Exclusive Motorcars

Great Experience Buying a Car at Exclusive Motor Cars Outstanding service! Ray Allen was superb sales rep and I would recommend you ask for him. John Reid the finance rep was outstanding. Great experienc Outstanding service! Ray Allen was superb sales rep and I would recommend you ask for him. John Reid the finance rep was outstanding. Great experience!!! More

Exclusive Motors - Great Experience I emailed the ahead of time and they were very responsive. No bait and switch. The car was waiting for me when I arrived. Ray was very knowledgeable a I emailed the ahead of time and they were very responsive. No bait and switch. The car was waiting for me when I arrived. Ray was very knowledgeable and helped walk me through the process. The manager worked with me on price and was open and honest about my trade. Here is the best thing I know how to say about a car dealership. I would buy a car from them again and would send my kids. Thanks Exclusive Motors. JimD, More

Worst car buying experience ever In July 2017, I purchased a Mercedes from Exclusive. The car did not have a spare tire and the AC did not work properly on the drivers side, which Exc In July 2017, I purchased a Mercedes from Exclusive. The car did not have a spare tire and the AC did not work properly on the drivers side, which Exclusive agreed to fix per an agreement in my sales contract. As of the date of this writing (November 13, 2017), I have not received the spare tire and the AC has not been fixed, despite going to the dealership twice to have it repaired. I have tirelessly worked with Muna Chongo to address this issue and continuously receive the run around. Once I called to arrange a time to get the car fixed and Muna "jokingly" informed me that the weather was getting cooler so I shouldn't be in a rush to get the AC fixed. I must add that on the two occasions that I took the car to Exclusive in for repair, the loaner car I received was on "E" and I had to get gas before I even made it home. In addition, despite arranging a time to pickup my car, I waited for extremely long periods of time prior to getting my car to leave. I will add that at the time of my purchase, Clarence Smith, who works in finance, blatantly misrepresented to me that I was required to title the car through the dealership rather than on my own or my lien holder would not finance the car. I believe this was in an attempt to procure additional fees from me via a third party vendor, who performs the title work...something that Clarence did not share with me and acted incredulous about when I confronted him. Needless to say, I titled my car myself and had no trouble financing the car. I have purchased 12 other cars in my life and have never received such terrible customer service. There are so many issues that I have experienced with this dealership. I will conclude by saying that it has been a week since Muna told me he would call me in two days with a time to bring my car in again for the AC to be repaired. Please avoid this dealership. As of this writing, I have no choice but to report the dealership to the MD Attorney General and Better Business Bureau, as well as seek restitution through the courts according to my contract terms. More

Best experience at a dealership Ray was extremely helpful !!!! He was very upfront with my process but still did everything in his power to get what i was looking for !! His customer Ray was extremely helpful !!!! He was very upfront with my process but still did everything in his power to get what i was looking for !! His customer service was on point and he made a point to make sure I left with an awesome experience !!! More

Always Great Service and Deals! This is my 2nd time purchasing a vehicle from this company and I was pleased with the experience once again. A great place for deals and service!!! Er This is my 2nd time purchasing a vehicle from this company and I was pleased with the experience once again. A great place for deals and service!!! Eric Wilson ( salesman ) helped me a great deal. More

Eric and crew got it done Buying a car new or pre-owned can be a hassle. But not here. I worked with Eric Harrell. Great guy. Knowledgeable about your vehicle and others on the Buying a car new or pre-owned can be a hassle. But not here. I worked with Eric Harrell. Great guy. Knowledgeable about your vehicle and others on the lot. Made this experience as painless as possible. I filled out my application. He called me a few hours later and we set up a time for a test ride and got the ball rolling for me to get a 2014 ford fusion. I will definitely recommend Eric to anybody whether i know them or not. He was recommended to me. Here they dont call you in until it is a done deal. They tell you what to bring in andthey look for the best rate for you with what info you have given them. They dont try to sell you a car and get you a $700 a month payment. I went in traded a 2011 ford fusion in got a 2014 ford fusion with a lower payment then before, gap insurance and a 4yr/100k warranty for less then my total payment before. Unreal. But they treat you like family. The owner hangs out checks on you and if you are the last customer and owner is in the building he leaves when everybody else does. If you have to take your kids. They have tv's in the waiting room and in the lobby of the dealer. Snack machine with a variety of goodies. And last but not least the service department takes care of your ride. 125 point inspection. Clean it up. And makes sure everything works before telling sales side its ready. They put a new windshield on the car i purchased because it had a glare and i didnt notice it whwn i test drove and they could've just said screw it and sent me on my way but they took care of it without me saying anything. So overall, I would definitely recommend going to purchase here. They have something for everybody in every price range from all makes and models. Between my salesman Eric and the finance guy John this experience couldnt have been any better. See y'all next time around for sure More

Best customer service My sales associate was awesome, he made sure my deal went through and I was able to drive home same day with my new car! Thanks again Sam!!!!!! My sales associate was awesome, he made sure my deal went through and I was able to drive home same day with my new car! Thanks again Sam!!!!!! More

Quality Showroom with No Pressure Sales Purchased a car for our daughter and work with Ray Allen. Ray was great and the dealership is not your typical High Pressure Sales.. they are relaxed Purchased a car for our daughter and work with Ray Allen. Ray was great and the dealership is not your typical High Pressure Sales.. they are relaxed and patient. The showroom is very nice and the cars on the lot are top notch. We did have some confusion with the 6500 mile warranty purchase but Clarence Smith gave us the deal. He stood behind the original agreement. More

Excellent Dezmon Parker is really one of the world a best car salesman ..!!! He is very knowledgeable and patient .. he made purchasing a vehicle easy .. Dezmon Parker is really one of the world a best car salesman ..!!! He is very knowledgeable and patient .. he made purchasing a vehicle easy .. I will definitely be back ! More

Quality and Helpful Service I went to Exclusive Motor Cars to purchase my first car as a recent college graduate. I was politely greeted when I stepped into their beautiful showr I went to Exclusive Motor Cars to purchase my first car as a recent college graduate. I was politely greeted when I stepped into their beautiful showroom. The sales associates were very helpful in informing me about my car during the test drive and in providing further information afterwards. The top notch service continued when I returned to the dealership to pick up my license plates. I would recommend this dealership to anyone in the area looking to purchase quality vehicles from polite and genuine sales associates. More