Ewing Subaru of Plano

I’m from Thailand my English is not well enough to understand what going on with the car. Maria She help to take care for everything I need for service. understand what going on with the car. Maria She help to take care for everything I need for service. More

Devon Ridout and Connor did a fantastic job. It was a very pleasant and comfortable car-buying experience. It was a very pleasant and comfortable car-buying experience. More

Devon Ridout was a fabulous person to deal with, highly recommend him!! Dealership easy to deal with. recommend him!! Dealership easy to deal with. More

Excellent service, pleasant and efficient team members, trustworthy and patient with all of my questions trustworthy and patient with all of my questions More

Great experience. No complaints. Service took a little long but some additional work was needed to fix a nail in the tire. They didn’t charge me to fix it. No complaints. Service took a little long but some additional work was needed to fix a nail in the tire. They didn’t charge me to fix it. More

Everyone at this dealership were very professional but at the same time very welcoming. I would like to give a shoutout to my salesman Devon Ridout for making sure our entire car buying process went all smoo the same time very welcoming. I would like to give a shoutout to my salesman Devon Ridout for making sure our entire car buying process went all smooth and pleasant. Will definitely recommend others to check this place if looking for buying a car. Thank you! More

Excellent experience on my recent car purchase from Ewing Subaru of Plano. Did everything over the phone and the internet and I just showed up to pick up my new car. In and out in an hour. Everyone was pro Subaru of Plano. Did everything over the phone and the internet and I just showed up to pick up my new car. In and out in an hour. Everyone was professional and extremely helpful. More

Absolutely would not recommend this dealership - We recently purchased a Used Vehicle from Ewing Subaru and this was the most difficult process we've ever gone through regarding a simple vehicle purcha recently purchased a Used Vehicle from Ewing Subaru and this was the most difficult process we've ever gone through regarding a simple vehicle purchase. We were an all cash transaction, no credit check or financing complications, and still had to go back to the dealership multiple times. When we test drove the vehicle the salesman Angel followed us all the way to our current vehicle when we were leaving trying to make another dealership appointment on time, only gave us one key for a 2 year old car ($350 key fob missing to a nearly new car which is concerning), and then when we went back to pick up the vehicle we were helped by a brand new financing representative who did not know the process at all and had to leave the room multiple times for help from more experienced peers, failed to set proper expectations regarding getting the registration or inspection sticker for this vehicle, and when we asked multiple times to see the vehicle one last time before completing the purchase we never got the opportunity to. When we finally completed the purchase and were ready to drive off with the vehicle, we noticed the passenger side mirror had been shattered. We knew this was not the condition when we originally test drove the vehicle as we did our own multi-point inspection on the vehicle and found several minor flaws, but no broken mirrors. We brought this issue up with the salesperson and he immediately interrupted us and said "sorry you already bought it can't help you" and then smirked and said he was joking and that they already had ordered the part. We had to call the dealership multiple times just to get an order number to confirm they were actually going to fix it, finally 2 weeks later we were able to get scheduled to have it replaced/repaired and had to drive an additional 40 minutes each way, on top of tolls, to have this repair done. We still haven't received the registration or inspection sticker for this vehicle and they originally wanted us to make ANOTHER 40 minute round trip to pick up the registration and inspection sticker and we had to ask to have it mailed as we are done with visiting this location. Could not be happier with the car, just disappointed in the service of this sales process. Angel only cares about closing a deal and then moves on to the next customer. Does not set clear, concise expectations, was not upfront regarding the vehicle damages that occurred after our initial test drive, poor communication skills with his peers as half the time we had to ask someone else for help or why we were moving buildings or who we were even waiting to assist us. Definitely not a dealership we will do business at again and not a dealership I would recommend to anyone. The only highlight of this entire experience is their amazing service technician Lauren who was extremely helpful, polite, informative, and professional. Thank You Lauren! More

Great service and covered my repair even though my car was out of warranty because they said it wasn't something that should fail at such low mileage. Rare to see a dealer stand behind their products like was out of warranty because they said it wasn't something that should fail at such low mileage. Rare to see a dealer stand behind their products like that. And greatly appreciated. More

Friendly and helpful , fully explained the process. Committed about ETA time. Easy to asked and explained. Committed about ETA time. Easy to asked and explained. More