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Executive Kia - Service Center

Wallingford, CT

4.7
1,298 Reviews
Call Service Center (203) 949-7480

1,298 Reviews of Executive Kia - Service Center

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September 02, 2024

Easy scheduling oil change. Person on phone was very helpful and my service girl Kate is on point. Git me in and out on time. Everyones like family More

by YANNAD124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernandez. Sales guy. Wonderful He saw me in waiting area came over said hello. Ask how new car was and if I had any problems or concerns to come se him and he would do his best to fix.
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Sep 03, 2024 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Katie delivered such a great experience and will be sure to let her know! Carl Maratta Service Manager

August 30, 2024

Harrison was great. He got my car in and out nice and fast - approx half the time I was told it would take. More

by kurt3694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team, Kurt. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

August 29, 2024

Rich was my salesperson and Mike was the sales manager and they both worked hard for me to get my family into a 2025 seltos which we love like I said they both worked together to get the numbers I needed More

by PONTEJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge D Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Felius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schweikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Executive Kia responded

Hi, James! Thanks for sharing your thoughts about your experience with Executive Kia. We'll be sure to pass along your compliments to Rich and Mike. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

August 26, 2024

Very easy to deal with, and the staff couldn’t have been nicer. My salesman was wonderful. More

by JMASSO1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

August 26, 2024

As always, service was prompt, polite and professional. Katie is always a pleasure to work with. More

by cbarstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Executive Kia responded

We are very happy to hear that Katie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

August 24, 2024

Always pleasant and attentive to our needs. Staff is helpful and tries to make us as comfortable as possible. They update us on progress of service. More

by BLJJCR305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chin Chen
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Aug 24, 2024 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

August 24, 2024

Harrison always goes above and beyond. Can’t say enough about his exceptional customer service and overall great personality! More

by phubeny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear that Harrison is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

August 23, 2024

Fast and friendly service. The staff was super informative about what was going on with my vehicle. More

by AMBERTILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Executive Kia responded

Thank you, Amber, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Carl Maratta Service Manager

August 21, 2024

Very disappointed in their "unresponsiveness" to two recalls even after contacting by phone, email, and online. More

by BOB.GARGUILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge D Dominguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one has called me how can I respond to the survey
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Aug 23, 2024 -

Executive Kia responded

We're sorry that you didn't have a completely satisfying experience, Bob. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carl Maratta Service Manager

August 13, 2024

Fast friendly service. Comfortable waiting area. All staff were professional. Went over receipt and provided free car wash coupon. More

by Rob
Service Time
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Rob and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

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