Envision Ford of Duarte

Phone service and follow through with operator giving messages to my parts service man Needs improvement. My message was never delivered and had to call 4 times for operator to answer. messages to my parts service man Needs improvement. My message was never delivered and had to call 4 times for operator to answer. More

not to fond that the guy tried to suggest a $1500 service, which I declined and stayed with my oil change for$ 143.00. service, which I declined and stayed with my oil change for$ 143.00. More

Service is very busy, but I never that my care was compromised by workload. Marco is terrific and service bays continues to deliver excellent service. compromised by workload. Marco is terrific and service bays continues to deliver excellent service. More

Maintained good communication and very accommodating to my needs. Excellent customer service and efficiency. I was given a loaner while my car was being serviced. It took a week to get my car fixed because my needs. Excellent customer service and efficiency. I was given a loaner while my car was being serviced. It took a week to get my car fixed because it had multiple issues but it all went seamless. More

Marco my service advisor is fantastic! Always helpful, informative, with a great attitude. I feel Marco is honest and only suggests work that is needed. Plus the work the service team does Always helpful, informative, with a great attitude. I feel Marco is honest and only suggests work that is needed. Plus the work the service team does seems good. The only reason for 4 starts and not 5 is, the paper covering the floor matt, the blue service tag on the dashboard and a thin clear plastic cover were all left in place for me to remove and throw away. I also don't like the number of phone calls I receive from the dealership about scheduling service. It was multiple calls a week. Honestly, it's borderline harassment. I don't like that practice under new ownership/ management. More

With the new ownership, unfortunately, the quality of service has gone down. Employees are great, however, the way the dealership is managed with the new ownership is causing the them to lose what used t service has gone down. Employees are great, however, the way the dealership is managed with the new ownership is causing the them to lose what used to be great customer service. More

Polo was very helpful and extremely friendly. He explained everything completely. It was an overall great experience! He explained everything completely. It was an overall great experience! More

When I purchased my car I was told there would be loaners available while the car is being serviced. At that time it was Advantage Ford. II understand that Envision Ford does not loaners and I accept that. M available while the car is being serviced. At that time it was Advantage Ford. II understand that Envision Ford does not loaners and I accept that. My complaint is I made and appointment for 10am and indicated I would wait because it was routine maintenance. I didn’t receive my car until almost 2pm. I find this unacceptable for routine service and a wheel alignment. More

I found the location change for lincoln a bit more awkward,, but I can deal with it. service a little longer than usual, my appt. was for 11: am. Polo was very helpful. wash not as good as usual awkward,, but I can deal with it. service a little longer than usual, my appt. was for 11: am. Polo was very helpful. wash not as good as usual. More

Edgar was very pleasant to deal with, was very professional. Would definitely asked to work with him again. professional. Would definitely asked to work with him again. More