Fair Oaks Ford

Had a positive experience overall and my salesman, Rich, went above and beyond to earn my business and provide information and guidance. He even cancelled plans and came in on his day off to help me. Than went above and beyond to earn my business and provide information and guidance. He even cancelled plans and came in on his day off to help me. Thank you Rich and Fair Oaks Ford! More

All I can say is Saturday was our lucky day! Erik was our salesman and he was fantastic!! We were looking for a used truck with low miles! Erik showed us the perfect truck, a black 2020 platinum Erik was our salesman and he was fantastic!! We were looking for a used truck with low miles! Erik showed us the perfect truck, a black 2020 platinum with low miles! Someone had put a deposit on it a few days prior but lucky for us deposits only hold the price not the vehicle. Not sure why someone would wait days to buy the perfect vehicle especially when there is a car shortage but their foolishness in waiting was our blessing. Ya snooze ya lose. We were able to purchase the truck that very same day and bring it home! My husband has never been so happy over a vehicle! This truck has everything we wanted and then some! I can’t say enough good things about this dealership and it’s salespeople, everyone was in an upbeat mood, friendly, knowledgeable, helpful and all went above and beyond in making this the greatest buying experience ever! I am 58 years old and I have never had a more pleasurable buying experience then the one I had at Fair Oaks Ford! I will never, ever buy from any other dealership again! This store is hands down the best! Erik, Bob, Bajes, Jeremy, thank you especially for making mine and my husbands dream come true! More

Great service and the new valet service rocks. Wish I could give 6 stars! Big shout out to John M. Who always makes sure the job was done right Wish I could give 6 stars! Big shout out to John M. Who always makes sure the job was done right More

They left my car dirty and white paint on my passenger seat and floor,and also no gas... seat and floor,and also no gas... More

My car was ready before expected and delivered to my home on time. Although I could have arranged for me to get a ride there, they were able to bring it to me. on time. Although I could have arranged for me to get a ride there, they were able to bring it to me. More

Friendly, listened to everything I said and was very helpful with helping find the best car for me. helpful with helping find the best car for me. More

Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there for service and am treated like a god,,, More

Do not attempt to purchase a car from this dealership! !! My husband went in on Thursday evening while I was working, found a truck and gave a check to hold the price so that I could see the vehicle. He t !! My husband went in on Thursday evening while I was working, found a truck and gave a check to hold the price so that I could see the vehicle. He told them he would not be able to get back in until Saturday to sign the paperwork due to a conflict with work. On Saturday morning, he spoke with the dealership and was given the link to fill out the paperwork for financing so that when we got there all we would need to do is sign. Two hours later we receive a call that someone else is looking at the vehicle and they are crunching numbers and may buy the truck. Needless to say, we were quite angry because we legit were walking out the door to get there to sign paperwork that they clearly never got together, but ran our credit! How do you do business like this? Now I have a hard inquiry on my credit because of this dealership. We take great pride in having good credit and something like this harms it. In addition, we were passed around to speak with a couple different people regarding their mess up! I will for sure NEVER recommend anyone does business with this dealership! More

Professional. These survey's do not move the needle with me. If I don't comment, that means all is good. I'm a busy guy and I'll let you know if I have a prob These survey's do not move the needle with me. If I don't comment, that means all is good. I'm a busy guy and I'll let you know if I have a problem. More

quick response, very helpful. Hope to hear from them soon. Ashley was rather helpfull and I am looking to hear a good word from her soon Hope to hear from them soon. Ashley was rather helpfull and I am looking to hear a good word from her soon More