Envision Ford of Duarte

Don't like the vibe after the acquisition. Was told my car wasn't safe to drive. I don't believe them. Very crowded since they combined Lincoln and Ford service areas. Was told my car wasn't safe to drive. I don't believe them. Very crowded since they combined Lincoln and Ford service areas. More

Marco is the best; professional, courteous, and knowledgeable! Polo and Daisy are also great; courteous, and attentive. knowledgeable! Polo and Daisy are also great; courteous, and attentive. More

No comment! Had a really bad experience recently! Would I recommend it this to my friends probably not. Had a really bad experience recently! Would I recommend it this to my friends probably not. More

Always receive great service. This was the first time the service writer tried to sell me services I did not need. He was not my usual advisor. This was the first time the service writer tried to sell me services I did not need. He was not my usual advisor. More

Worst Service Experience I came in for an oil change and my truck came out broken. So much time wasted for negligent troubleshooting/investigating. July 5 -Scheduled Oil Change, selected the preferred and my truck came out broken. So much time wasted for negligent troubleshooting/investigating. July 5 -Scheduled Oil Change, selected the preferred 20k miles service cost $350+ -After service, truck had a leaking windshield wiper reservoir tank and a rattle underneath the truck (noticed only after leaving the dealer) -I called immediately and was told to bring the truck back on a Tuesday, Wednesday or Thursday July 10 -brought truck back to be looked at. The dealership provided a Lyft back to my home because I needed to leave my truck overnight -1st call at around 3pm and was told that the repairs were not covered by warranty because I have installed after market pillar lights. Was also told that I broke the cowl bell cover because of the pillar lights installation (I know for sure that I did not break my cowl bell cover) I asked why did they look at the wiper sprayer when i told them that the reservoir tank was leaking? The technician was trying to put the blame on me when they broke my cowl bell cover. They literally forced their way to try to open the cowl bell cover with the pillar lights installed. They could have waited to tell me to remove the lights but they instead forced it and broke my cover. -2nd call around 4pm and was told that they need more time to investigate the windshield washer fluid leak. And was told that I can come after lunch the next day to pick up my truck. July 11 -I paid for my own ride (Uber $25) because I was told that I only get one ride even though the techs broke my truck. -I was told that the parts are on order (cowl bell cover and windshield washer tank reservoir) and wait for the call to bring back my truck. -The techs did not need to open the cowl bell cover because I told them that the leak was coming from the reservoir tank. They ignored what I said and was quick to blame my after market pillar lights instead of looking at the obvious problem. If they had poured liquid in the tank they would notice the leak in the passenger side wheel well. July 23 -Brought truck back to dealer for cowl bell cover replacement and to fix the windshield washer tank reservoir. -they eventually fixed all the broken parts and so far everything looks good. I am very disappointed at the events that took place. I paid a lot of money for service and I feel like they treated my Bronco with little respect. It is sad for me to say that this will be my last time going to this dealer for service. I have lost confidence and trust. More

We have been dealing with Advantage, now Envision, Ford Lincoln for over 30 years. The service department was always right on, waits were minimal, parts were ordered as needed, work completed. Since has be Lincoln for over 30 years. The service department was always right on, waits were minimal, parts were ordered as needed, work completed. Since has been Envision, service has been spotty at best. The last time we brought the car in, April 24, 2024, we were told parts would be ordered (the driver's seat was coming apart) and we would be notified. We never heard anything. It is now July and when I told this to the girl who called me to see how I liked the service department, she told me the part for the seat had been ordered but sent back because no one could get ahold of me. I never received a phone call from anyone! When I told this to Angel last Monday, he said that couldn't be correct because he had to approve the return of parts and he never approved anything like that! This does not inspire confidence. Also in April, we asked to have the lane sensor feature of the cruise control looked at because it wasn't working. That wasn't done. When I had the car in this week, I again asked to have that looked at and guess what? This time it was done and one of the sensors was faulty. Angel has now ordered both the parts for the seat and the lane sensor system. He has promised he will call when those parts arrive. In the 30+ years I've been bringing cars in for service, this has definitely not been the case. I do hope Envision can get it together. Also, I was the only person in the waiting lounge and the music being played was extremely loud and horrible! It was harsh, not melodious in anyway, and generally very irritating. When I asked the lady at the desk if the music could be turned off or changed. She told me she wasn't able, it was the General Manager who had control of the music. That, IMHO, is ridiculous! Either the General Manager has no taste in music or he/she doesn't care how irritating it is to the customer. The TV was on and personally I would have liked to hear what was being said but I couldn't because of the horrible music, blasting! My wait was almost three hours. Because it was so hot outside, I had to be inside. If I could have gone outside, I would have. More

Excellent service I drop el truck and pick it up with they promised and I was able to use my rewards points. Thank you very much they promised and I was able to use my rewards points. Thank you very much More

Service Department very efficient, thorough and friendly. Have always been treated well since buying my truck in 2010. Have always been treated well since buying my truck in 2010. More

Pleasant service manager and staff. Car was serviced on time and under the estimate. So far so good. Car was serviced on time and under the estimate. So far so good. More

Courtesy and looking for ways to help as well as throughly researched issue and even though it was not identified there was confidence of it had been handled throughly researched issue and even though it was not identified there was confidence of it had been handled More