FIAT/Alfa Romeo of Austin

We were surprised at how helpfull they were to locate the We were surprised at how helpfull they were to locate the car my wife just fell in love with. they took their time test drove two cars , showed u We were surprised at how helpfull they were to locate the car my wife just fell in love with. they took their time test drove two cars , showed us all the cars they had and located one at the dealer 20 miles away that they thought my wife would like . They drove us and bingo. Very helpfull staff, financing and trade in very simple and fast. More

I am very pleased with the service I was provided by Fiat of Austin. I have been in the market for a new car for months and have had some not great experiences with people in the car sales indusrty. Both o of Austin. I have been in the market for a new car for months and have had some not great experiences with people in the car sales indusrty. Both of the representatives I worked with at Fiat of Austin were polite, not pushy and very helpful. I have no credit score so I realize that I am not a desirabel candidate for a loan, Brent worked to get me the best possible interest rate and even explained that I could refinance in 7 months. He said if I had any issues trying to refinance to come into the dealership and he would help me. In addition to the agreed price for my car, the finance manager went above and beyond to get information concerning my trade-in. It is a salvaged titled car (from hail damage) and he contacted multiple people regarding getting the best price for me on if I were to trade it in. I decided to sell myself but was told that if I had any issues getting it sold, he would be happy to provide me with the numbers of wholesalers who would certainly take care of me. All in all, I feel very satisfied with my service, my car and the staff I dealt with during my purchase of a car from Fiat of Austin. More

I was one of the first to get a fiat 500 from this dealership back in March, and I had a lovely experience! We all were so excited to get the shipments in, and I had to wait for everything to come int dealership back in March, and I had a lovely experience! We all were so excited to get the shipments in, and I had to wait for everything to come into place while they sorted everything out, but everyone was so helpful and nice! Katie kept me informed every step of the way and genuinely cared about my experience and satisfaction. The store is super nice, and the car delivery party was a blast. My fiat is so much fun and I love it! Lisa even made time for me and made sure I was completely satisfied with my experience. Great place to go, and great people to work with! Everyone should go check out fiat of Austin when shopping for a small car with great personality, the customer experience is half of the process and you won't find anyone better than them at giving each customer the attention and care that they could ever want! More

This dealership and its staff are outstanding. I can't say enough good things about them. They actually made the complete process of buying and financing a new vehicle enjoyable. They are an enthusiasti say enough good things about them. They actually made the complete process of buying and financing a new vehicle enjoyable. They are an enthusiastic group with an incredible product. The design consultant, Matt, was the best because he was knowledgeable about the product, eager to explain all aspects of each model, and, after the purchase, went through every feature of the vehicle with me, including syncing my cell phone with the vehicle’s hands-free technology. Matt is a consummate professional without any of the high pressure sales pitch and I appreciate that immensely. When it came time for financing, Brent was fantastic and answered all of my questions about financing options. The General Manager, Lisa, was also incredible. You can see that she sets the tone and atmosphere at this dealership. She is a GM who is really excited about the product she and her staff sells. More

I went to Fiat of Austin interested in looking at and trying out a brand new Fiat 500 after I had seen a Fiat 500 in giallo (yellow) driving around the parking lot of a local grocery store. The showroom trying out a brand new Fiat 500 after I had seen a Fiat 500 in giallo (yellow) driving around the parking lot of a local grocery store. The showroom was light and airy and I was immediately greeted at the door by the receptionist. After a few minutes of browsing at the cars outside and inside the showroom, Melanie Lopez, one of the salespeople introduced herself and asked me if I had any questions. After a test drive, I was sold on the unique styling in combination with the exceptional fit and finish usually found in much more expensive cars. Before making a final decision to buy, I wanted to make sure that my electric scooter would fit in the back of the car. Melanie offered to let me take the car home overnight, and it did! I had a very specific Fiat 500 in mind that I wanted to take home, but I wasn't willing to wait the 2-3 months to order one built specifically for me. Not to worry, Melanie not only took the time to go over the list of cars that were already in route, but she even spent several hours (spread over 3 visits and working past closing time) to let me look at and test drive several cars from their fleet. The main two things that I wanted were the colors giallo or rosso brillante (sparkling red) in a manual transmission. Just a side note, the sparkling effect of rosso brillante is imparted by a substance termed Xirallic which is manufactured in only one factory in the world which happens to located in Japan (more on this later). The manual transmission was particularly important to me because its 38mpg highway EPA rating was substantially better than the 34mpg highway EPA rating of the automatic. That's over 40 miles more distance per tankful than the automatic and my decision for a manual transmission was made, or so I thought. Then, one day after having looked at several cars in their fleet the night before, Melanie called me and said that a Fiat 500 in rosso brilliante was available. Due to the scarcity of rosso brillante (the Japanese factory temporarily shut down the production Xirallic due to damage sustained by a magnitude 9.0 earthquake) I knew that this Fiat, despite its automatic transmission, was the one I was driving home in. Amazingly enough, I am actually getting 40+mpg on the highway when setting the cruise control right at the posted speed limit. The best fuel economy I have achieved in this manner was 41.9mpg on a 168 mile round trip visit to family. I was so excited that the real-world fuel economy of my Fiat 500 bested even the manual transmission's highway EPA rating of 38mpg, that I took a picture of the car's computer display and I sent it to my friend who is also interested in buying a Fiat 500. I rate my overall buying experience with Fiat of Austin the best of any car buying experience to date. The whole staff was friendly and readily available. I never felt pressured to make a decision at any point in the process. I would like to make special mention of Melanie Lopez, my salesperson, who I found to be exceptionally helpful and patient. I would also like to make special mention of Lisa Copeland, the general manager, who was just plain fun to talk to because her genuine passion for the product. I would gladly recommend Fiat of Austin to all of my friends and family. More

I recently purchased a new Fiat 500 from Fiat of Austin. From my initail contact with them over the phone, it was a great experience. I purchased a custom made Fiat 500 sight unseen based upon the many pho From my initail contact with them over the phone, it was a great experience. I purchased a custom made Fiat 500 sight unseen based upon the many phone calls and emails with my salesman Mr. Brandon Grebe. He was great throughout the entire buying experience. His customer service has continued on even after the actual sale, and has been, very helpful with answering any questions or concerns. I live in New York state and had many other dealers that were closer to me geographically, but based upon the customer service that I received from Fiat of Austin and Brandon, I ultimately decided to make the trip to Texas to purchase my vehicle. The extera cost for doing this and the time it took was well worth it in the end. Their new facility is first class and the rest of the staff was very helpful and attentive. Considering I had many choices of dealers to pick from, my ultimate decision was made based upon the high quality of customer service that was given to me, something we dont see very often in this country any more! More

We had a wonderful experience here. They walked us through all of our many questions and concerns. We sat at a Houston Toyota dealership until nearly closing on a Friday and nearly left with a Yaris. through all of our many questions and concerns. We sat at a Houston Toyota dealership until nearly closing on a Friday and nearly left with a Yaris. Instead, we drove the next morning all the way to Austin and came home that night with our new Fiat 500! Everything was handled with the best care and attention. We felt relaxed and had fun and have recommended Fiat of Austin several times already! More

Lisa Copeland, General Manager Fiat of Austin, has created a very friendly, knowledgeable, and customer focused team. The buying experience was very pleasant and more importantly their follow up and created a very friendly, knowledgeable, and customer focused team. The buying experience was very pleasant and more importantly their follow up and caring attitude has made all the difference. I would encourage everyone to drop by and visit this excellent team and learn more about the Fiat 500. More