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1,322 Reviews of Executive Kia - Service Center
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October 17, 2024
Super friendly service department! Incredibly knowledgeable and helpful. They got my car in and out in a timely manner & were so nice to me throughout the whole process. Thank you Exec Incredibly knowledgeable and helpful. They got my car in and out in a timely manner & were so nice to me throughout the whole process. Thank you Executive Kia Service department! More
by mariellacasiano
Verified Customer
October 14, 2024
Good service I didn’t wait that long the girl was nice and courtesy I like the service, thank u for ur service and courtesy I like the service, thank u for ur service More
by Luna
Employees Worked With
October 14, 2024
Executive Kia met and exceeded my expectations in quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ More
by Freddie M.
October 14, 2024
Great customer service! Car was serviced as good as it ever has been. Will definitely come back for the next service! Car was serviced as good as it ever has been. Will definitely come back for the next service! More
by Craig
October 04, 2024
Very attentive and thorough He explained the service to be completed and provided updates regarding time remaing be completed and provided updates regarding time remaing More
by lombardo330
Employees Worked With
October 01, 2024
The people are always kind there and get things done in a timely matter. Even during emergencies. timely matter. Even during emergencies. More
by Aj
September 30, 2024
Good customer experience for the first time visit and expect to go back next service expect to go back next service More
by sungjiny
Employees Worked With
September 30, 2024
This is my first time in almost 7 years of going to this dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was heat to the conversation but no yelling. Even i felt unheard and disrespected by the supervisor as well as the employee. There was no accountability on the part of the sevice department and the supervisor even threw her colleague under the bus! 2 weeks later when we brought our 2nd car in for service, I just went in and felt a very cold response. The supervisor called my wife to ask about a particular service, when my wife declined, she hung up on my wife. Then called me back later to say the car was ready. No sticker on the windshield noting when my next serivce was. I then mentioned that she never gave me a coupon for a free car wash for our other car, but she argued that she did. Customer words do not mean anything. Parking- absolutely terrible!!! Not even just because of construction. If you have people coming in for service on the weekend, make sure you have somewhere for them to park! We are actually thinking of going to another dealership as this one is going downhill. Poor customer service. More
by Frustrated_customer
Employees Worked With
September 27, 2024
I leased my first vehicle from the dealership and within 2 1/2 months I have had a few issues with the car and no one seems to want to help me out. Limited appointment options, no loaner cars and lack of co 2 1/2 months I have had a few issues with the car and no one seems to want to help me out. Limited appointment options, no loaner cars and lack of concern about the fact that a brand new vehicle is having these issues. No one seems to want to return my calls, which is disappointing because the service seem to be great when they wanted me to sell me a car. More
by ajforsythe13
September 27, 2024
I am a first time leaser and leased a brand new vehicle from this dealership in July. I have already begun to have issues with the vehicle and keep trying to bring it in for service, but it does not seem l from this dealership in July. I have already begun to have issues with the vehicle and keep trying to bring it in for service, but it does not seem like a priority for the dealership. No one wants to return my calls. I kept being called when you wanted a positive review from me after leasing and now that I need assistance with my car, no one is around. The car should not have issues after less than 3 months first of all, but now that it does, I can’t get it in for service because of limited options and no loaner cars available. It has been ridiculous. More
by ajforsythe13
