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Ertle Subaru
Stroudsburg, PA
2,552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,552 Reviews of Ertle Subaru
March 13, 2019
Great Experience From scheduling to the time it took for my vehicle to get serviced, the experience was one of the best in servicing that I have encountered. I am conf From scheduling to the time it took for my vehicle to get serviced, the experience was one of the best in servicing that I have encountered. I am confident that my vehicle will be serviced right. Keep up the great work... More
by WNROD1
Verified CustomerEmployees Worked With
Scott Daugherty
March 12, 2019
Used car service Airbag light flashing on the 2011 Missan Rouge I purchase a little k as than a year ago. They couldn’t figure out the problem. They send me to Nissan Airbag light flashing on the 2011 Missan Rouge I purchase a little k as than a year ago. They couldn’t figure out the problem. They send me to Nissan dealership to get a diagnostic test done. Nissan said I needed an airbag module replaced. Waited two hours at Nissan for James at Ertle Subaru to call back Nissan to see if Ertle Subaru would pay for the repair. The nice service rep. at Nissan felt bad having sit fir two hours and had not heard back from Ertle Subaru. So he tells to leave and he will text once he fears back from Ertle Subaru. Mind you that I’ve been sitting at Nissan since 8am it is now 10:30 am. So I left for work then. At 1:30 pm I get a text from Nissan telling me that Ertle Subaru declined the repair. I called James at Subaru and tells me “ yeah I spoke with Lujevoyr used car sales manager and said that you had the car for almost a year, and if you want to speak with him he can maybe sell you another used vehicle.” so at this point I said wow!!! And I hung up. When I bought the used Nissan Rouge from ErtlecSubatu they were telling me how great of a used vehicle I was buying! This was my first and last time I do business with them. My neighbors warned me about doing business with Ertle Subaru. But I decided to give them a shot instead of listening to my neighbors. And they screwed me! Good job to the used car sales manager for saving Mr. Ertle $1,600.00 or so ( what the repair would’ve have cost) and losing a first time customer. I would not trust them on selling me another used vehicle. And their claim that 150 point inspection is performed on their used vehicles is xxxxxxxxx. Cause when I went to get the Nissan Rouge inspected several months after purchase it failed inspection cause the tires they had on the car had numerous small crack on the walls of the tires and needed back breaks. Mind you that I only had put three thousand miles on the vehicle. After arguing with them they did replace the tires and back breaks. I guess they can ignore some things while performing their so called 150 point inspection. Good job Luke on screwing customers. I’m sure Mr. Jim Ertle might be proud if you. And to think that your company opens up another used car dealership in Bartonsville so lire customers can get screwed. I should’ve stuck with Ray Price. For 13 years I’ve purchased vehicles from them and always took care of me. Ray price I’m coming back to you! More
by Corrado463
Employees Worked With
James Angley
March 11, 2019
Quality & Confidence = The Ertle Subaru Experience I have been a customer of Ertle Subaru for a number of years (double digits). I brought my previous (first) Subaru there for service and bought my cur I have been a customer of Ertle Subaru for a number of years (double digits). I brought my previous (first) Subaru there for service and bought my current Subaru from Ertle 7 years ago with the able assistance of Tom Nottle, sales associate extraordinaire who couldn't have been more helpful. I continue to bring my vehicle to Ertle as needed and/or recommended. Kathy Aimer was my service advisor for quite some time and besides being so pleasant to deal with, I have never met another woman who knows so much about cars! My present advisor is Bill Finamore who is also extremely knowledgeable and we have developed a good relationship too. The most outstanding quality of everyone I have dealt with at Ertle is something that goes beyond mere knowledge, politeness or courtesy: I am an older female and no one has ever talked down to me. If I ask a question I am listened to and answered readily and thoroughly. The bottom line is I trust Ertle's staff to help me take good care of my vehicle. I drive almost an hour to the dealership but that's nothing because Ertle makes me feel that my car is being serviced in a quality manner and you can't put a price on confidence. I would never even consider putting my Subaru in anyone else's hands. More
by DIANA617
Employees Worked With
Kathy Aimer, Bill Finamore, Tom Nottle
March 11, 2019
The service person was very caring. I was taken care of, and driven to an appointment by a sweet young lady. I was then picked up again to get my finished serviced Subaru. I was taken care of, and driven to an appointment by a sweet young lady. I was then picked up again to get my finished serviced Subaru. More
by Janet
Employees Worked With
James Angley
March 09, 2019
No complaints Going to Ertle Subaru had been a very nice expeience. All of the service department has been friendly and professional. The coffee and pretzels are al Going to Ertle Subaru had been a very nice expeience. All of the service department has been friendly and professional. The coffee and pretzels are also a nice touch, they keep me busy while I wait. I have also had a couple conversations with a salesman, no pressure, just information which was very nice, next time I go back I will make note of his name. He sits near the coffee station and is very pleasant. More
by HAPPY_ELAINE
Employees Worked With
Kathy Aimer, James Angley
March 08, 2019
It was an all around great experience: people, service, etc Subaru employees were polite and knowledgeable, facility itself was comfortable with good espresso. A special shout out to the young man who set up o Subaru employees were polite and knowledgeable, facility itself was comfortable with good espresso. A special shout out to the young man who set up our phones for Bluetooth More
by VNAM1968
Employees Worked With
Believe it was Norbert who set up our phones., Kathy Aimer, Norbert K. Dworakowski
March 07, 2019
Vehicle service Associates are polite and competent. Work is completed on a timely manner. The only criticism I have is phone calls to make an appointment are not r Associates are polite and competent. Work is completed on a timely manner. The only criticism I have is phone calls to make an appointment are not returned on a timely basis. More
by Stepheh GAndley
Employees Worked With
Kathy Aimer
March 07, 2019
Car trashed This was the worse experiance ever! I never would of thought I would pick my car up and have it trashed. Wish I could post the picture. They had my pa This was the worse experiance ever! I never would of thought I would pick my car up and have it trashed. Wish I could post the picture. They had my papers that were in my glove compartment thrown on the passenger side floor, broke an ornament I had on my dashboard, pushed the driver seat so far back that it threw my baby's carseat out of wack which I had to fix since I had my baby with me, left grease marks on my front windshield and while the car was getting fixed for the recall something else broke and I am STILL waiting for that part to get repaired. It is safe to say from now on I will just drive all the way down to Bethlehem if my car has a recall again. More
by SMALLSTAR1624PA
Employees Worked With
Guss, Bill Finamore
March 06, 2019
Buying a new used car my spouse and I bought a 2017 Subaru Legacy from Mehan Ertle last week. It was a great experience to work with Meghan. Buying a new used car is made e my spouse and I bought a 2017 Subaru Legacy from Mehan Ertle last week. It was a great experience to work with Meghan. Buying a new used car is made easy close to home. You don't have to go to the Lehigh Valley for a deal. you have to do your own homework. More
by The Prides
Employees Worked With
Meghan Ertle, Dave Goncalves, Jason Meno-Starner
March 06, 2019
Made car buying a great experience The salesperson was very nice if he didn’t know something I asked he got an answer for me. He did not try to sell me things I didn’t need. The salesperson was very nice if he didn’t know something I asked he got an answer for me. He did not try to sell me things I didn’t need. More
by Gigi
Employees Worked With
Nick Bourne, Chris Brost
