Ewing Subaru of Plano - Service Center

I was welcomed and taken care of by Virginia Ward, and she did an amazing job from beginning to end. Very professional, knowledgeable and helpful. Thank you so much for such a great customer service. she did an amazing job from beginning to end. Very professional, knowledgeable and helpful. Thank you so much for such a great customer service. More

The communication from the dealership is first rate. I was called, emailed and texted updates on my car. It was great to know that status of the installation I was called, emailed and texted updates on my car. It was great to know that status of the installation More

Today I spoke with Stephanie about a battery failure for my 2020 Outback. Stephanie informed me that they didn't have the part, so I should call around to other area dealerships to find it. She informed m my 2020 Outback. Stephanie informed me that they didn't have the part, so I should call around to other area dealerships to find it. She informed me this was the best route to take rather than using her Subaru database to find the part. According to her, the customer should undergo searching for the part. Due to high demand, other dealerships wouldn't be honest about their stock because they were more concerned with serving their own customers. After waiting on hold for multiple dealership's parts departments, a search that would have taken her much less time if she had used her database, I finally found someone that had my part. The Rockwall parts department informed me that running parts from dealership to dealership was common practice, and they didn't understand why Ewing would suggest the customer doing all of the leg work. Stephanie's handling of my case taught me that Subaru Dealerships do not work as a team to treat their customers with care. I would think dealerships would pool their resources to ensure quality care for their customers. Not a good look. More

Customer service is excelent as always. I got in with a problem, they reviewed it and informed me about a recall and I wouldn't be charged for the service. They fixed it, they kept me inf I got in with a problem, they reviewed it and informed me about a recall and I wouldn't be charged for the service. They fixed it, they kept me informed throughout the process. Nice waiting area, warm/cold drinks and snacks available. More

We were glad that Ewing Subaru was able to take care of our car without making an advance appointment. They also took care of a second issue at the same time. our car without making an advance appointment. They also took care of a second issue at the same time. More

Everyone is really nice and helpful! I always enjoy taking my Subaru here to get serviced. I always enjoy taking my Subaru here to get serviced. More

They were incredibly kind and welcoming. They keep you updated and wash your car if you like. It was also very fast. They keep you updated and wash your car if you like. It was also very fast. More

My advisor was Jose Z, he was very friendly and helpful. I had a great service experience I had a great service experience More

Thorough and attentive. Would definately recommend to others who are in need of Subaru service. Would definately recommend to others who are in need of Subaru service. More

Everyone is so friendly and ready to help as much. Every time I am there my experience is so good. My service provider “Virginia Ward” did everything to make my experience smooth. She is amazing! Every time I am there my experience is so good. My service provider “Virginia Ward” did everything to make my experience smooth. She is amazing! More