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Fair Oaks Ford

Naperville, IL

4.7
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,151 reviews

March 05, 2023

Xavier is one fine salesman and easy to work with. My wife and I were pleased with how smart he is and "non-salesy". Best sales person we have worked with in a long time. Thank you! The finance gu More

by Mark.hattas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Fair Oaks Ford responded

Hi Mark, we are happy we could make your experience a positive one! Safe travels!

March 04, 2023

Easiest vehicle purchase to date! Communication is great, they stick to what they say! Honest & transparent, respectful of customer’s time. More

by AKS324
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jude Zmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Fair Oaks Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 04, 2023

Frank Luciano was friendly and very helpful with many of our visits and services through the years. . More

by rpseudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Fair Oaks Ford responded

Hi, we are happy we could make your experience a positive one! Safe travels!

March 02, 2023

My parents recently got a MKZ they are really happy with the car Serafin has been our go to guy when it comes to buying a car at fair oaks More

by Arturo Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Fair Oaks Ford responded

Hello Arturo, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

March 02, 2023

Fair Oaks Ford is my number one place to go too! Serafin Castelan has been an awesome salesperson and was up fron and honest when purchasing my new Ford Edge. John Mazurek in service has always been More

by suzyq5858
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Adballah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 27, 2023

A painless purchase! Good communications throughout the factory order process. Dean Khater and Bob Wojtan were professional, courteous and helpful throughout the deal, More

by TimA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Khater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Fair Oaks Ford responded

Hi Tima, thank you for taking the time to leave us your response to our staff's outstanding customer service! Thanks again for your business! Take care!

February 27, 2023

I stopped at Fair Oaks Ford dealership in Naperville last month to gather information on a couple of cars to possibly buy one in the next few months. My overall experience with William Drew went very well. H More

by mayor1068
Recommend Dealer
Yes
Employees Worked With
William Drew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 27, 2023

Pam Hammersmith in the sales department has helped me on numerous occasions over the years and will always be my first choice. I feel that she is fair, and most importantly, honest. Hard to come by these da More

by Love my MKC
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

February 26, 2023

Got a great truck, but working with initial salesperson was hit and miss - once I got there, they assigned me to another sales rep, Niko, who was awesome and efficient. Truck was clean and ready to go, an More

by Scott M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Adballah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko Gofron - 5-stars
Mar 01, 2023 -

Fair Oaks Ford responded

Hi Scott, thank you for taking the time out of your day to tell us about your experience. At Fair Oaks Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 25, 2023

Professional care and a fair deal. All the staff was very helpful, kind, and courteous. More

by Steve and Ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Adballah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carman, Bob
Feb 27, 2023 -

Fair Oaks Ford responded

Hi Steve, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

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