Norwalk Toyota

A bunch of deceiving, scammer like behavior activity during my most recent encounter. The sales person Lupe, seemed to be in good standing....however, the group of Managers that Lupe was working with, A during my most recent encounter. The sales person Lupe, seemed to be in good standing....however, the group of Managers that Lupe was working with, Alex (Manager) and the other men that were in the office at the time of my experience are a bunch of money hungry, deceiving, liars. Once they ran my credit. They decided to mark up the car/ tack on a bunch of dealer add-ons and blame it on a typo. I briefly went into the office and inquired as to why they were doing that after having had previous verbal agreements and printout. Their response? A typo on the website. Apparently a typo on multiple websites? Yeah okay... whatever you say pal. If there was a typo on the various websites, how did we come to a conclusion on price? Why did I bother coming to seal the deal? Why change the price AFTER they ran my credit? They have false advertising and attempted to swindle me by adding a series of "dealer add-ons" that were previously discussed during the initial negotiation process. The websites where the price was posted also clearly stated "dealer prices/fees included". We agreed on a price and next thing you know, they are adding them back after they ran my credit. These guys are a bunch of scammers. There was no loyalty on their part and I will never recommend anyone to this dealership. STAY AWAY. More

Everything was excellent. My concerns were all addressed including guidance on the apps i can avail of. My concerns were all addressed including guidance on the apps i can avail of. More

Bad experience with the sales department and the finance department,they left me hanging with a final payment, when I bought a new 2026 B department,they left me hanging with a final payment, when I bought a new 2026 B More

She was friendly polite The atmosphere was very friendly. The department was clean and everyone was helpful. The department was clean and everyone was helpful. More

Made an appointment last minute. He was friendly ,upfront about the price and time I was in by 11:00 out by 1:45 He was friendly ,upfront about the price and time I was in by 11:00 out by 1:45 More

Tuve que dejar mi carro . .y me lo entregaron 24 horas después Que mal servicio .y me lo entregaron 24 horas después Que mal servicio More

She was very kind and pleasure to work with, she was able to fix the issues with my vehicle to fix the issues with my vehicle More

Communicative and friendly experience. Was able to describe the service my vehicle needed and provided information about my Toyota care. Was able to describe the service my vehicle needed and provided information about my Toyota care. More

Had an amazing experience with Sam! He was extremely helpful and went above and beyond to find us a great deal on our purchase. Highly recommend! He was extremely helpful and went above and beyond to find us a great deal on our purchase. Highly recommend! More

My experience was great cause Jimmie Saucedo always keeps my informed and explains everything to me. I like that I get a video telling what was done and what need to do. My daughter will be coming here for h my informed and explains everything to me. I like that I get a video telling what was done and what need to do. My daughter will be coming here for her service needs. Thank you Jimmie More