Envision Ford of Duarte

Excellent service. Marco does not mind explaining what will be done to my vehicle. The car is clean when I get it back. Thank you. Marco does not mind explaining what will be done to my vehicle. The car is clean when I get it back. Thank you. More

The experence of service with this dealership. service center continues to be great and has been for the last 11 years. service center continues to be great and has been for the last 11 years. More

The dealership looks in disarray. The are vehicles haphazardly parked everywhere. Difficult to navigate to the service department, My wife was there for a 50000 checkup and engine The are vehicles haphazardly parked everywhere. Difficult to navigate to the service department, My wife was there for a 50000 checkup and engine light. It felt like charges were being stacked up. Then they tried to get us to pay for an oil leak repair, which was never fixed in the first place when it was under warranty. The receptionist did not seem to take an interest in her customers as well. I don't believe we will be returning. More

To whom it may concern, I am very disappointed with the quality of work that was done to my vehicle on 07-27-24. I have staggered size tires on my vehicle, and I did specify that prior, so no tire rotation quality of work that was done to my vehicle on 07-27-24. I have staggered size tires on my vehicle, and I did specify that prior, so no tire rotation was needed , which comes with oil and filter service. The tires were still rotated and since I was in a rush to leave I did not notice until the next day. I ended up going to my local tire shop and had tires re-installed to correct positions. My oil percentage indicator was not reset, I was able to correct that . I do not blame my service advisor, it was the actual tech. that was responsible for the work to be done. I will have second thoughts of returning to your dealership for service, I have been a religious customer both buyer and use of the service department for 25 years . More

Don't like the vibe after the acquisition. Was told my car wasn't safe to drive. I don't believe them. Very crowded since they combined Lincoln and Ford service areas. Was told my car wasn't safe to drive. I don't believe them. Very crowded since they combined Lincoln and Ford service areas. More

Marco is the best; professional, courteous, and knowledgeable! Polo and Daisy are also great; courteous, and attentive. knowledgeable! Polo and Daisy are also great; courteous, and attentive. More

No comment! Had a really bad experience recently! Would I recommend it this to my friends probably not. Had a really bad experience recently! Would I recommend it this to my friends probably not. More

Always receive great service. This was the first time the service writer tried to sell me services I did not need. He was not my usual advisor. This was the first time the service writer tried to sell me services I did not need. He was not my usual advisor. More

Worst Service Experience I came in for an oil change and my truck came out broken. So much time wasted for negligent troubleshooting/investigating. July 5 -Scheduled Oil Change, selected the preferred and my truck came out broken. So much time wasted for negligent troubleshooting/investigating. July 5 -Scheduled Oil Change, selected the preferred 20k miles service cost $350+ -After service, truck had a leaking windshield wiper reservoir tank and a rattle underneath the truck (noticed only after leaving the dealer) -I called immediately and was told to bring the truck back on a Tuesday, Wednesday or Thursday July 10 -brought truck back to be looked at. The dealership provided a Lyft back to my home because I needed to leave my truck overnight -1st call at around 3pm and was told that the repairs were not covered by warranty because I have installed after market pillar lights. Was also told that I broke the cowl bell cover because of the pillar lights installation (I know for sure that I did not break my cowl bell cover) I asked why did they look at the wiper sprayer when i told them that the reservoir tank was leaking? The technician was trying to put the blame on me when they broke my cowl bell cover. They literally forced their way to try to open the cowl bell cover with the pillar lights installed. They could have waited to tell me to remove the lights but they instead forced it and broke my cover. -2nd call around 4pm and was told that they need more time to investigate the windshield washer fluid leak. And was told that I can come after lunch the next day to pick up my truck. July 11 -I paid for my own ride (Uber $25) because I was told that I only get one ride even though the techs broke my truck. -I was told that the parts are on order (cowl bell cover and windshield washer tank reservoir) and wait for the call to bring back my truck. -The techs did not need to open the cowl bell cover because I told them that the leak was coming from the reservoir tank. They ignored what I said and was quick to blame my after market pillar lights instead of looking at the obvious problem. If they had poured liquid in the tank they would notice the leak in the passenger side wheel well. July 23 -Brought truck back to dealer for cowl bell cover replacement and to fix the windshield washer tank reservoir. -they eventually fixed all the broken parts and so far everything looks good. I am very disappointed at the events that took place. I paid a lot of money for service and I feel like they treated my Bronco with little respect. It is sad for me to say that this will be my last time going to this dealer for service. I have lost confidence and trust. More

Excellent service I drop el truck and pick it up with they promised and I was able to use my rewards points. Thank you very much they promised and I was able to use my rewards points. Thank you very much More