Envision Ford of Duarte

I can bang on Angel, but i think the problem is the management of the service department. no call should go unanswered. every call should be returned. updates should be provided. if your tech's dont ha management of the service department. no call should go unanswered. every call should be returned. updates should be provided. if your tech's dont have time to return calls, then provide a portal online to let us know the status of our repairs. i know a service was performed that wasn't needed and if it was, the service i requested wasnt and then i have to bring it back to have the service i requested performed. When it was Advantage Ford i had a good level of trust. now, not so much! More

Polo makes it real easy when getting my car serviced. Sure do miss the loaner cars when it takes a couple of days to repair my car. Sure do miss the loaner cars when it takes a couple of days to repair my car. More

New dealership name. Not sure if due to change of ownership. Never had a problem. Hope not to in the future. So far so good. Not sure if due to change of ownership. Never had a problem. Hope not to in the future. So far so good. More

Little slow in getting us registered in the morning, waited 20+ minutes but great after that. waited 20+ minutes but great after that. More

Polo did an excellent job of informing me of my options for my annual maintenance. (My mileage is pretty low so once a year is enough) He also explained the problems they found like leaking shocks and an i for my annual maintenance. (My mileage is pretty low so once a year is enough) He also explained the problems they found like leaking shocks and an inoperative windshield washer pump. Will be making an appointment soon to have these things taken care of. I was going to a local mechanic for any work on my 2017 Lincoln MKX but decided to go back to the dealer again. Because of my good experience I will be coming back here again for any work on my car. More

Steve was very helpful in making sale hot day he brought vehicles to us went above and beyond vehicles to us went above and beyond More

Good and quick service. Marco did a really good job! I really recommend this place for service. Marco did a really good job! I really recommend this place for service. More

Contacted Edgar Rico regarding service for my vehicle. Explained a recommendation. Was courteous and professional Explained a recommendation. Was courteous and professional More

The service was awesome envision ford of Duarte really cares about the customer and it shows cares about the customer and it shows More

I like Polo he cares about me and my car. on to ha you hey on to ha you hey More