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Executive Kia - Service Center

Wallingford, CT

4.7
1,322 Reviews

1,322 Reviews of Executive Kia - Service Center

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September 23, 2024

Courteous knowledgeable staff - from sales, finance to service. We have been with Executive KIA for 6 years. I’m on my third lease & my husband bought our second More

by robinsonearlj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Trindade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Executive Kia responded

Earl, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Carl Maratta Service Manager

September 23, 2024

Harrison provided me with great customer service and accommodations so I would not be affected by my vehicle being in service for over a few months. He was informative and provided updates. More

by WSHERMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad Harrison was able to help, and we hope to see you again! Carl Maratta Service Manager

September 23, 2024

The Office is well organized and staff are so nice , specifically Rick, all the team are good and I highly recommend going there. More

by salamabod1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and our team, and we look forward to working with you again. Carl Maratta Service Manager

September 23, 2024

I have leased and/or purchased 4 Kias over the years, from a Cadenza to a Kia Sportage which I was leasing and have now purchased. My experience with Executive Kia has been excellent. The vehicle is jus More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge D Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Mies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schweikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Executive Kia responded

Tom, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Cristian and our team can assist you with in the future, please let us know. We appreciate you being a loyal customer! Carl Maratta Service Manager

Sep 24, 2024 -

Tom responded

Just an add-on, there wasn't enough room to list Ric in Service and all the parts people, mechanics and technicians, they never let me down.

September 21, 2024

Service department is lacking in customer service, leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. More

by Unhappykiaowner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Rice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carl Maratta Service Manager

Oct 19, 2024 -

Unhappykiaowner responded

I appreciate that, but after this review, we brought our other car for service and had the same experience. Your supervisor apparently holds "grudges" and when called me to tell me they suggested I get my filter replaced, i told her "i can't this time" she hung up on me. Literally hung up. When the car was ready, she didn't call me, called my husband. When he picked up the car, he told her that he never received the free car wash coupon for the previous car 2 weeks ago, and she argued stating, "no we did". Never have I ever experienced this at your dealership. Since this was our 2nd time with this service within 2 weeks, we will NOT be returning.

September 20, 2024

Hi the wait was not long it was a good atmosphere and very professional. I will be back soon. More

by Re Re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Executive Kia responded

Thanks for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

September 19, 2024

Very timely work and service people were very good at explaining the process needed. I was able to pick it up same day. More

by sumac84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

September 18, 2024

This dealership was wonderful. I was traveling from another state on vacation and had a blowout on the highway. They took care of everything for me as I traveled to my destination More

by mniebs22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

September 16, 2024

Service was very excellent. Rachael was very good at explaining the progress with the car More

by spipicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Executive Kia responded

We are very happy to hear that Rachael provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

September 14, 2024

A little pushy but kind and courteous. They care about people's time and comfort while waiting. More

by TRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

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