided great service and made it very easy to have service done. The new VIP service to pick and drop off service was amazing and very convenient. More

The service and service department was great. Cassidy updated me throughout the process and reminded me I could have my truck dropped out at home. Cassidy updated me throughout the process and reminded me I could have my truck dropped out at home. More

Service was great. Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel welcome. No repair is made to be trivial. The professionalism is second to none. More

Frank Luciano was friendly and very helpful with many of our visits and services through the years. . our visits and services through the years. . More

I love this dealership! Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. More

The service department is always amazing they take great care of my vehicles definitely would recommend there service department care of my vehicles definitely would recommend there service department More

They take great care in the service department! !!! Very friendly and they remember your name. They explain everything and easy to work with! !!! Very friendly and they remember your name. They explain everything and easy to work with! More

The vehicle service that I received was awesome. I will be coming here again for all my vehicle needs. I will be coming here again for all my vehicle needs. More

We love this place! Natali is always so helpful, you can tell she loves what she does! Natali is always so helpful, you can tell she loves what she does! More

I took my Fusion to Fair Oaks Ford in Naperville for an oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks t oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks to get. So if I didn’t want to be without my car for five weeks, it was suggested that I skip this recall, which is what I did. A dealership that truly cared would have offered to get the part that might break and then call me to re-schedule, but that wasn’t an option for me. When I picked up my car, the service ticket stated that the recall had been done, which, I was informed, was not the case. Not wanting Ford’s records to incorrectly show a recall had been done, I asked them to correct the ticket. This led to a series of phone calls, three different stories about how to correct Ford’s records, and much of my time spent dealing with this matter--a process which is still ongoing for me. The bottom line of my experience with this dealership is that if you are looking for a service department that doesn’t care about you or your car, that will tell you a different story every time you talk with them, and that will treat you in a rude, unapologetic and indifferent manner, Fair Oaks Ford in Naperville is the service department for you. More