Envision Ford of Duarte

With the new ownership, unfortunately, the quality of service has gone down. Employees are great, however, the way the dealership is managed with the new ownership is causing the them to lose what used t service has gone down. Employees are great, however, the way the dealership is managed with the new ownership is causing the them to lose what used to be great customer service. More

Polo was very helpful and extremely friendly. He explained everything completely. It was an overall great experience! He explained everything completely. It was an overall great experience! More

I found the location change for lincoln a bit more awkward,, but I can deal with it. service a little longer than usual, my appt. was for 11: am. Polo was very helpful. wash not as good as usual awkward,, but I can deal with it. service a little longer than usual, my appt. was for 11: am. Polo was very helpful. wash not as good as usual. More

Edgar was very pleasant to deal with, was very professional. Would definitely asked to work with him again. professional. Would definitely asked to work with him again. More

Edgar was friendly and helpful. Called Envision Ford on Thursday morning for the next available appointment and got an appointment Monday morning. Overall a good experience. Called Envision Ford on Thursday morning for the next available appointment and got an appointment Monday morning. Overall a good experience. More

When I purchased my car I was told there would be loaners available while the car is being serviced. At that time it was Advantage Ford. II understand that Envision Ford does not loaners and I accept that. M available while the car is being serviced. At that time it was Advantage Ford. II understand that Envision Ford does not loaners and I accept that. My complaint is I made and appointment for 10am and indicated I would wait because it was routine maintenance. I didn’t receive my car until almost 2pm. I find this unacceptable for routine service and a wheel alignment. More

They washed my car, nice touch. I will be going back plus very close to home I will be going back plus very close to home More

Marco is an experienced and knowledgeable service manager, and I have relief on he and Polo for many years now. This service department is the best manager, and I have relief on he and Polo for many years now. This service department is the best More

Service was outstanding as usual. I do feel the charges for labor are higher now than when it was Advantage. I do feel the charges for labor are higher now than when it was Advantage. More

No nonsense dealer, very easy to work with and finalize a deal on a new Bronco. deal on a new Bronco. More