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Ertle Subaru

Stroudsburg, PA

4.7
2,581 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,581 Reviews of Ertle Subaru

July 26, 2023

One of the best experiences I have had at a car dealership! Coming from out of town, one is always hesitant and unsure of what to expect, however Ertle made us feel like family despite the distanc More

by jsd132
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Nick Graver
Jul 26, 2023 -

Ertle Subaru responded

We're delighted to know that you had a great experience with us at Ertle Subaru! It's wonderful to see how Megan and Juan made your visit worthwhile. We appreciate the kind words and hope you enjoy your new car!

July 25, 2023

Dealership is fine,but repairs are costly even if you spent 30 grand on vehicle's ,so without a warranty i gotta look else where, but everyone there gets thumbs up More

by walterpavolick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Jul 26, 2023 -

Ertle Subaru responded

Walter, we appreciate your feedback and understand that the cost of repairs can be a concern. We strive to provide competitive pricing on all our services, but we're sorry if it didn't meet your expectations. If you'd like to discuss this further or need any assistance in the future, please don't hesitate to reach out directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

July 25, 2023

We always take our vehicle to Ertle for Service. The last service we got an oil change and tire rotation. The dealer ship mentioned we need to change the air filter. I decided to change it myself. More

by NG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Jul 25, 2023 -

Ertle Subaru responded

We appreciate your feedback and apologize for the oversight with the windshield wiper fluid. We'll make sure to address this issue with our service team at Ertle Subaru so it doesn't happen again in future services. Thank you for bringing this to our attention!

July 25, 2023

The $19. 72 oil change was a very good deal, but you have to get an appointment over a week in advance. Also, the service manager was very pushy and over drama More

by weissml2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Jul 25, 2023 -

Ertle Subaru responded

We appreciate your feedback and we're glad you found our oil change deal to be good value. We apologize if the urgency of additional work was overstated, as it's always our goal at Ertle Subaru to provide accurate information about vehicle needs. Thank you for bringing this matter to our attention; we'll ensure that communication is improved moving forward.

July 25, 2023

I keep going back to Subaru, because of the outstanding service. Tiffany and Tim Kelly are just awesome and know what they are doing. I for sure will continue to take both my vehicles to Ertile Subaru. More

by Chilly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler, Tim Kelly
Jul 26, 2023 -

Ertle Subaru responded

Thank you for the review! We are thrilled to hear that Tiffany and Tim have consistently provided you with outstanding service at Ertle Subaru. We're looking forward to seeing you again down the road!

July 24, 2023

Megan, Jason, and Jon were beyond professional and kind. Megan got me an delicious tea as soon as I came in. Jason was highly knowledgeable and gave me a very memorable experience. Jon led me through all of More

by LUKEPETERSON2828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Jon Richardson, Jason Cullen
Jul 24, 2023 -

Ertle Subaru responded

Thank you for the great review! We're so glad to hear that Megan, Jason, and Jon provided you with exceptional service during your visit. We appreciate your kind words and hope to see you again at Ertle Subaru!

July 23, 2023

I enjoyed the process to be able to start a car purchase online and minimize the time spent at the dealership More

by aa600360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Bradford, Johnny Lombardi, Denny Castellaneta, Stephen Lepre
Jul 24, 2023 -

Ertle Subaru responded

Thank you for the positive review! We're so glad to hear that you had such a successful purchase experience. Drive safely, and we hope to see you back again at Ertle Subaru!

July 22, 2023

Asked them to fix my tpms sensor warning which was not done and just an oil change took 2 hours. More

by jeffhartshorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Jul 25, 2023 -

Ertle Subaru responded

I am disappointed to hear that your vehicle was not serviced in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient work, and I am sorry that your tpms sensor was not checked. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Tim Kelly - Service Manager - 570-213-4050

July 21, 2023

Love this dealership! Very accommodating , thorough and beyond courteous! Scheduling is fast and easy and quality of work is great. More

by EDDIE918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jul 21, 2023 -

Ertle Subaru responded

Thank you for this 5-star rating of Ertle Subaru! We truly appreciate your feedback!

July 21, 2023

At first they cost me $1300 just for the front and rear brake replacement. I didn't agree, I called my dad and then I just had the brake changed for $790. It's like they're going to replace the engine for More

by Rustem Tasdemir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Ashley
Jul 24, 2023 -

Ertle Subaru responded

Rustem, I apologize for any confusion or frustration you experienced with our pricing. We strive to provide fair and competitive rates for all of our services and I'd like to do what I can to improve your experience. Please feel free to reach out directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

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