Ertle Subaru

Was greeted in a friendly way, and they seem helpful. However, they did not properly diagnose the issue. My car was having don’t think I will be back. However, they did not properly diagnose the issue. My car was having don’t think I will be back. More

Simply amazing the service at Ertle Subaru by Vincent and Tim Kelly. They both are true professionals. They both welcome me with open arms every time I go there for service. I will never take my car anywhere Tim Kelly. They both are true professionals. They both welcome me with open arms every time I go there for service. I will never take my car anywhere except for Ertle Subaru. More

Very nice place and clean, the staff are really nice When I called they quickly answer the phone and was able to get a quick appointment. When I called they quickly answer the phone and was able to get a quick appointment. More

The level of service here is amazing. They treat the customers with a high level of care, and I will definitely be back for future service on my Outback. Service advisors were really gr They treat the customers with a high level of care, and I will definitely be back for future service on my Outback. Service advisors were really great, and special thanks go out to service director Tim Kelly. More

Manager's Behavior Dear Ertle Subaru, I am writing to express my dissatisfaction with the service I received during my recent visit to your establishment. While I have generally been satisfied with yo to express my dissatisfaction with the service I received during my recent visit to your establishment. While I have generally been satisfied with your car service in the past, my most recent experience with your service manager left me deeply disappointed. During my last visit I interacted with your service manager, Mr. Kelly. I found his behavior and attitude towards customers to be highly unprofessional. Here are some specific incidents that occurred: Lack of Communication: Mr. Kelly did not communicate the estimated time required for the service, leaving me waiting for an extended period without updates. Dismissive Attitude: When I inquired about the progress of my car's repair, he appeared dismissive and unwilling to provide clear answers to my questions. Rudeness: Mr. Kelly displayed a disrespectful and impolite demeanor when addressing my concerns. His tone was condescending and inappropriate. Failure to Resolve Issues: Despite my attempts to address my car's issues, he seemed disinterested in finding a satisfactory resolution. It was evident that he was not committed to ensuring customer satisfaction. I believe that such behavior from a service manager is unacceptable and tarnishes the reputation of your company. As a loyal customer, I expect better treatment and professionalism from your staff, especially those in leadership roles. I hope you will take this complaint seriously and take appropriate action to address the behavior of Mr. Kelly or provide additional training to prevent similar incidents in the future. I value your company's services and hope to see improvements in customer service moving forward. Sincerely, Joshua Almiron More

Service was reasonable, but when I told the associate that they owed me a full detailed because when I bought my vehicle your detailing was closed. John and Anthony from the power sports dealer assured m that they owed me a full detailed because when I bought my vehicle your detailing was closed. John and Anthony from the power sports dealer assured me that when I get my first oil change I’ll get my truck detailed. The associate that was taking care of me, didn’t even try to figure it out even after I showed the email I received from your company saying “We Owe Detail” So I seriously doubt I’ll be returning More

I believe I had already completed a review sometime back. You'll find that I was pleased. Thanks. You'll find that I was pleased. Thanks. More

Everyone at Ertle Subaru was extremely helpful and courteous. Overall, an this was an excellent experience. courteous. Overall, an this was an excellent experience. More

Justin was professional and knowledgeable. One of the smoothest buying experiences we have ever had. We tested the car at noon and drove home with it that afternoon. Love the car! One of the smoothest buying experiences we have ever had. We tested the car at noon and drove home with it that afternoon. Love the car! More

The only issue I had is I asked for a loaner and did not get one. get one. More