
Exclusive Motorcars
Randallstown, MD
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746 Reviews of Exclusive Motorcars
Easy transaction and very helpful staff made my first car buying experience easy. Kobe gave me his full attention to all my car needs absolutely love love loved him i would highly recommend Thanks again for buying experience easy. Kobe gave me his full attention to all my car needs absolutely love love loved him i would highly recommend Thanks again for the great help! More
I brought my dream truck from Kenny Pittrell. I didn’t think I would be able to get it. He walked me through everything I needed to do, explained everything he was going to do, then I got my truc I didn’t think I would be able to get it. He walked me through everything I needed to do, explained everything he was going to do, then I got my truck! The process didn’t take a long time as I was very satisfied with his customer service! Thanks KP Kenny the car man can! More
Placed a deposit on a car and was told that after the 3 days, the deposit would be refunded to my card within 5 business days. Its been over a month and I still have not received my money. I called the dea days, the deposit would be refunded to my card within 5 business days. Its been over a month and I still have not received my money. I called the dealership a few times and no one was helpful on resolving this issue and I was forced to file a dispute with my card. Not to mention, when you find a car you like, they add an almost $4,000 "certification fee" to inspect the car and fix any issues, but disguise it as the powertrain warranty. More
We are getting there. After my initial poor post sales experience, Crystal Hardison...the company's Customer Relations Manager reached out to me. She has been Exclusive's After my initial poor post sales experience, Crystal Hardison...the company's Customer Relations Manager reached out to me. She has been Exclusive's saving grace. She has been very involved in the process of correcting issues and the service manager Tony Henry have been instrumental in getting things done. I am very greatful so far. More to follow upon completion. More
Sales team is ok. The service team not so much. I am not sure where the disconnect is but I have lost count of how many times I have been inconvenienced by Exclusive. The service team not so much. I am not sure where the disconnect is but I have lost count of how many times I have been inconvenienced by Exclusive. I have paid out of pocket for a rental because the they couldn't fix the coolant leak Range Rover I bought from them. When they agreed for a dealer local to me to fix it... they drag thier feet on approval! Now my anniversary weekend is ruined and I am tired of spending my own money for thier error. More
Has a large selection of cars but communication is horrible, they sale you different warranty packages, but don’t know how to use them. Once they receive your money forget about customer service after horrible, they sale you different warranty packages, but don’t know how to use them. Once they receive your money forget about customer service afterwards. You have nice people there but a high turnover volume so the employee will no longer be there bad service, no call back or follow up More