FIAT/Alfa Romeo of Austin

I loved the experience at FIAT of Austin! I was excited when I got a letter in the mail for my current car that they wanted for their used car inventory and normally I wouldnt have thought of a FIAT, but when I got a letter in the mail for my current car that they wanted for their used car inventory and normally I wouldnt have thought of a FIAT, but now that I have one I think its an amazing car! Thank you so much for all that yall did and I would send anyone I know your way! More

This dealership has been the friendliest I have ever visited! They helped narrow down my choices, and pick the car that was perfect for me! Not only did they take the time to help me find the car of my visited! They helped narrow down my choices, and pick the car that was perfect for me! Not only did they take the time to help me find the car of my dreams, they also worked with the banks and negotiated with me to make the deal most affordable! I can not praise my Omar enough for the time he put in to allow me to get the perfect car! Thanks again! More

I had my heart set on buying a VW GTI, but after the worst dealership experience I've ever had I decided to walk away and shop around. Test driving several other cars (and dealers) I arrived at Fiat of worst dealership experience I've ever had I decided to walk away and shop around. Test driving several other cars (and dealers) I arrived at Fiat of Austin. I met Kori asked to drive a used 500 sport I saw advertised. It was fun, but not quite what I wanted. I came back on Saturday with my family to test drive a 500 sport turbo. While they were getting the turbo ready, Lisa the general manger came and introduced herself. We chatted about cars and Italy for quite a while. What a refreshing difference from the other dealerships I've been dealing with. After spending most of Saturday in the turbo, I knew that this was my car. But what color? I wanted to see the silver one, but it was at their lot in Tayor. Kori offered to pick it up and drive it to the school where I teach so I could see it during my lunch break. That's great service. More

I entered the dealership just wanting to drive the new Fiat 500L and ended up driving it home that night! I love it! Its everything (+more) than I ever wanted at a affordable price. I worked with Ami f Fiat 500L and ended up driving it home that night! I love it! Its everything (+more) than I ever wanted at a affordable price. I worked with Ami from the start and she was great! She wasn't pushy, asked appropriate questions and overall did a good job and even hugged me at the end of the process. I bought the model that was in the showroom and drove it home but the next day noticed it was dirty inside, fingerprints all over the mirrors and windows and adhesive on the doors from where the sticker was removed. I needed to bring it back a week later for it to be tinted so Ami said they would detail it as well. When I returned to get it tinted/detailed, Ami wasn't there but told me who to ask for. Both people were unavailable then Pete came out and asked who I worked with and what I was there for. It took about 30 min to finally get another Fiat to drive which made me late for my next appointment. When I arrived to pick up my car, the adhesive was still on the doors etc. It was tinted nicely and appeared washed on the outside but still had the same issues inside. I ended up having to clean it myself the next day. A few days later I started receiving calls from the dealership asking me to come back again asap to sign my title, which each one said they had. I had to tell Ami I wasn't available and to please tell the other 2 callers that I will return when I can to sign it but when I do return, who really has my title? I do feel that everyone was really nice, respectful and pleasant to work with but the lack of communication is an issue and in my situation, I "paid" for it. More

We had a great experience with FIAT of Austin. Kori and the rest of the FIAT team were wonderful. The car we decided on (500 lounge) is a lot of fun to drive. It might be a little different than what you the rest of the FIAT team were wonderful. The car we decided on (500 lounge) is a lot of fun to drive. It might be a little different than what you're used to, but we definitely recommend giving their cars a try. More

I went in knowing that they had a used smart car at a great price, and I could not be happier with my little car!! The whole process was very quick and easy, they constantly offered my mother and I refre great price, and I could not be happier with my little car!! The whole process was very quick and easy, they constantly offered my mother and I refreshments and made sure that we were comfortable!! Everyone seemed to be having a nice time at work and seemed to be content with their jobs! I really loved all of the people who helped me, I could not be happier with my service! I have only heard horror stories about buying a car, but my experience was truly convenient and easy!! I could not have asked for more in buying my first car-I would suggest this dealership to any of my friends in a heartbeat! Why I gave my rating: the customer service was fantastic and it was quick and easy! More

The car I originally saw online had been sold, but they had just received a similar model. Dave went and picked it up from their service location for me. Dave was very friendly and helpful, but he had to had just received a similar model. Dave went and picked it up from their service location for me. Dave was very friendly and helpful, but he had to hand me off to a salesman. It took a few days to get everything worked out. He met my price, but wouldn't replace the worn out tires for free -- only "at dealer cost". Cost turned out to be about what I would've paid anyway, so overall the price was still ok. The financing guy was annoyingly pushy and kept me waiting while he found a load. I already had financing secured, but he found a better interest rate eventually. More

I was contacted within an hour of my initial query to the dealership (in spite of the fact that it was late in the evening), and although I was not in the area yet, and wouldn't be for another month, Drew an dealership (in spite of the fact that it was late in the evening), and although I was not in the area yet, and wouldn't be for another month, Drew and I talked several times, discussing what my needs were, and we quickly set up an appointment to test drive the model in question. When I arrived at the dealership a month later, Drew was ready to go, answering my questions and pointing out key features of the car during the test drive (including some things that people not familiar with a European car might not know, as FIATs are definitely different from your typical American auto). During the negotiations for buy/lease, Drew was very diligent in trying to get me the car I wanted at a price I could live with, being very patient with me while I messaged my wife (who hadn't joined me in Austin yet, but handles our finances) with the different options. After negotiations were over, Drew introduced me to Lisa, the GM, who asked about any concerns I had and wanted to make sure I was satisfied (I was). The next day, after I emailed Drew letting him know I was going for the lease option, I met with Katie, who explained the various options, and was able to negotiate for a discount on one option on my behalf. She was also patient with me while I messaged my wife back and forth and made sure that the options (which we hadn't figured into the pricing) were OK. She even offered to restart the paperwork and switch to a purchase if that turned out to be a better deal. Ultimately, we decided to go with the lease, and 2 out of the three options (one of which they threw in for free). When pickup day came around, I had a tricky issue in that I had to drop off my rental car in Round Rock, and needed to get a ride to the dealer. Drew came and picked me up at the rental office, in my new car. Once at the dealership, he activated the navigation system, demonstrated every feature imaginable in the car, and did a walk-around with me so I could identify any minor defects (there was one). They were unable to apply the resistall beforehand, due to the weather (a rare rainy day in Austin), so we made an appointment for me to come back and get that done (this will be tomorrow, as a matter of fact). All in all, my experience with FIAT of Austin, and with Drew (and to a lesser degree, Katie and Lisa) has been excellent. Drew is a bright young guy, with a great sense of humor and an easygoing manner that quickly puts people at ease. The reviews online for this dealership have been excellent, one of the reasons I went here in the first place, and now I can see why. I would definitely recommend anyone looking for a car in the Austin area consider FIAT of Austin, and Drew Barker specifically. Thanks, Drew! More

Drew was the nicest sales person I have ever dealt with. It was not hard to notice his ginuine assistance. He did everything he could to get me the car I wanted with a price that worked best for me! And the It was not hard to notice his ginuine assistance. He did everything he could to get me the car I wanted with a price that worked best for me! And the paperwork took no time. I had my newborn daughter with me and we were in and out if there before she woke up. I highly recommend this friendly environment. Best car shopping experienced by far More