Envision Ford of Duarte

My wife and I enjoyed all the people who helped us buy our new truck our new truck More

Terrible service! This is first time I run intothis problem. At first, I have appointment with Macro at 8:20am and when I arrive on time, no one accepts me while a man This is first time I run intothis problem. At first, I have appointment with Macro at 8:20am and when I arrive on time, no one accepts me while a man after me without appointment come to Macro's cubic to have his service before me. Ten more minutes Tony start to service me. He gave the 7 maintenances in about $1,500, which is not what I know. They should inform us this detail at appointment. So I have to cancel three and remained four, oil change, engine air filter, cabin air filter and alignment. Tony told that it can be finished in noon. At noon, I did not receive Tony's call and I come to dealer again. He tall that it needed another hours to finish the alignment. So I had to wait another one more hoursal around. After I drives to home, I saw Tony call me that I took his copy with my signature and let me come back before 4pm. I check my custom copy and found my receipt without my signature. I messaged hime my copy photoes, and called home several times and no response. It is so funny and terrible experience on this dealer with new owner. More

Probably the worst buying experience I’ve had . Inconsistent and poor communication from the beginning . I only got to purchase the vehicle through persistence on my end as I was left hanging by m Inconsistent and poor communication from the beginning . I only got to purchase the vehicle through persistence on my end as I was left hanging by multiple salesmen . Awful follow through on status of my vehicle delivery after I signed and wired funds . Was lied to about the status of my delivery and only got an estimated arrival date after Multiple calls . Car arrived with no contractual paperwork to prove I purchased so I can’t register . Have called finance and sales multiple times to correct but get excuses and zero follow up . This is my first time buying a ford and it’s been a terrible experience so far . Not sure if this is indicative of the staff or virtual car buying experience but I won’t be doing that again . More

Everyone was fantastic! Especially Mark Near. Thank you sir! Everytime I turn the key, I will think of you. Ed W. Especially Mark Near. Thank you sir! Everytime I turn the key, I will think of you. Ed W. More

way overpriced, unwilling to negotiate a fair price. I feel scammed. tried to return vehiicle and was summarily dismissed and told I had no recourse. Overcharged by 14,000.$ Will never return. I feel scammed. tried to return vehiicle and was summarily dismissed and told I had no recourse. Overcharged by 14,000.$ Will never return. More

Polo took great care of me. Made me feel welcome when I dropped off my car and kept me informed every step of the way. It was a great experience Made me feel welcome when I dropped off my car and kept me informed every step of the way. It was a great experience More

I was pleased with the service. My car was serviced and returned to me sooner than I expected. So thanks. My car was serviced and returned to me sooner than I expected. So thanks. More

Polo was a big help. Went the extra mile to get my car done by the end of the day. Went the extra mile to get my car done by the end of the day. More

Service was great Marco is the best always keep me up to date I can't say enough. date I can't say enough. More

I really loved that my car was washed. Very professional. Free coffee and sodas too. Very professional. Free coffee and sodas too. More