Envision Ford of Duarte

Just very bad customer service. They don’t care about there customers. Just give us a bad service They don’t care about there customers. Just give us a bad service More

Made appointment for recall on Bronco. Was called a few hours later at home regarding status. Apparently, the dealership did not have equipment to fix / address recall. Could’ve bee Was called a few hours later at home regarding status. Apparently, the dealership did not have equipment to fix / address recall. Could’ve been told that at time of appointment. Wasted an entire day. Will go to another Ford dealership. More

Marco has been my service rep since I purchased my Focus in 2012. He's very professional, easy to work with and keeps my car running great. in 2012. He's very professional, easy to work with and keeps my car running great. More

Polo Hernandez is fantastic. He always keeps me up on what service I need in the future. When I call for an appointment he calls me to let me know the parts have arrived. He tel He always keeps me up on what service I need in the future. When I call for an appointment he calls me to let me know the parts have arrived. He tells me when I can come for service. I have been a customer of Advantage now Envision Ford ever since I bought my Ford Escape in 2011 and Polo has always taken care of my cars needs. More

Everyone was helpful and knowledgeable. Joel has followed up with me to get a few items done on the new truck. Joel has followed up with me to get a few items done on the new truck. More

I brought in my car for a check engine light and I have my oil changed. Dropped off my car on a Saturday. Didn’t get a callback until Tuesday afternoon around 2:30pm. Unfortunately, I missed the call. I ca my oil changed. Dropped off my car on a Saturday. Didn’t get a callback until Tuesday afternoon around 2:30pm. Unfortunately, I missed the call. I called back twice and the phone just rang, I was able to leave a voicemail eventually. The service department never answers the phone. I eventually had to walk into the service department myself to figure out what was wrong with my car. I was told The reason for the check engine light and that they need to do further research for another problem. My car may have. Asked to get my car back since this was the day I was promised, I was told that none of the oil changes or services were done to my car in the meantime. More

Excelente service , by far the car service I have received in years. Highly highly recommend !! received in years. Highly highly recommend !! More

I had Steve Sherwood as a salesman. He was great.bought a ford ranger and like it a lot. He was great.bought a ford ranger and like it a lot. More

Marcos is always great to work with, and he keeps me updated on the cars needs and progress. Marcos and Polo are both great to work with for service. updated on the cars needs and progress. Marcos and Polo are both great to work with for service. More

Polo Hernandez has been my advisor for years. He is professional, explains things well and in detail . He is friendly and patient with my questions. I go to Duarte because of him. Thank you P He is professional, explains things well and in detail . He is friendly and patient with my questions. I go to Duarte because of him. Thank you Polo! More