Envision Ford of Duarte

I brought in my car for a check engine light and I have my oil changed. Dropped off my car on a Saturday. Didn’t get a callback until Tuesday afternoon around 2:30pm. Unfortunately, I missed the call. I ca my oil changed. Dropped off my car on a Saturday. Didn’t get a callback until Tuesday afternoon around 2:30pm. Unfortunately, I missed the call. I called back twice and the phone just rang, I was able to leave a voicemail eventually. The service department never answers the phone. I eventually had to walk into the service department myself to figure out what was wrong with my car. I was told The reason for the check engine light and that they need to do further research for another problem. My car may have. Asked to get my car back since this was the day I was promised, I was told that none of the oil changes or services were done to my car in the meantime. More

Excelente service , by far the car service I have received in years. Highly highly recommend !! received in years. Highly highly recommend !! More

I had Steve Sherwood as a salesman. He was great.bought a ford ranger and like it a lot. He was great.bought a ford ranger and like it a lot. More

Marcos is always great to work with, and he keeps me updated on the cars needs and progress. Marcos and Polo are both great to work with for service. updated on the cars needs and progress. Marcos and Polo are both great to work with for service. More

Polo Hernandez has been my advisor for years. He is professional, explains things well and in detail . He is friendly and patient with my questions. I go to Duarte because of him. Thank you P He is professional, explains things well and in detail . He is friendly and patient with my questions. I go to Duarte because of him. Thank you Polo! More

I have had pleasant experiences with Marco, Polo and Tony regarding the services on my cars. They are very friendly and professional. regarding the services on my cars. They are very friendly and professional. More

They had me waiting almost 5 hours before I got my cat back. That’s unacceptable!! back. That’s unacceptable!! More

Polo is as usual, a good friendly service person. The car also returns as usual...clean. One thing I don't care for in the changes from Advantage to Envision is the rides between home and deale The car also returns as usual...clean. One thing I don't care for in the changes from Advantage to Envision is the rides between home and dealer. I like the Advantage's set-up better, the most is safety which's known the driver is from the dealer. I have a very bad experience from the home travel that I really don't care for this time. But then, a very good experience on the return trip. More

Friendly, very busy. Service advisor was helpful and friendly. Need to verify the service was completed, Service advisor was helpful and friendly. Need to verify the service was completed, More

My representative is Polo Hernandez. I'm very happy with his attention to detail, and service of my vehicle. I'm very happy with his attention to detail, and service of my vehicle. More