Envision Ford of Duarte
Duarte, CA
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We have been going to this dealership before it was Envision Ford. We are pleased to see that the service offered is as good or even better than we experienced before. Envision Ford. We are pleased to see that the service offered is as good or even better than we experienced before. More
Excessive labor charge for a repair that probably only took an hour or two max. And given some lame excuse for not addressing computer issue regarding the traction control. took an hour or two max. And given some lame excuse for not addressing computer issue regarding the traction control. More
Intake of my poor car at the service center was quick and easy. The lift home was greatly appreciated as this event was not planned. My car was finished on the day they promised. easy. The lift home was greatly appreciated as this event was not planned. My car was finished on the day they promised. More
Tony Botello was very friendly and attentive. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service. More
Poor customer service had my truck in for over a month for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever off for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever offered I had to ask and finally after 30 days was given one. I picked my truck up and the service rep said it had a check engine light and that the service tech forgot to reset it. He went and reset it and it was back on by the time I drove home, and now have to take it to another dealership to fix a problem they had more than month to fix. I will not be returning to this dealership for service or future purchases of vehicles. Dealers like this are a detriment to long standing brands and make you loose faith in a brand you’ve trusted for years. More