Fair Oaks Ford

Trevor is always thorough in explaining what my car needs. I really trust him judgement. needs. I really trust him judgement. More

I purchased a non-Ford that was “Blue Certified” as a used car. Things that were promised as part of the “Blue Certified” program vehicle and not delivered: - 11,000 Ford Pass points for purchasin used car. Things that were promised as part of the “Blue Certified” program vehicle and not delivered: - 11,000 Ford Pass points for purchasing a blue certified vehicle - Copy of the CARFAX report - SiriusXM three-month trial - Full tank of gas at purchase - New wiper blades - Fresh oil change and new wiper blades not provided I ended up having to pay money out of pocket to send a certified letter via USPS and open a Better Business Bureau case to get them to cancel a service contract I no longer needed. This finally got them to act on the cancellation of the service contract and for me to receive the Ford Points. The rest of the things that come with a “Blue Certified” car as specified in their “Blue Certified” pamphlet specifically specify that you will get a Full tank of gas, new wiper blades, and fresh oil change. None of these things were done, I ended up having to go to a different dealership to get the needed service done on the car which was more money out of pocket for a supposed “Blue Certified” car. More

All work was done satisfactorily. An issue I brought to their attention was also resolved. An issue I brought to their attention was also resolved. More

This dealership is probably the best dealership around! Especially Bajes my finance manager, and Serafina Castelan! I wouldn't buy a vehicle from anyone else!! Robert Wojtan has been there for 14 years!! W Especially Bajes my finance manager, and Serafina Castelan! I wouldn't buy a vehicle from anyone else!! Robert Wojtan has been there for 14 years!! What a great guy he is!! More

Very happy with the valet service. Everyone was courand efficient . Cassidy handled thing very well Everyone was courand efficient . Cassidy handled thing very well More

I went in to look at a used Mustang Mach-E that was a Ford buyback. I wasn’t sure I wanted to move forward but Dean and the managers were extremely knowledgeable and transparent and helped me understand Ford buyback. I wasn’t sure I wanted to move forward but Dean and the managers were extremely knowledgeable and transparent and helped me understand what happened, how they fixed it, and what my risks were, making me comfortable with the situation. Everything was smooth, Dean knew everything I could ask him and worked out a fair deal for me, then took extra time to help me set the car up. More

Dean, made the buying experience a breeze. No extra fluff just a great deal. Thank you No extra fluff just a great deal. Thank you More

I was pleasantly surprised by the experience at Fair OaKs Ford. I will be returning. Cassie was OUTSTANDING! I was dealing with a known issue on this car and she did everything she could to make the situatio Ford. I will be returning. Cassie was OUTSTANDING! I was dealing with a known issue on this car and she did everything she could to make the situation better. Once the problem was officially diagnosed, the repair was completed in one day. Any complaints I have are reserved for Ford Motor Company, not Fair Oaks or Cassie. More

Great service! Moe and Niko made the buying experience very easy and the waiting was minimal. very happy with my purchase. Moe and Niko made the buying experience very easy and the waiting was minimal. very happy with my purchase. More

Just bought a Mach-E. ghost a great deal on a 2023 with low miles. Matt Czaplicki was great to work with. We have been with them for 30 plus years and aren’t going anyw ghost a great deal on a 2023 with low miles. Matt Czaplicki was great to work with. We have been with them for 30 plus years and aren’t going anywhere! More