Envision Ford of Duarte

Everyone at the dealership was kind and helpful. They were very efficient and explaining the car and the financing department was helpful and knowledgeable. They were very efficient and explaining the car and the financing department was helpful and knowledgeable. More

The work was completed quickly but I was advised to get new tires. I just bought new tires in July from Costco based on my prior service report. I don't think anyone looked at my tires during my October vi new tires. I just bought new tires in July from Costco based on my prior service report. I don't think anyone looked at my tires during my October visit but it didn't stop them from verbally advising me and writing it on my service report. I asked the service technician about the note and he said it was due to wear and tear. I was so disappointed. I have been going to this Ford location for service since 2004, it appears something has changed since new management took over. More

My service writer was Franklin Hernandez— absolutely outstanding— explained all service categories— kept me informed during service process— knowledgeable and treated me as the customer with concern outstanding— explained all service categories— kept me informed during service process— knowledgeable and treated me as the customer with concern and courtesy. Best service writer ever….Because of him I will consider returning to Envision if he will be my service writer next time….. More

My check in was fast. I waited in the lounge. My car was serviced fast. I waited in the lounge. My car was serviced fast. More

They don’t care about doing job right . Paid for repair that was misdiagnosed and they didn’t make it right for me Paid for repair that was misdiagnosed and they didn’t make it right for me More

On time appt with quick service. Personnel friendly on arrival and departure. Advised on upcoming needed service. Personnel friendly on arrival and departure. Advised on upcoming needed service. More

service was great and fast, everything is great, and I like the reminder to make an appointment. like the reminder to make an appointment. More

Lacking in mechanics. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. More

Franklin was very communicative with my updates and was able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. More

Service writers Polo and Marco are excellent employees. They both explain everything throughly. They are the reason I keep coming back. They both explain everything throughly. They are the reason I keep coming back. More