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Fair Oaks Ford
Naperville, IL
3,142 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,142 reviews
November 06, 2024
Great service! Dean was very polite and helpful, thank you! We are happy with our new car. Dean was very polite and helpful, thank you! We are happy with our new car. More
by Ilyas J
Employees Worked With
November 06, 2024
Great service! Dean was very friendly, polite and helpful, thank you! We are happy with our new car. Dean was very friendly, polite and helpful, thank you! We are happy with our new car. More
by Ilyas J
Employees Worked With
November 05, 2024
Just purchased a used vehicle form Fair Oaks Ford and the experience couldn't have been better, from initial inquiry, price negotiation and closing the deal my sales rep. Dean Khater was courteous, knowledge experience couldn't have been better, from initial inquiry, price negotiation and closing the deal my sales rep. Dean Khater was courteous, knowledgeable and professional, vehicle was not misrepresented and priced right, as an out-of-town buyer I had to go get the vehicle from my home in NC and Dean even picked me out from the airport, afterwards I drove vehicle home and didn't have any issues along the way, really happy with my purchase and the way the transaction was handled by the dealership staff. More
by JB
November 04, 2024
Bought a 2023 F150 Mangers Special in July I’ve have two issues with it I’m happy to say the bad battery was quickly replaced and a month later the squeaky brakes were addressed. I can’t say enough goo two issues with it I’m happy to say the bad battery was quickly replaced and a month later the squeaky brakes were addressed. I can’t say enough good things about department I was happy buying the vehicle and even happier the service since then. Bill More
by ste520
November 02, 2024
Very attentive. Didn’t push unnecessary additions to vehicle. Flexible in negotiation. Responsive to my questions Didn’t push unnecessary additions to vehicle. Flexible in negotiation. Responsive to my questions More
by Boilermike79
October 29, 2024
Everyone was very polite and helpful. We had our young granddaughter and I believe every employee stopped by to say hi to her. Dylan was our sales rep and he did a great job of answering We had our young granddaughter and I believe every employee stopped by to say hi to her. Dylan was our sales rep and he did a great job of answering our questions and explaining and preparing all of our paperwork More
by Mrkuss
October 28, 2024
Once again, Fair Oaks and especially Frank Luciano save the day. Took my car in for issue. Ended up being catalytic converter problem. Thank goodness it was covered. Work could not be completed that Friday the day. Took my car in for issue. Ended up being catalytic converter problem. Thank goodness it was covered. Work could not be completed that Friday so was given loaner to use. Frank is always so gracious and patient with me even when I ask silly questions. I will not buy a car anywhere else mainly due to Frank Luciano’s outstanding customer service More
by Kkthollander
Employees Worked With
October 24, 2024
Our salesperson Dean couldn’t have been more friendly and professional. Was a pleasant buying experience and he stayed on top of everything throughout the process. Feel like we got a great deal and would def professional. Was a pleasant buying experience and he stayed on top of everything throughout the process. Feel like we got a great deal and would definitely recommend Dean and Fair Oaks. More
by pgtd1965
October 15, 2024
Great selection on lot. Very knowledgeable and friendly. No pressure which I appreciate. Got a great deal and great financing. Very knowledgeable and friendly. No pressure which I appreciate. Got a great deal and great financing. More
by wendy
Employees Worked With
October 03, 2024
Had a great experience purchasing a new Explorer ST at Fair Oak Ford! We worked with Dean Khater in the past and he was even more amazing to work with this time around. Very knowledgeable, super friendl Fair Oak Ford! We worked with Dean Khater in the past and he was even more amazing to work with this time around. Very knowledgeable, super friendly, and all around a great guy! More
by buchanan_john
