Fair Oaks Ford

I took my Fusion to Fair Oaks Ford in Naperville for an oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks t oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks to get. So if I didn’t want to be without my car for five weeks, it was suggested that I skip this recall, which is what I did. A dealership that truly cared would have offered to get the part that might break and then call me to re-schedule, but that wasn’t an option for me. When I picked up my car, the service ticket stated that the recall had been done, which, I was informed, was not the case. Not wanting Ford’s records to incorrectly show a recall had been done, I asked them to correct the ticket. This led to a series of phone calls, three different stories about how to correct Ford’s records, and much of my time spent dealing with this matter--a process which is still ongoing for me. The bottom line of my experience with this dealership is that if you are looking for a service department that doesn’t care about you or your car, that will tell you a different story every time you talk with them, and that will treat you in a rude, unapologetic and indifferent manner, Fair Oaks Ford in Naperville is the service department for you. More

Great experience working the the team. Appreciate the help in securing a difficult to get vehicle. Appreciate the help in securing a difficult to get vehicle. More

Xavier was a pleasure to work with He was kind and polite and very professional polite and very professional More

Great place in and out seems like plenty of vehicles to look at very nice experience look at very nice experience More

This is the 5th new car that I have bought from Fair Oaks during the past 22 years …always a great experience! I stoped by last week on an information gathering mission and ended up leaving with a great new during the past 22 years …always a great experience! I stoped by last week on an information gathering mission and ended up leaving with a great new Ford. Service work at Fair Oaks over the years has also always been a great experience! More

I truly appreciate Rich diligence to look for exactly what I was looking for in the price range that I could afford. Unfortunately we didn’t find what ultimately I was looking for but his dedication is what I was looking for in the price range that I could afford. Unfortunately we didn’t find what ultimately I was looking for but his dedication is work commending thank you for your honesty. More

I had the very best experience this week. Frank was so professional and helpful - they drove me home after learning about unexpected repairs and then delivered my car when it was done!! Frank was so professional and helpful - they drove me home after learning about unexpected repairs and then delivered my car when it was done!! More

great service and very accommodating service department. no complaints just great service. They stand behind their service. Trevor always a solid. no complaints just great service. They stand behind their service. Trevor always a solid. More

💯 garantizado Eric grasias por alludarnos linda persona nos alludas muy muy bien 🙂 te recomendare con mis amigos y familiares nos alludas muy muy bien 🙂 te recomendare con mis amigos y familiares More

The dealership was great, largly due to my customer service experience from Pam Hammersmith. She made the sales process seamless, and I never felt pressured or hurried. The entire process was clearly e service experience from Pam Hammersmith. She made the sales process seamless, and I never felt pressured or hurried. The entire process was clearly explained to me, each step of the way. I felt that I was treated very fairly, and left with a big smile on my face as I drove off in my new Explorer ST, I later had a minor service issue, and called Pam to for guidence. She hooked me up with the right people in the service department, and followed up with me afterwards to make sure that I was taken care of. I greatly appreciate the guidence and customer service Pam provided. More