FIAT/Alfa Romeo of Austin

Simple! So I went in thinking about trading in my 2015 Fiat... Now a little while later I have a brand new Fiat 500X! Matt made everything so simple! I told h So I went in thinking about trading in my 2015 Fiat... Now a little while later I have a brand new Fiat 500X! Matt made everything so simple! I told him the price and $0 down and he made it work for the exact car I wanted. For someone with poor credit I didn't think it would all work out so smoothly but they made it work! When you go ask for Matt! More

Excellent Service I could not thank you enough for the hard work that Joshua Esquivel did for me to secure a loan considering my credit history. He never made me feel u I could not thank you enough for the hard work that Joshua Esquivel did for me to secure a loan considering my credit history. He never made me feel uncomfortable from the moment I got a call from him up to the time I left the place in my new Fiat 500. He helped me immensely. More

NEW CAR! <3 Fiat! Your dealership has an outstanding reputation with the community of Austin! Your sales team and managers have great communication with us custom Fiat! Your dealership has an outstanding reputation with the community of Austin! Your sales team and managers have great communication with us customers! LOVE Y'ALL! More

The only thing good about this dealership was the car salesm First off I would like to say that this review has nothing to do with the sales person that took care of my purchase he was the only good point about First off I would like to say that this review has nothing to do with the sales person that took care of my purchase he was the only good point about my experience with this car dealership. I purchased a 2016 Fiat 500 X which I love so it's not about the car either.. I purchased the car on 2/16/2016 drove it off the lot that night my husband wanted to check the car out and he walked around the car and found a nail in the tire - we were 2 blocks from the dealership, but since it was late we couldn't turn around... I opened up the extra key and found that there was a problem with that because I had the remote the key to get in the door was missing and yes I checked the whole envelope.. So the next morning I message my sales guy and he told me to contact his manager in which I did and was given a loaner car which was his demo, I felt uncomfortable with driving it because it still had his personal belongings in the car but didn't want to drive around with a nail in my tire from a car I purchased and haven't had for 24 hours... So I hear ok here is the loaner car oh we don't have the tire in stock so we have to order it! Please keep in mind I'm at a Fiat dealership that I'm supposed to be able to bring my car into get it serviced but they don't have the tire in stock! And then I'm told they have to order my key so I have to leave my extra remote at the dealership and wait for the key which I have no problem with waiting but when you're not being informed on when you're going to receive it back that is what concerns me! And then there's the paperwork that you sign before you drive off the lot with the car I had a cosigner that had to sign off on the paperwork to, which I understand they had to mail it to my cosigner in which that was received OK and my cosigner sent it back to the dealership and that was received OK . Here's the problem instead of calling me and telling me hey your paperwork is ready for you to pick up the lady that completed my paperwork dropped it in the mail sending it USPS. Yes I know the mail is slow but I should have received it by now and I haven't.. So I get told when I called the dealership oh just wait a couple more days and you should have and yet I still have nothing! So I emailed Lisa Copeland, in which I have to say Thank You to because that was the fastest response that I've ever received from your dealership! I was told that I could come and pick up my paperwork the next day and I would be called or text when it was ready to be picked up! I'm like somethings finally going right since I purchased this car in all I need now is an extra key which as of this afternoon around 6ish. I still haven't received so by 5:30 PM I haven't heard from the dealership so I called and I was told that I was sent a text message saying that my paperwork was ready and she goes I sent the first text message And received a response saying it was someone named Linda needless to say my name is not Linda and I never received anything from the dealership stating it was ready for me to be picked up I get to the dealership they hand me my paperwork and I missing the odometer reading for both the car he purchased and the car I traded in.. When I asked for them I was told I didn't need them when I explained why I need them it was almost like it was a big deal for me to receive that paperwork please keep in mind they lost the original paperwork because she try to make it sound like it was a joke and saying she could've wrote down the address wrong. Please keep in mind I'm still bothered by the fact they lost the original paperwork and that I was told that the information on the paperwork is just like the information on my drivers license that anyone could get it but it's still my personal information along with my cosigners. And it's being blown off by saying oh it's not much personal information, WTH? Right now I wished I would've never step foot in your dealership and I could get the car I traded in back this though I love the car has been the biggest mistake I've made as far as the car purchase. I have never been so disappointed in the way this dealership has handled this whole transaction in the wow experience that they speak of on their door, Has been nonexistent since the experience with the actual car salesman. So as far as this review goes I will be contacting Nyle Maxwell in the morning along with Lisa Copeland yet again. Good luck if you buy a car from here I hope you do not have the same experience More

Quick and Easy! From the time my wife and I contacted the dealership about our interest in a 2014 Jeep Cherokee, Danielle the internet sales rep, was in constant cont From the time my wife and I contacted the dealership about our interest in a 2014 Jeep Cherokee, Danielle the internet sales rep, was in constant contact with us. As soon as we arrived Matt Bliss was there to help. He had the vehicle waiting for our arrival so that we could take it for a test drive.He was very informative and answered all our questions. We received everything we asked for and we were in and out within 2 hours. One of the better car buying experiences I have had. Thank you to all the staff at Fiat of Austin. We will definitely be looking at Fiat for our future car buying needs. More

Best experience I've ever had buying a car! Our sales associate, Matt Bliss, is a credit to the profession! His patience, courtesy and genuine care of his client, was evident from the moment he Our sales associate, Matt Bliss, is a credit to the profession! His patience, courtesy and genuine care of his client, was evident from the moment he introduced himself. I never felt pressured and I felt he always had my best interest in mind. I drove off the lot with a great car, at a great price, without feeling like I'd been through the wringer. Thank you Matt, I'm a very happy customer! More

Overall Quality Transion to new Fiatx was reasonable and fair. Had the exact vehicle that I liked and wanted. I left feeling that I had a quality vehicle that was r Transion to new Fiatx was reasonable and fair. Had the exact vehicle that I liked and wanted. I left feeling that I had a quality vehicle that was right for my needs. More

Great Staff, Great Service It was a seamless buying experience with a very helpful sales staff and finance person. I came with a great finance option and they got one better. It was a seamless buying experience with a very helpful sales staff and finance person. I came with a great finance option and they got one better. More

Great Service I can't believe how easy it was to buy a car from them, everyone was very friendly and helpful, I am very satisfied with my purchase and the service I I can't believe how easy it was to buy a car from them, everyone was very friendly and helpful, I am very satisfied with my purchase and the service I received from them, Thank you! More