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Envision Ford of Duarte

Duarte, CA

4.0
427 Reviews

1031 N Central Ave

Duarte, CA

91010

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Showing 427 reviews

May 12, 2018

No communication. Upset=No service. On Thursday morning I dropped off my 2015 Ford Edge with 31,000 miles on the odometer. During my drive to work on the hwy a piece of trim blew off of More

by Duke8586
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jesus, Frank , Charlie Hoecker
May 14, 2018 -

Envision Ford of Duarte responded

Ford Motor's warranty process often requires parts to be sent back in order for them to cover a repair and that ended up being true with the trim piece in question. The customer was not happy about this and became verbally abusive to Advantage's service manager. At that point our service manager told the customer that we were not going to service him and to come pick up his vehicle. The customer also spoke to the general manager who suggested that the customer contact Ford Motor regarding its warranty policy but reiterated that Advantage was not going to service him.

May 15, 2018 -

Duke8586 responded

Advantage Ford responded to my review... Unfortunately they left out a few things: 1) I was never verbally abusive 2) the service manager and advisor did explain to me at the beginning that since I did not Purchase the vehicle from them or was a regular customer they would be probably be unable to take care of my warranty repair concern 3) front end alignment was never performed 4) tire sensor repair was never performed 5) back up camera repair was never completed My vehicle was dropped off at 7:30 am Thursday the 10th I had to initiate contact with my service advisor to status Of repairs/evaluation 11:30 am, sent me a response at 1:30 pm: "The camera did come out as faulty, should be here tomorrow. We will do the alignment once the rest of the work is done, takes about 45min to do. "Waiting on approval to replace roof trim" Friday 11th my final contact was a call made to my service Advisor at 11:00 on Friday. No work requested was completed by this time. "The dealership would not replace the roof trim since the old piece that was blown off was not available to present to Ford for warranty service." "Since paid for and ordered the trim piece already we can install for $250.00." When I talked to Frank the service manager regarding the trim piece he seemed clearly annoyed; I had to explain to him why I was calling. By this time I was clearly upset; may have been loud. I was then told they would not work on my vehicle. I then talked to the owner Charlie; he gave me the same info except for the first time was told to contact Ford customer service if I wanted the repair completed. Pick up the truck at 4:00 pm. Not one repair service warranty or paid was completed. Service manager refuses to talk to me; will not come out of his office to the service desk or customer lounge.The owner was gone early for the weekend. I did get meet the sales manager who I enjoyed talking with. Why wasn't the alignment, camera or tire pressure sensor repair completed?? They let it sit all day the second day; Friday. I'm sorry I was not happy with the awful service; and I'm very concerned that the service manager will only help happy customers; refusing to talk to upset customers.

September 05, 2017

Where's the service? Not a single salesperson offered assistance after walking around the lot in 90 degree heat with my father, who has Parkinson and a knee replacement... More

by Jason Joiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NONE! Left lot after 30 minutes...
December 09, 2014

Excellent product knowledge and customer service! Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff More

by Shawneen Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sanchez
July 30, 2014

EXCEPTIONAL DEALER SERVICE! YOU GOTTA TRY IT TO BELIEVE IT! This is the last Ford dealer that you'll want to service your vehicle. Adjacent to the 210 and 605 freeways, their regular customers know how well th More

by z18wheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHAEL SANTANA - LEOPOLDO HERNANDEZ SERVICE ADVISORS
March 21, 2010

I have been a long time customer of Advantage Ford in the city of Duarte. I have bought many automobiles from this great dealership for myself, my spouse, my children, and other members in my family. Advan More

by Y.E.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie, Rick, Rockie, Polo, and Ivan
December 30, 2009

I have visited Advantage Ford twice and both times left happy, with the car I wanted. Larue was friendly, answered all my questions, and waited all day with me to ensure I left the dealership with the car More

by savanahc24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larue Greene
December 10, 2009

I have used LaRue Green for my last 5 vechicles because of the superior knowledge she possesses with the cars she represents along with her friendly demeanor. She always makes my wife and I feel comfortab More

by tonyfrisina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRue Green
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