Envision Ford of Duarte

Tony Botello was very friendly and attentive. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service. More

Poor customer service had my truck in for over a month for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever off for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever offered I had to ask and finally after 30 days was given one. I picked my truck up and the service rep said it had a check engine light and that the service tech forgot to reset it. He went and reset it and it was back on by the time I drove home, and now have to take it to another dealership to fix a problem they had more than month to fix. I will not be returning to this dealership for service or future purchases of vehicles. Dealers like this are a detriment to long standing brands and make you loose faith in a brand you’ve trusted for years. More

Tony took great care of us and delivered as promised. This is consistent with our past experiences. Thank you! This is consistent with our past experiences. Thank you! More

The question is, "Would you recommend this service center?" The answer has to be, "Not particularly." The issue with my 2023 Mach-e was a broken and deteriorating charging cable that was not handled b center?" The answer has to be, "Not particularly." The issue with my 2023 Mach-e was a broken and deteriorating charging cable that was not handled by the 3-year/36,000-mile Bumper-to-Bumper Warranty. Instead, written off as 'material damage.' A warranty is a promise. The promise a company makes that ensures the client will remain whole if there is ever a problem. Envision broke that promise and to compound their failure attempted to charge me $200 more for the replacement cable than I was able to purchase it from Ford's website! So, in answer to the question of whether or not I would recommend Envision, the answer is No! Not unless I was looking to be overcharged or disappointed. Overall, it was not the kind of experience I was looking for after driving sixty miles from Simi Valley to Duarte only to be disappointed. More

Fast service -courteous service advisor-left car clean and price was high for just oil service/service adviser gave breakdown of factory wanted services for 60,000 mileage Told Marc would work on it and price was high for just oil service/service adviser gave breakdown of factory wanted services for 60,000 mileage Told Marc would work on it More

Me atendieron bien,y buen servicio. El mecánico que me atendió es muy amable y muy profesional. El mecánico que me atendió es muy amable y muy profesional. More

Roxy is the best ! I literally followed her from West Covina ! I wouldn’t shop any where else if she’s not there lol great deal , great cars and great experience I literally followed her from West Covina ! I wouldn’t shop any where else if she’s not there lol great deal , great cars and great experience More

Franklin was very helpful in explaining everything that was going to be done to my vehicle was going to be done to my vehicle More

While I was getting my car checked in for service, the workers in the service office were cussing and talking about things that shouldn’t be talked about in front of a customer. The gentleman who helped workers in the service office were cussing and talking about things that shouldn’t be talked about in front of a customer. The gentleman who helped me was fine, it was the other two guys. When the dealership was Advantage Ford, it was a much nicer place in my opinion. More

Need to take car back for the 4th time. Envision does not seem to be concern to get the job done right the first time. Envision does not seem to be concern to get the job done right the first time. More