Envision Ford of Duarte

Ive had my 2011 Ford Escape serviced at this location before. Ive been happy so far with the service. All persons that I have met are very kind and seem to care. before. Ive been happy so far with the service. All persons that I have met are very kind and seem to care. More

No call backs. Rude employees. Waiting room TV loud. Any Black people employed? Great day Rude employees. Waiting room TV loud. Any Black people employed? Great day More

I was assisted by Franklin Hernandez who was so kind and got me in and out as quickly as possible! My car was washed which was such a nice touch and I will definitely be a consistent customer because of my got me in and out as quickly as possible! My car was washed which was such a nice touch and I will definitely be a consistent customer because of my experience. More

It was a great experience. Very happy with my vehicle and the service work on it. Very happy with my vehicle and the service work on it. More

Service was easy to schedule, My service advisor Marco was friendly and efficient. And I appreciate the complimentary car wash. I'll be coming back again. was friendly and efficient. And I appreciate the complimentary car wash. I'll be coming back again. More

When I brought vehicle in for its maintenance, Mechanic left oil cap completely off. When I asked about simple questions about fluids being exchanged from differential, Tony was absolutely clueless to the left oil cap completely off. When I asked about simple questions about fluids being exchanged from differential, Tony was absolutely clueless to the answer. AND, he couldn't had cared less about the missing oil cap. Then, I was charged for (2) services that were covered on my warranty. He, nor the service manager, nor the general manager did NOT acknowledge any of my phone calls. Their names are: Steven Sao & David Zarabi. Nobody cares at this dealership for your needs. AT ALL. This place should be shut down, now!!. How unprofessional & uncalled for & negligent of Envision Ford of Duarte. More

By far the worst customer service and overall experience I've ever had. My car was in the service department for 4 weeks without be given a loaner or a rental car. Advisor ignored my calls and messages for I've ever had. My car was in the service department for 4 weeks without be given a loaner or a rental car. Advisor ignored my calls and messages for over a week asking for an update. I finally had to drive to the dealership to confront him and then the car was "miraculously" finished the next day. Will avoid this place at all costs in the future. More

The service was very good Marco did a great job and the wait time was as told wait time was as told More

Great service. Kind, attentive and friendly employees. I didn't realize they'd get a Lyft ride back for free for me, or washed my car when then returned it! Kind, attentive and friendly employees. I didn't realize they'd get a Lyft ride back for free for me, or washed my car when then returned it! More

After service pick up the car back. Light and massage button no working. Talk to worker, they said no responsibility Light and massage button no working. Talk to worker, they said no responsibility More