Envision Ford of Duarte

I don’t have great credit and they were able to put me into a car that day into a car that day More

Excellent service and help from Polo and Marco. Waited for service and car ready within time frame given. Waited for service and car ready within time frame given. More

Customer Service Representative was helpful and keep me informed as to the issues with my truck. informed as to the issues with my truck. More

The service dept gets 5 stars. I always get excellent service every time. Thank you Polo! I always get excellent service every time. Thank you Polo! More

The service department is great. I work with Polo who makes sure everything is done correctly and gets the work done quickly. The reason for the 4 stars is the amount you charged f I work with Polo who makes sure everything is done correctly and gets the work done quickly. The reason for the 4 stars is the amount you charged for doing the rear brakes. I had to pay nearly $500 for two wheels. It’s not right that you charge your customers that much. More

The transition to Envision Ford from Advantage Ford was a 'rocky' one. Trying to get through to the service bay, get info on recalls, etc was tough. I even went over to the dealership in neighboring Glendora 'rocky' one. Trying to get through to the service bay, get info on recalls, etc was tough. I even went over to the dealership in neighboring Glendora for one service. I was fed up. I bought my vehicle from Advantage, and remembered how good Demaritz Ortis was with me. So patient during the lo g wait for my new Bronco. It made me decide to give Envision another try. So glad I did! Everything has smoothed out nicely. Everyone there is great! More

Polo gets the job done fast. Don't need 15 words. Service department is great. Don't need 15 words. Service department is great. More

I went to the envisioned to get the battery on my vehicle replaced. I was $432 because the dealer was closing in 1/2 hour and Marcos my service advisor told me he had to assign two techs. I was in a bind s replaced. I was $432 because the dealer was closing in 1/2 hour and Marcos my service advisor told me he had to assign two techs. I was in a bind so I had no choice. Once completed they cleaned and wash my vehicle. Only one issue they accidentally spilled battery acid on the bumper of my car. The acid is eating my paint, I understand they had a time frame to complete the service, but they should have noticed that they spilled the acid on my bumper there were two of them. Not sure who I should contniue my grievance with. This is totally not acceptable. Owe and I was told I had a military/ veteran discount? More

I had a very positive experience at Envision Ford service. The appointment was easy to set, the work was thorough, and the communication was excellent. service. The appointment was easy to set, the work was thorough, and the communication was excellent. More

This is the worst experience I had in my whole life with brand new car. The seller didn’t care, my car kept going back for the same issue? Tell me how can I do this? None. This is just a headache for a bran brand new car. The seller didn’t care, my car kept going back for the same issue? Tell me how can I do this? None. This is just a headache for a brand new car 2024 More