Envision Ford of Duarte

Lacking in mechanics. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. More

Franklin was very communicative with my updates and was able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. More

Service writers Polo and Marco are excellent employees. They both explain everything throughly. They are the reason I keep coming back. They both explain everything throughly. They are the reason I keep coming back. More

Not sure if i would recommend only because of the customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there f customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there for a few days just to check rear view camera. That is unacceptable. More

They know the history of my car and how to fix it. Very nice and good communicators. Very nice and good communicators. More

Everyone was kind and helpful, but there's something I don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the part now instead of having me wait until a future date? Also - when the dealer was Advantage Ford, I would always come back to a washed car. This time nothing. More

Franklin, the service rep was vey helpful and kept me posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. More

Poor warranty service . Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed More

Once again, they did not dissapoint as service advisor Marco went above & beyond to accomodate and service my vehicle in a timely manner. Marco went above & beyond to accomodate and service my vehicle in a timely manner. More

All things, that I could see were done and completed with the exception of the over head lights that continue to come on at will frequently. We did up this concern when we first brought in our vehicle but it the exception of the over head lights that continue to come on at will frequently. We did up this concern when we first brought in our vehicle but it doesn’t seem to have been corrected. More