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Fair Oaks Ford
Naperville, IL
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,151 reviews
January 29, 2023
Pam set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Pam was responsive, extremely knowledgeable, not only about the vehicle itself, but i experience. From the moment I reached out with a brief inquiry, Pam was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and she made the process very pleasant. Pam's attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More
by baoth24
Employees Worked With
January 26, 2023
My service experiences have always gone very well - they are ready when I come, jobs have been done satisfactorily and on time are ready when I come, jobs have been done satisfactorily and on time More
by genewoll
Employees Worked With
January 23, 2023
I have always had a great experience at Fair Oaks. I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I wen I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I went directly to Fair Oaks & have continued to get service there. More
by esdinse
January 21, 2023
My experience with George was great. He took the time to explain every detail about the Lincoln Aviator I was looking for. Super patient and knowledgeable about the product. He definitel He took the time to explain every detail about the Lincoln Aviator I was looking for. Super patient and knowledgeable about the product. He definitely help make my decision to get my Aviator Reserve 2023 More
by Rigovalle82
Employees Worked With
January 19, 2023
Thank you very much for the wonderful service, fast processing and qualified advice on all issues! Special thanks to José, it was a pleasure doing business with him. I am sure the F350 will please me processing and qualified advice on all issues! Special thanks to José, it was a pleasure doing business with him. I am sure the F350 will please me and help me achieve my goals! More
by OOOOPS039
January 17, 2023
Everyone at the dealership was extremely friendly and super down to earth. The place was very comfortable. Start to finish was around 90 minutes. They went above and beyond our expectations. super down to earth. The place was very comfortable. Start to finish was around 90 minutes. They went above and beyond our expectations. More
by harleyrick02
January 13, 2023
I got an excellent car at an excellent price. The process was smooth from start to finish. Jose is the best! The process was smooth from start to finish. Jose is the best! More
by michelle
January 12, 2023
Jose S. was great and made sure I was very happy with my first car purchase! was great and made sure I was very happy with my first car purchase! More
by SamSamSos
December 31, 2022
Great dealership and a great car buying experience. The experience of my sales rep Pamela Hammersmith made the process smooth and seamless. The experience of my sales rep Pamela Hammersmith made the process smooth and seamless. More
by Mar and Paul
