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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

March 12, 2019

Very poor Poor service we had an appointment to look at a truck waited over an hour before we sat down and truck we were in the process of buying had a rot hole More

by Mtccrash96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Sinclair
Mar 27, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We truly value our customers and I hate to see that this did not come through during your experience. I apologize that you did not receive the five-star service we expect for all of our guests. I will pass along your feedback to my team so we can improve for the future. If there is anything else you would like to share, don't hesitate to give me a call. Thank you, Kevin Hutt - Sales Manager - (315) 788-7400

March 11, 2019

GREAT TO WORK WITH Ken went out of his way to answer any questions and sure anything else we needed was taken care of. He was great to work with More

by BFRASER10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Peck
Mar 18, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for choosing FX Caprara Chrysler Dodge Jeep Ram of Watertown, we appreciate your positive feedback!

March 11, 2019

excellent Overall an excellent dealership.Sales rep was very accomidating and did everything he said he would do.Would recommend F.X Capprara Dodge to anyone. More

by JGRUBLAUSKAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Woodworth
Mar 11, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you so much! We are overjoyed that you had such an excellent experience working with our Sales Team. We appreciate you recommending FX Caprara Chrysler Dodge Jeep Ram of Watertown.

March 09, 2019

Nightmare I waited for 7 hours on my car, still not fixed properly. Service is way too busy, and rude. Poor, poor place. Please-don’t go here. More

by slashomb1717
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Entire mechanics are horrible, Brandon Sinclair
Mar 25, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Customer service is our number one priority so this is saddening for me to read. I truly apologize that you are still experiencing issues with your vehicle. I understand that you wrote this review to be anonymous but I would love the opportunity to help you. Would you consider giving me a call? Thank you, Jason Perkins - Service Manager - (315) 788-7400

March 09, 2019

Awesome! Got me out of a hard spot. Thank you so much. Salesperson worked hard to help me trade in a vehicle, turn in a lease, and drive away in a new truck. More

by JUSTIN.CRESCENT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Woodworth
Mar 11, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Hi Justin - We are so glad that our team was able to help you drive home in a new truck, congratulations! It's reviews like this one that truly make our day. We appreciate you choosing FX Caprara Chrysler Dodge Jeep Ram of Watertown.

March 09, 2019

Great Service Dawn Young was very attentive to what we were looking for and stayed late twice to make sure our experience has been great. She was also very helpful More

by WATS50.DW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Young
Mar 11, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

It's great to hear that Dawn made your car-buying experience a success! We are so glad that she could assist even after your transaction to make sure you were happy with your vehicle. Thanks so much for coming to FX Caprara Chrysler Dodge Jeep Ram of Watertown!

March 05, 2019

Best car buying experience Great service with a staff that was flexible with buying conditions and working with us. Got us the truck we wanted with a great deal! More

by BEEMANENGINEERING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Sinclair
Mar 05, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

For you to say you had your best car buying experience at FX Caprara Chrysler Dodge Jeep Ram of Watertown truly makes our day! We are delighted that you drove home in the right car at the right price. Thank you so much for the fantastic feedback!

March 04, 2019

Jason Woodward and Ken Reed are amazing to deal with. Jason Woodward sales person is amazing to deal with. No one will work harder for you. This dealership has always been great to all my family. Ken Reed More

by michaud9851
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Reed, Jason Woodworth
Mar 18, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Excellent customer service is our number one priority, and I couldn't be happier that Jason and Ken went above and beyond to provide top-notch service! We love loyal customers here at FX Caprara Chrysler Dodge Jeep Ram of Watertown, and we're looking forward to serving you for years to come! Safe driving in your new ride!

March 03, 2019

Amazon for cars!!! I purchased my new Vehicle from FX Caprara in Watertown. Everything was taken care of electronically even my financing. The vehicle was delivered to m More

by AMY S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Webb, Nolan Gardner
Mar 04, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Hi Amy - Thanks for coming to FX Caprara Chrysler Dodge Jeep Ram of Watertown! We love to hear that the process was simple and that your new car was delivered straight to your door. We appreciate you posting about your experience!

March 02, 2019

Jeep Cherokee Trailhawk Thank you for taking the time to help me pick out the 2019 Jeep Cherokee Trailhawk. It is the first Jeep I have ever owned and since buying it, I am h More

by N2MUB230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Pecktar
Mar 04, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

It was our pleasure to assist you! We are so glad to hear that you're enjoying your 2019 Jeep Cherokee Trailhawk and feel safe out on the roads. Thanks for taking the time to write us a review, we hope to see you again at FX Caprara Chrysler Dodge Jeep Ram of Watertown.

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