Ewing Subaru of Plano

Big Thank you to Jay Dunacusky, the sales person who greeted me at the door. His professionalism, knowledge, and calming demeanor made me be interested in the Forester. The dealership did not have the c greeted me at the door. His professionalism, knowledge, and calming demeanor made me be interested in the Forester. The dealership did not have the color that I wanted. The following day he found the vehicle at another dealership and went himself to retrieve it and the next day I went and purchased the car. being a female senior deciding on a dealership, choosing on the brand of car and taking the steps to finally purchase the car is very stressful to me. If Jay succeeded in putting my worries and concerns to rest, he needs to receive a gold medal. Connor McCown, the finance manager, was another superstar. These two guys are so transparent and honest in their transactions that it is very hard to find anywhere else. Employees are what makes a company. Being a bad weather, Jay texted me to make sure I reached home safely. Jay was also excellent in giving me a price that made me very happy. Kudos to Jay and Connor. Thank you very much for being you. A very satisfied customer. More

It has taken me weeks to respond to this request for a review. In my reticence to speak, I realized that my previous career depended on the reflections and experience of the clients that I daily engaged. review. In my reticence to speak, I realized that my previous career depended on the reflections and experience of the clients that I daily engaged. For this reason, I previously chose to delay my response. I spent five hours at Ewing Subaru of Plano in attempt to purchase a pre-owned automobile for my wife and family. I was initially completely satisfied with the experience, but things started going off the rails once the negotiations began. I was eager to complete the process on my next visit, when I was asked to make a $1,500.00 non-refundable deposit for basically test-driving the vehicle. Soon after I refused to sign a deposit form, even more inconsistencies ensued. A random sales consultant comes to acquire the keys to the vehicle I was attempting to purchase. In retrospect, I understand this was the effort/tactic of the sales consultant and dealership to get me to leave the premises because it was nearing closing time. I was promised a particular approval rate and payment and that was far from accurate. They had not submitted the application and were giving me the false equivalence of an "approval". Since this was a Saturday evening, I knew I had to wait on a response the following Monday. When Monday arrived, I had to contact the sales consultant and the dealership myself, only to be met with vague answers and dismissive replies to my text messages. In essence, the dealership never intended to deliver upon the agreed upon terms, and later the finance manager (whom I never met) spent that Monday sending credit information (credit inquiries) to a plethora of lenders in attempt to secure financing. None of theses attempts were they ever given permission to perform. As someone who spent over twenty (20) years in the automotive industry, this is the exact lack of integrity and credibility which has given the profession historically low marks when it comes to ethics and morality. Conforming to the negative stereotypes which exist is the worst way to endear yourself to the customers and the community. Needless to say, this is not an establishment that will ever get my future patronage. My family and I are solid, taxpaying, creditworthy citizens, and we were summarily dismissed by this dealership and we will never return. Grant, you're a young consultant in this business, don't fall into the trap of being evasive and less than forthcoming with your potential clients. It is a bad look on all fronts. Protect your name and reputation, even if your superiors have ulterior motives. If they have the audacity to treat us in this manner, I can only hope that they take heed to these poignant words of dissatisfaction. More

Angel greeted me upon the first few moments I arrived . He was awesome throughout the process of my adventure in getting the right car for me . I hadn’t experienced searching for a vehicle on line and maki He was awesome throughout the process of my adventure in getting the right car for me . I hadn’t experienced searching for a vehicle on line and making a purchase decision. He was very positive and reassured me many people do in fact view and make decisions on vehicles over the internet daily. He sent me a video of the car it was definitely a nice experience. Angel definitely made sure I was comfortable with my purchase. He went above and beyond what many salesperson would do to see to that I got the best deal. Thank you Angel for taking the time to listen to my concerns and what I’d like in a vehicle. This has been a very rewarding experience . Thank you again Celina Barr More

Patient, kind, and knowledgeable. Made buying a car feel easy and stress free. Would 100% recommend. Made buying a car feel easy and stress free. Would 100% recommend. More

I conducted my first online purchase with Quentin. Quentin took his time, answered all of my extensive questions, sent many photos and videos as I asked - even too me on a virtual test drive. The pric Quentin took his time, answered all of my extensive questions, sent many photos and videos as I asked - even too me on a virtual test drive. The price of the vehicle was fair. I had my own financing but Angel actually got better terms for me so I went with their financing. I arranged shipping and got my dream vehicle a few days later. I LOVE my Yota and I'm really happy with the final deal that was made. From Texas to Georgia - I'm a very satisfied customer! Shout out to Quinton and Angel from GA. More

Angel was personable, genuine and has a servant’s heart. He did a great job listening to what I needed and helping me with whatever he could. I highly recommend! He did a great job listening to what I needed and helping me with whatever he could. I highly recommend! More

Angel Calix definitely deserves his many Top Performer Club rewards he has on his desk! Club rewards he has on his desk! More

Everyone at Ewing Subaru has been extremely friendly and helpful. Maria (service advisor) has been the best in every way I can think of with her outgoing personality and knowledge of the cars and people. helpful. Maria (service advisor) has been the best in every way I can think of with her outgoing personality and knowledge of the cars and people. Even though I am out of state I’ll make sure I will have my car brought in to her service. She is an absolute pleasure to work with and I trust my Subaru to her and her team. Thanks. More

Helped me pick out the car i needed in a timely manner, super flexible and we made a great quick deal. I've worked with 4 different Subaru dealers across the state and Angel has by far provided the best se super flexible and we made a great quick deal. I've worked with 4 different Subaru dealers across the state and Angel has by far provided the best service out of anyone I have worked with in any department. More

Really straightforward transaction. jay in sales and Connor in finance were great. They honored internet price and were extremely transparent in the sale. 5 stars! jay in sales and Connor in finance were great. They honored internet price and were extremely transparent in the sale. 5 stars! More