Essential Ford of Stuart

Helpful friendly service ! Were able to help me quickly (especially for a Saturday) and provide through detail of what they did, plus gave me a car wash . (especially for a Saturday) and provide through detail of what they did, plus gave me a car wash . More

air bag recall good service, job done on time as promised, friendly staff, used shuttle, driver friendly, meet promptly when i pulled into the service garage..i'll c good service, job done on time as promised, friendly staff, used shuttle, driver friendly, meet promptly when i pulled into the service garage..i'll come back More

Got me in and out quickly. Oil change turned quickly into adding wiper blades and a tire rotation, but the suggestion was welcomed as the work was needed adding wiper blades and a tire rotation, but the suggestion was welcomed as the work was needed More

I was early for my appointment but I was taken right away. I then went to your reception area and enjoyed snacks and television. At the same time I could view my car being serviced very nice. With my ca away. I then went to your reception area and enjoyed snacks and television. At the same time I could view my car being serviced very nice. With my car completed I was escorted to the check out counter. Job complete I then discovered my car was even washed! More

Thank you to the service department. Thanks to Brian. He kept me informed and at ease that the work was being done satisfactorily. The service department was very busy and there was a lit Thanks to Brian. He kept me informed and at ease that the work was being done satisfactorily. The service department was very busy and there was a little delay but he explained everything to me and all of my issues were addressed. More

Please note that your service department and my advisor Dylan Sucher was superb. As was Edward Uceta and Raj Maharaj in sales. Thanking everyone for there help and courtesy. Dylan Sucher was superb. As was Edward Uceta and Raj Maharaj in sales. Thanking everyone for there help and courtesy. More

Acceptable Came in for oil change and service of 35,000 miles and told I also needed new tires. So $100 visit went to $1,000. Not the service person's fault. Bu Came in for oil change and service of 35,000 miles and told I also needed new tires. So $100 visit went to $1,000. Not the service person's fault. But I was frustrated and should have taken the time to make sure the tires were not only made in the US but union made. I did not do that - there is a list that I could have checked and I don't think they are union made even if made in US. Also I had called the service department about 10 days before and left message/email asking what was needed at 35,000 miles and the message was they would call me back or email me. I never heard from them except a call asking if I wanted to upgrade my car. Not listening I guess. More

Mechanical problems Dustin was quick to find the problem and fix it. Drove in with a problem and out within 2 hours as promised. Thank you for professional service Dustin was quick to find the problem and fix it. Drove in with a problem and out within 2 hours as promised. Thank you for professional service More

Worst car dealership experience ever. When you agree Worst car dealership experience ever. When you agree something with one person, they seldom do it, nor do they write it in their internal systems so Worst car dealership experience ever. When you agree something with one person, they seldom do it, nor do they write it in their internal systems so you have to start all over the next time you talk to them. They also have an incredible employee turn over so you never deal with the same persons. Sales people are incompetent and fully live up to the worst stereotypes of a used car salesman... they claim they want to help you and have a great deal for just you. It inevitably turns out to be the exact same great deal always. Buy a new car and we will pretend we give you a great deal while we’re screwing you over again and again. Buying experience as well as service experience is horrible. If you truly want a Ford, go somewhere else. More

Thank you! Thanks, to Dustin, (by phone), we were able to diagnose my car trouble, get it to the shop, and fixed in less than an hour! Kudos!! Thanks, to Dustin, (by phone), we were able to diagnose my car trouble, get it to the shop, and fixed in less than an hour! Kudos!! More