Envision Ford of Duarte

The question is, "Would you recommend this service center?" The answer has to be, "Not particularly." The issue with my 2023 Mach-e was a broken and deteriorating charging cable that was not handled b center?" The answer has to be, "Not particularly." The issue with my 2023 Mach-e was a broken and deteriorating charging cable that was not handled by the 3-year/36,000-mile Bumper-to-Bumper Warranty. Instead, written off as 'material damage.' A warranty is a promise. The promise a company makes that ensures the client will remain whole if there is ever a problem. Envision broke that promise and to compound their failure attempted to charge me $200 more for the replacement cable than I was able to purchase it from Ford's website! So, in answer to the question of whether or not I would recommend Envision, the answer is No! Not unless I was looking to be overcharged or disappointed. Overall, it was not the kind of experience I was looking for after driving sixty miles from Simi Valley to Duarte only to be disappointed. More

Fast service -courteous service advisor-left car clean and price was high for just oil service/service adviser gave breakdown of factory wanted services for 60,000 mileage Told Marc would work on it and price was high for just oil service/service adviser gave breakdown of factory wanted services for 60,000 mileage Told Marc would work on it More

Me atendieron bien,y buen servicio. El mecánico que me atendió es muy amable y muy profesional. El mecánico que me atendió es muy amable y muy profesional. More

Roxy is the best ! I literally followed her from West Covina ! I wouldn’t shop any where else if she’s not there lol great deal , great cars and great experience I literally followed her from West Covina ! I wouldn’t shop any where else if she’s not there lol great deal , great cars and great experience More

Franklin was very helpful in explaining everything that was going to be done to my vehicle was going to be done to my vehicle More

While I was getting my car checked in for service, the workers in the service office were cussing and talking about things that shouldn’t be talked about in front of a customer. The gentleman who helped workers in the service office were cussing and talking about things that shouldn’t be talked about in front of a customer. The gentleman who helped me was fine, it was the other two guys. When the dealership was Advantage Ford, it was a much nicer place in my opinion. More

Need to take car back for the 4th time. Envision does not seem to be concern to get the job done right the first time. Envision does not seem to be concern to get the job done right the first time. More

Marco was great maira and Paloma From service sales team were excellent. Great customer service Monica. She’s the best so everyone in service did a great job and I appreciate the service From Minnie and Le were excellent. Great customer service Monica. She’s the best so everyone in service did a great job and I appreciate the service From Minnie and Leland. More

Our service rep Marco Barillas was totally professional, knowledgeable & personable. The service that our car was also top notch. We & our vehicle were very pleased with the experience. knowledgeable & personable. The service that our car was also top notch. We & our vehicle were very pleased with the experience. More

The prices are very high, especially labor. What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was told I can avoid this fee (on the invoice it is called a technology fee) if I pay a cash. The service man was proposing many services without checking a previous vehicle maintenance history. He was just adding numbers without an explanation for the need of these service. They do not provide a report about their inspection, such as brake pad thickness, tire tread evaluation like they did before. Also, the serviceman did not list recommended services, which I declined, so I asked him to print another report. Not happy with the Ford Envision. More