Envision Ford of Duarte
Duarte, CA
Filter Reviews by Keyword
By Type
Showing 429 reviews
The ownership of this location did not honor the original sale agreement of providing the first service free of charge. Also, I this service center consistently tries to upsell and recommends services th sale agreement of providing the first service free of charge. Also, I this service center consistently tries to upsell and recommends services that are not in the standard maintenance schedule. More
The wrong size wiper blades were installed and didn’t notice until we were out of town in a thunderstorm. Will be reaching out to get it fixed when we return. notice until we were out of town in a thunderstorm. Will be reaching out to get it fixed when we return. More
this is strictly for the service department. I have purchased many cars at Advantage Ford 🏁. I have always taken my cars to the Advantage service department. The service department has consiste I have purchased many cars at Advantage Ford 🏁. I have always taken my cars to the Advantage service department. The service department has consistently been excellent with me and my cars. I now strictly deal with polo as my service advisor. She knows me by my License plate, So when I pull in, he always has a big smile and a welcoming hello. Polo is sharp, thorough, precise, and much more in his prompt Response via telephone or text if not immediately within 10 minutes. I personally cannot say enough good things about polo Hernandez. I am hoping in their change to envision ford that they keep the employees that truly go the extra mile as polo does. More
Person they handed me off to didn't know anything about the car I wanted to test drive. I had a car in the shop and they failed to get an idea of what might be possible as a trade in. the car I wanted to test drive. I had a car in the shop and they failed to get an idea of what might be possible as a trade in. More
Your costs for an oil change have become too high. I was told on my last visit that I had a leak in the rear end suspension, and to replace it would be $825. I had it checked at another place, and t I was told on my last visit that I had a leak in the rear end suspension, and to replace it would be $825. I had it checked at another place, and there was no leak. I saw with my own eyes that there was no leak. (car was raised up so I could look) I cannot keep coming with all those kind of reports and expenses. Marco does a wonderful job, and I have been very pleased with his service on my previous visits. Roxie Arnot More