Envision Ford of Duarte

To be helpful is not the best feature of this service department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is g department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is going to pay for it. More

Great. Dealt with me like a Human Being. They were nice and polite. Will recommend in the future.. Dealt with me like a Human Being. They were nice and polite. Will recommend in the future.. More

As the service was scheduled, the car was taken care based on the reservation and completed in short order. based on the reservation and completed in short order. More

The ownership of this location did not honor the original sale agreement of providing the first service free of charge. Also, I this service center consistently tries to upsell and recommends services th sale agreement of providing the first service free of charge. Also, I this service center consistently tries to upsell and recommends services that are not in the standard maintenance schedule. More

Richard was our sales person. Easy to dealy with and delivered the vehicle same day! Easy to dealy with and delivered the vehicle same day! More

Not pleasant, agent could be more cordial. Waiting room was excellent. I’m still waiting for follow-up work to be done. Waiting room was excellent. I’m still waiting for follow-up work to be done. More

everything was great except you not excepting no last than 15 words for an review. than 15 words for an review. More

The wrong size wiper blades were installed and didn’t notice until we were out of town in a thunderstorm. Will be reaching out to get it fixed when we return. notice until we were out of town in a thunderstorm. Will be reaching out to get it fixed when we return. More

this is strictly for the service department. I have purchased many cars at Advantage Ford 🏁. I have always taken my cars to the Advantage service department. The service department has consiste I have purchased many cars at Advantage Ford 🏁. I have always taken my cars to the Advantage service department. The service department has consistently been excellent with me and my cars. I now strictly deal with polo as my service advisor. She knows me by my License plate, So when I pull in, he always has a big smile and a welcoming hello. Polo is sharp, thorough, precise, and much more in his prompt Response via telephone or text if not immediately within 10 minutes. I personally cannot say enough good things about polo Hernandez. I am hoping in their change to envision ford that they keep the employees that truly go the extra mile as polo does. More

Service attendant Marco was nice and professional. I had an appointment and everything went as informed. I had an appointment and everything went as informed. More