Envision Ford of Duarte

The prices are very high, especially labor. What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was told I can avoid this fee (on the invoice it is called a technology fee) if I pay a cash. The service man was proposing many services without checking a previous vehicle maintenance history. He was just adding numbers without an explanation for the need of these service. They do not provide a report about their inspection, such as brake pad thickness, tire tread evaluation like they did before. Also, the serviceman did not list recommended services, which I declined, so I asked him to print another report. Not happy with the Ford Envision. More

The good was best when I came to pick up the car. They did not tell me what else they found until our adventure was completed. It took 3 hours which I guess was standard, all in all a good day They did not tell me what else they found until our adventure was completed. It took 3 hours which I guess was standard, all in all a good day More

Customer service from Marco & Polo is excellent. I purchased my Explorer in 2019, they've made my visits stress free. The recalls? Don't get me started. I've never had this many recalls for any car I purchased my Explorer in 2019, they've made my visits stress free. The recalls? Don't get me started. I've never had this many recalls for any car I've ever owned. More

I am having a hard time to recommend this dealer. I waited months to get this recall repair, which is not the dealer's fault, but it took multiple calls and a lot of effort on my part to schedule the I waited months to get this recall repair, which is not the dealer's fault, but it took multiple calls and a lot of effort on my part to schedule the work. When the day came for the appointment, my service adviser said no appointment had been schedule but he got me in. When he called me to pick up the car, the work done was very sloppy requiring me to make another visit. This just required more time and effort than I expected. They used to wash cars after visits as a standard practice. It seems they are cutting corners and service. More

Franklin was very professional and friendly. Service was done in a timely manner. Thank you. Service was done in a timely manner. Thank you. More

The work was completed on time. There was no issue with having the problems recognized and corrected. There was no issue with having the problems recognized and corrected. More

I understand that this is a Ford dealership, but Franklin and the service team did an excellent job on my Jeep, which I purchased at Envision Ford. It has a great engine and I appreciate that they flushed an and the service team did an excellent job on my Jeep, which I purchased at Envision Ford. It has a great engine and I appreciate that they flushed and serviced the brakes. Thank You. More

Great Sales Person Andy Ngo with tons of experience and willing to work hard to make you happy! willing to work hard to make you happy! More

had inferior experience and will not go back to them, poor communication and customer expereince poor communication and customer expereince More

The service was too slow for the volume of cars. Prices are extremely too high. Advantage Ford customers service was all around much greater. Prices are extremely too high. Advantage Ford customers service was all around much greater. More