Envision Ford of Duarte

Polo took care of my issue and corrected my lug nuts . He was very kind and attentive. Mistakes happen but true service is how it’s handled . And Polo did a great job He was very kind and attentive. Mistakes happen but true service is how it’s handled . And Polo did a great job More

They were professional and the wait was a lot shorter than past visits. Edgar was easy to work with and helpful. than past visits. Edgar was easy to work with and helpful. More

This is my second time here and once again I was met with professionalism and a fixed vehicle. Polo lets me know what going on every step of the way. 10/10 would recommend this dealer. professionalism and a fixed vehicle. Polo lets me know what going on every step of the way. 10/10 would recommend this dealer. More

I pre arranged service knowing the recall would need parts ordered so they could order the parts ahead of time. Drop off was easy. Unfortunately I have to take off a star for poor communication. I parts ordered so they could order the parts ahead of time. Drop off was easy. Unfortunately I have to take off a star for poor communication. I was told the repairs would take 1 day at drop off and they had no loaner available. I called two days later for an update and got no call back. 6 days later I got a call that repairs were complete. Clearly the parts were not ordered ahead of time. All total I was without my car for 7 days for a 1 day repair and no explanation was given and no one ever called to give me progress. I also have to take off a second star for discovering a inch and a half scratch on the driver door that was not there prior to service. More

Marco Barillas my service advisor is very helpful and professional. Thank you for your informative service. professional. Thank you for your informative service. More

MARCO WAS GREAT HE GOT THE TRUCK FINISHED ON TIME HE WAS A BIG HELP A BIG HELP More

Too busy in service dept to do a good job and pay attention to details attention to details More

Made my process quick and speedy exactly what I wanted. / straight forward and to the point / straight forward and to the point More

Angel worked with my crazy schedule and got the work done on my van in time for me to pickup my husband who’s wheelchair bound. on my van in time for me to pickup my husband who’s wheelchair bound. More

They fixed my problem quickly and I even got my servicing done in less than 3 hours!!! done in less than 3 hours!!! More