Envision Ford of Duarte

I came in to fix a camera fault on my 2021 Mach e . This issue had been fixed about 9 months ago and was billed $ 1369 for it. Service advisor said it would need to be inspected to find cause of proble This issue had been fixed about 9 months ago and was billed $ 1369 for it. Service advisor said it would need to be inspected to find cause of problem and gave be an estimate for $250. Got a call back from him explaining that the module replaced earlier was replaced again at no charge. I found Envision Ford to be an honest, fair and professional organization. Thanks to Pollo Hernandez for his professionalism and promptness in communication. More

Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! More

The WORST experience I have ever had at a franchise car dealership. I brought my Explorer for an oil change and when I left, I noticed my speakers weren’t working. My service advisor Franklin, was no help. dealership. I brought my Explorer for an oil change and when I left, I noticed my speakers weren’t working. My service advisor Franklin, was no help. Basically said I was lying because there was 100% no chance their technician would touch anything that could affect it. His manager Phillip carried the same position but with more attitude. Last night I noticed my safety features are malfunctioning and now this is a safety matter. I’m waiting to hear back from Steven Sao, I already called and emailed on 8/22 (the date of the incident) but I haven’t heard back. Will keep everyone posted with more updates on all platforms. More

Was offered and pushed for extra services that I don’t need. Took longer time than anticipated. need. Took longer time than anticipated. More

You are way over priced I now see, and your technicians could not even be bothered to rotate the tires, due to swollen lug nuts? WTH is that anyway! YOU are the ones who only ever changed my tires previous could not even be bothered to rotate the tires, due to swollen lug nuts? WTH is that anyway! YOU are the ones who only ever changed my tires previously. They did not attach something, there were many clips missing. Shoddy work this time. I am very unhappy. I will not be returning, ever. It ws $800 plus to top off a few fluids and wash my car. GREAT. No thanks More

We had a great experience buying my daughters first car, We got a really great deal on a Toyota Corolla and the staff was amazing and helpful! We got a really great deal on a Toyota Corolla and the staff was amazing and helpful! More

The visitor parking has gone from good to just about non-existent. When waiting for my wife to get her service scheduled, I finally found a place to park. When I was waiting for her to speak to Marco B non-existent. When waiting for my wife to get her service scheduled, I finally found a place to park. When I was waiting for her to speak to Marco Barillas, I needed to use the Restroom. When I got to the Restroom, there was an OUT OF ORDER sign on the door and a cleaning woman told me I could not go in. I told my wife that I would try to get to the restroom in the Target Store next door before I wet my pants. When I came out of the Mens Room at Target, my wife was going into the Women's Room at Target because she could not get into the Rest Room at Envision Ford. More

Polo was amazing to work with. He got my car in last minute for an oil change. Great communication and he was super efficient. A free car was would have been nice, as I was alr He got my car in last minute for an oil change. Great communication and he was super efficient. A free car was would have been nice, as I was already spending over $100 for the service, that would have been a GREAT Customer experience. More

The overall experience was very long. Service staff were not customer friendly. There's really nothing else to say. Service staff were not customer friendly. There's really nothing else to say. More

Edgar was very nice and professional. I enjoyed the fact that when I go to Envision Ford, I always get treated with respect and courtesy. Thank you very much to Edgar. I enjoyed the fact that when I go to Envision Ford, I always get treated with respect and courtesy. Thank you very much to Edgar. More