Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Envision Norwalk Toyota

Norwalk, CA

Overview
Reviews
Vehicles
4.4
73 Reviews
Call Dealership (562) 534-9924

11404 E Imperial Highway

Norwalk, CA

90650

Directions

By Type

Showing 73 reviews

September 23, 2023

***FRAUD*** this dealer is money hungry they will put add ons on your contravt you never agreed on. Just to double there profit dont let them fool you! **KEVIN KNUGYEN** thieve **VICTOR RAMIREZ** useless sa More

by Riosselenia122985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandra Mata, Mark Near
Report | Print
Sep 23, 2023 -

Riosselenia122985 responded

You guys took advantage of me stop ripping people off. Just to put money in your pockets i have been calling and nobody returns my called you guys are violating so many rights. I am not the first one who complains about the same

Sep 25, 2023 -

Envision Norwalk Toyota responded

It's concerning to see this feedback, as we do not condone any kind of dishonest business practices. We are very sorry for any miscommunications that occurred and the issues you've had with getting in touch. We take matters like this seriously, so we would like to discuss this further with you. We will not be able to find your contact information with the username provided, so when you can, please reach out to us directly so we can resolve this. Thank you, Sales Managers - salesmanagers@norwalktoyota.com - (562) 868-0035

September 14, 2023

I went for a service. They did a comprehensive to find out as to why the brake on the right side had a friction. They did find the issue and resolve it. More

by kgtan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Martinez in Service Department
Report | Print
Sep 14, 2023 -

Envision Norwalk Toyota responded

We're glad to know our team at Envision Norwalk Toyota was able to identify and resolve the issue with your brakes. Thank you for trusting us with your vehicle's service needs!

September 02, 2023

Thomas welcomed us with the highest respect and excellent customer service. We plan to return and recommend this dealership. More

by lunarose07@ca.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mande, I believe. Could not hear his name very well
Report | Print
Sep 02, 2023 -

lunarose07@ca.rr.com responded

Verified

Sep 05, 2023 -

Envision Norwalk Toyota responded

We are so glad to hear that Thomas made you feel welcome here at Envision Norwalk Toyota. The team looks forward to working with you again down the road! Thank you for the recommendation.

September 01, 2023

went in with no appointment at 8 out by 915. Thomas and the team took care of me very well More

by tigeroso
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Sep 05, 2023 -

Envision Norwalk Toyota responded

We're glad to hear you had a quick and easy service here at Envision Norwalk Toyota! Thomas is certain to appreciate the shoutout. Until next time!

August 30, 2023

Erik is awesome. He has always providef excellent service. I will miss sevice after i move. More

by Patricia Kessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik, Service Representative
Report | Print
Aug 30, 2023 -

Envision Norwalk Toyota responded

We are glad to hear that Erik has provided excellent service for you, Patricia. He and the team will miss you here at Envision Norwalk Toyota!

Aug 30, 2023 -

Patricia Kessler responded

And I am sad to move out of State.

August 24, 2023

amazing service⭐️⭐️⭐️⭐️⭐️ Thank you Michael you're the best we need more professional people like you in this world More

by Henrry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Aug 24, 2023 -

Envision Norwalk Toyota responded

Henrry, we're so glad to know that Michael provided you with top-notch service at Envision Norwalk Toyota. We appreciate your kind words and look forward to serving you again down the road!

August 24, 2023

The staff member arc all welcoming and helpful with kind energy. Great experience over here. More

by soreeya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal guterrize
Report | Print
Aug 24, 2023 -

Envision Norwalk Toyota responded

Thanks for sharing this glowing praise for our team! It's a pleasure to serve wonderful customers like you at Envision Norwalk Toyota!

August 12, 2023

Great service, excellent customer service and maintenance was quicker than estimated time given. Recommended dealership. More

by Palomeraoscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Aug 14, 2023 -

Envision Norwalk Toyota responded

We're glad to know you had a great experience with our team at Envision Norwalk Toyota! We strive for excellent service and quick maintenance. Thanks for recommending us. We appreciate it!

August 07, 2023

FRAUD Failing to include add-ons Contractual “errors” Stealing your down payment: To do this, a dealer More

by riosselenia
Recommend Dealer
No
Employees Worked With
Victor ramirez, kevin nguyen
Report | Print
Aug 07, 2023 -

Envision Norwalk Toyota responded

We're dismayed at receiving this kind of feedback. It's our team's goal to provide honest and transparent service throughout all customer transactions. As we do take allegations of fraud very seriously, we would like the opportunity to look into this matter further. Please reach out directly so we can address these concerns together. Thank you, Sales Managers - salesmanagers@norwalktoyota.com (562) 868-0035

August 04, 2023

Service was quick and easy. Routine maintenance done on my vehicle. I was able to wait for it. More

by Da man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Aug 04, 2023 -

Envision Norwalk Toyota responded

We are happy we could assist you with your vehicle! Thank you for choosing Envision Norwalk Toyota and for sharing your experience. Drive safely!

1
2
3
...
8