Essential Ford of Stuart

Acknowledging employees Both Justin and David were very courteous, polite, professional and went over and beyond to take care of us. They are assets to your company. Also we Both Justin and David were very courteous, polite, professional and went over and beyond to take care of us. They are assets to your company. Also we would like to commend Allan, the mechanic, who did the work on our car. More

Excellent and quick. Dustin was very professional and accommodating. He followed up after the assessment of my truck and immediately after completion of service. Very impr Dustin was very professional and accommodating. He followed up after the assessment of my truck and immediately after completion of service. Very impressed. I will be back to use Advantage Ford in Stuart, FL. More

Service Dustin was extremely helpful in troubleshooting window washer issues. His attention to detail and kindness make the situation less stressful. He gave Dustin was extremely helpful in troubleshooting window washer issues. His attention to detail and kindness make the situation less stressful. He gave me the confidence in Advantage's level of service. More

Advantage Ford for Service Works for Me! Earlier today (Wed., Oct. 16), I received an email from Adriana Roque at Advantage Ford informing me that "your MKX is due for service". The service Earlier today (Wed., Oct. 16), I received an email from Adriana Roque at Advantage Ford informing me that "your MKX is due for service". The service on my vehicle was handled at Advantage Ford on September 26. This is not the first time duplication has happened. There's a glitz in the system somewhere on this one. Otherwise, I am most pleased with Advantage Ford. I'd like to purchase another Lincoln in the Stuart area. I don't like the Ft. Pierce Lincoln dealership, nor do I want to go there for sales and service. Others have expressed to me the desire to purchase a Lincoln in Martin County. More

Great experience From being greeted immediately upon my arrival to the end of my visit I was kept informed and aware of what was being done. The screens inside the wai From being greeted immediately upon my arrival to the end of my visit I was kept informed and aware of what was being done. The screens inside the waiting area are a plus. Mary, the service adviser went above and beyond to make the whole experience a pleasant one. More

My Experience My sales person, Stephanie was most kind, informative and kept me abreast of the process of buying my new Explorer XLT. She kept checking on me and te My sales person, Stephanie was most kind, informative and kept me abreast of the process of buying my new Explorer XLT. She kept checking on me and telling me where my new car was, offering water or coffee while I waited, a real asset to your staff. The financial advisor was also most informative ,explaining all the forms needing my signature. As my husband and I were taking possession of my Explorer, Stephanie, graciously helped program our cell phone to the car. We were most thankful to her knowledge and helpfulness in explaining our new options on the Explorer. I had a good experience buying my Explorer XLT at Advantage. Thank you! More

My opinion of this Service Center has changed dramatically. I’ve been a customer for over 10 years. October 4 appt was first time I waited for 2 hours only to be told Technician had gone to lunch and there was I’ve been a customer for over 10 years. October 4 appt was first time I waited for 2 hours only to be told Technician had gone to lunch and there was a 2 hour wait for Quick Lane and that my car hadn’t even been looked at... More

Not so Quick Lube oil change Arrived at Quick lube lane 730am for The Works oil change. Understood would be at least 2 hours. Truck was pulled in about 900am and at 1015am I check Arrived at Quick lube lane 730am for The Works oil change. Understood would be at least 2 hours. Truck was pulled in about 900am and at 1015am I checked with Matt my service advisor to see what my ETA was, The truck was on a lift but had not been touched when Matt went to check on it. He told me it would be about fifteen minutes and I could see no one was working on it until then. I left at approx 1115am with no good explanation of why it took so long. As I pull a 8000 lb trailer I checked the torque on the lug nuts today to find 4 of them on different wheels were finger tight. This is the second bad experience I have had your dealership and am not sure if I am willing to give your service department third chance. What use to be a 39.99 special is now 75.00 and what use to take a couple of hours now takes 4 hours. A very disappointing experience!!!!! More

Routine service Had battery replaced and the technician forgot to secure the battery cables. Car died after leaving the dealership and had to wait 2 hours for their r Had battery replaced and the technician forgot to secure the battery cables. Car died after leaving the dealership and had to wait 2 hours for their roadside assistance. More

Good Service The service dept. was ready for the first appt. of the day. I was in and out in under 4 hrs. This included the "Auto Butler" service. The service dept. was ready for the first appt. of the day. I was in and out in under 4 hrs. This included the "Auto Butler" service. More