Envision Ford of Duarte

I have had pleasant experiences with Marco, Polo and Tony regarding the services on my cars. They are very friendly and professional. regarding the services on my cars. They are very friendly and professional. More

Friendly, very busy. Service advisor was helpful and friendly. Need to verify the service was completed, Service advisor was helpful and friendly. Need to verify the service was completed, More

My representative is Polo Hernandez. I'm very happy with his attention to detail, and service of my vehicle. I'm very happy with his attention to detail, and service of my vehicle. More

Polo took care of my issue and corrected my lug nuts . He was very kind and attentive. Mistakes happen but true service is how it’s handled . And Polo did a great job He was very kind and attentive. Mistakes happen but true service is how it’s handled . And Polo did a great job More

They were professional and the wait was a lot shorter than past visits. Edgar was easy to work with and helpful. than past visits. Edgar was easy to work with and helpful. More

They had me waiting almost 5 hours before I got my cat back. That’s unacceptable!! back. That’s unacceptable!! More

Polo is as usual, a good friendly service person. The car also returns as usual...clean. One thing I don't care for in the changes from Advantage to Envision is the rides between home and deale The car also returns as usual...clean. One thing I don't care for in the changes from Advantage to Envision is the rides between home and dealer. I like the Advantage's set-up better, the most is safety which's known the driver is from the dealer. I have a very bad experience from the home travel that I really don't care for this time. But then, a very good experience on the return trip. More

This is my second time here and once again I was met with professionalism and a fixed vehicle. Polo lets me know what going on every step of the way. 10/10 would recommend this dealer. professionalism and a fixed vehicle. Polo lets me know what going on every step of the way. 10/10 would recommend this dealer. More

I pre arranged service knowing the recall would need parts ordered so they could order the parts ahead of time. Drop off was easy. Unfortunately I have to take off a star for poor communication. I parts ordered so they could order the parts ahead of time. Drop off was easy. Unfortunately I have to take off a star for poor communication. I was told the repairs would take 1 day at drop off and they had no loaner available. I called two days later for an update and got no call back. 6 days later I got a call that repairs were complete. Clearly the parts were not ordered ahead of time. All total I was without my car for 7 days for a 1 day repair and no explanation was given and no one ever called to give me progress. I also have to take off a second star for discovering a inch and a half scratch on the driver door that was not there prior to service. More

Marco Barillas my service advisor is very helpful and professional. Thank you for your informative service. professional. Thank you for your informative service. More