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Fair Oaks Ford
Naperville, IL
3,142 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,142 reviews
December 20, 2024
Trevor is always thorough in explaining what my car needs. I really trust him judgement. needs. I really trust him judgement. More
by Truckie
Employees Worked With
December 16, 2024
I purchased a non-Ford that was “Blue Certified” as a used car. Things that were promised as part of the “Blue Certified” program vehicle and not delivered: - 11,000 Ford Pass points for purchasin used car. Things that were promised as part of the “Blue Certified” program vehicle and not delivered: - 11,000 Ford Pass points for purchasing a blue certified vehicle - Copy of the CARFAX report - SiriusXM three-month trial - Full tank of gas at purchase - New wiper blades - Fresh oil change and new wiper blades not provided I ended up having to pay money out of pocket to send a certified letter via USPS and open a Better Business Bureau case to get them to cancel a service contract I no longer needed. This finally got them to act on the cancellation of the service contract and for me to receive the Ford Points. The rest of the things that come with a “Blue Certified” car as specified in their “Blue Certified” pamphlet specifically specify that you will get a Full tank of gas, new wiper blades, and fresh oil change. None of these things were done, I ended up having to go to a different dealership to get the needed service done on the car which was more money out of pocket for a supposed “Blue Certified” car. More
by rickrobles
Employees Worked With
December 13, 2024
All work was done satisfactorily. An issue I brought to their attention was also resolved. An issue I brought to their attention was also resolved. More
by suelag
Employees Worked With
December 01, 2024
This dealership is probably the best dealership around! Especially Bajes my finance manager, and Serafina Castelan! I wouldn't buy a vehicle from anyone else!! Robert Wojtan has been there for 14 years!! W Especially Bajes my finance manager, and Serafina Castelan! I wouldn't buy a vehicle from anyone else!! Robert Wojtan has been there for 14 years!! What a great guy he is!! More
by Bobbo
Employees Worked With
November 28, 2024
Very happy with the valet service. Everyone was courand efficient . Cassidy handled thing very well Everyone was courand efficient . Cassidy handled thing very well More
by Larry.rist
November 25, 2024
I went in to look at a used Mustang Mach-E that was a Ford buyback. I wasn’t sure I wanted to move forward but Dean and the managers were extremely knowledgeable and transparent and helped me understand Ford buyback. I wasn’t sure I wanted to move forward but Dean and the managers were extremely knowledgeable and transparent and helped me understand what happened, how they fixed it, and what my risks were, making me comfortable with the situation. Everything was smooth, Dean knew everything I could ask him and worked out a fair deal for me, then took extra time to help me set the car up. More
by Brian.M.
November 25, 2024
Dean, made the buying experience a breeze. No extra fluff just a great deal. Thank you No extra fluff just a great deal. Thank you More
by Mharsh
November 19, 2024
I was pleasantly surprised by the experience at Fair OaKs Ford. I will be returning. Cassie was OUTSTANDING! I was dealing with a known issue on this car and she did everything she could to make the situatio Ford. I will be returning. Cassie was OUTSTANDING! I was dealing with a known issue on this car and she did everything she could to make the situation better. Once the problem was officially diagnosed, the repair was completed in one day. Any complaints I have are reserved for Ford Motor Company, not Fair Oaks or Cassie. More
by JE
Employees Worked With
Cassie
November 18, 2024
Great service! Moe and Niko made the buying experience very easy and the waiting was minimal. very happy with my purchase. Moe and Niko made the buying experience very easy and the waiting was minimal. very happy with my purchase. More
by Mauricio
November 12, 2024
Just bought a Mach-E. ghost a great deal on a 2023 with low miles. Matt Czaplicki was great to work with. We have been with them for 30 plus years and aren’t going anyw ghost a great deal on a 2023 with low miles. Matt Czaplicki was great to work with. We have been with them for 30 plus years and aren’t going anywhere! More
by Kulzicma
